Assistant General Manager
13 hours ago
Responsible for assisting the General Manager in managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability in accordance with Company and Brand standards. Assist the General Manager in managing departmental budgets, food and beverage costs, forecasting and monitor activities/performance to ensure established goals are met or exceeded. Recruit, train and develop departmental personnel. Provide exemplary performance for staff to follow. Maintain professionalism at all times. Possess technical knowledge and aptitude. Develop business relationships and provide exceptional customer service. Build strong rapport with key stakeholders/ property owners through proactive and ongoing communication. Provide in depth analysis of property performance, guest, financial and personnel data. The Assistant General Manager will have access to confidential personnel records, Company data and systems and as such will be required to maintain confidentiality and ensure such sensitive data is secured at all times.
Essential Responsibilities and Duties include the following - Other Duties May Be Assigned:
- Adhere to Platinum Management Services, LLC. and Brand specific standards.
- Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates.
- Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards.
- Assist General Manager in his/her day to day operations.
- Assist General Manager during Morning meeting or conduct the morning department head meetings in absence of General Manager.
- Interact with guests and other customers on a frequent basis about their experiences at the property. Communicate and utilize feedback with team to improve guest and customer experiences.
- Promote the property through goodwill, courtesy and a positive attitude.
- Assist with managing departmental budgets, GOP, sales and marketing plans, forecasting and monitor activities/performance to ensure established goals are met or exceeded.
- Maintain knowledge of comp set and understanding of STR reporting.
- Participate in brand revenue management meetings weekly.
- Cover shifts in all departments as scheduled by the General Manager.
- Direct the scheduling of events and group activities at the hotel and coordinate with all departments to facilitate services agreed upon by the sales department and prospective clients.
- Responsible for maintaining exemplary guest satisfaction (SALT/GSS) scores. Review guest comments and overall scores with all departments. Respond timely to guest comments in accordance with brand standards when GM is not on property.
- Maintain Company and Brand quality assurance (QA) standards daily.
- Immediately record and report incident reports on any injured guest or hotel personnel.
- Immediately record and report loss, theft or non-injury related incidents for hotel personnel and guests.
- Record and file loss, theft, or non-injury related incidents timely (within 24 hours).
- Prioritize and resolve escalated customer concerns and complaints.
- Monitor sales and revenue strategies for the property daily.
- Perform interviews and contribute to hiring decision of department staff.
- Prioritize and resolve escalated customer concerns and complaints.
- A portion of the day must be spent walking the property to ensure public space, grounds, kitchen areas, guest rooms, pool, laundry area, housekeeping area, maintenance area, business center, fitness center, meeting rooms, and all work areas meet sanitation, cleanliness and maintenance standards.
- Cultivate and maintain business relationships with in-house guests, local community, targeted and existing customer accounts.
- Attend local community events, conventions, sales and marketing events and other business functions.
- Perform supervisory functions regularly.
- Recruit, orient, train, motivate and provide career development for all personnel.
- Document disciplinary action when necessary.
- Ensure all personnel required certifications, permits and training documentation are completed and current.
- Perform daily, weekly and monthly property inspections.
- Prepare and/or approve work schedules to manage labor and payroll costs that support the property budget and forecast goals. Manage departmental hours to prevent overtime.
- Monitor departmental personnel hours worked to prevent overtime. Cover shifts for call offs or vacancies if needed. Review and edit (if applicable) personnel time records daily. Finalize and approve period-ending records timely. Process tips / and or gratuities daily.
- Be proficient in all front guest service and back of house operations including Food & Beverage operations.
- Verify monies taken in against PMS reports, record appropriate transactions and prepare and make bank deposits when GM is not on site.
- Create requisitions; purchase orders and invoices in accordance with Company policies and procedures.
- Stock, oversee inventory control, and profitability of the pantry/suite/gift shop.
- Validate receipt of delivered products, label and store purchased items appropriately in accordance with brand food safety procedures.
- Adhere to statutory requirements applicable to food and drink service (i.e. ServSafe Food Handler Permit, state required beverage Server Permit).
- Perform routine inspections of food & beverage department, equipment and operations to maintain quality food, beverage and kitchen/restaurant standards in accordance with Company and Brand specific standards.
- Act as a liaison between all departments.
- Work with management in maximizing revenues, controlling payroll and department expenses within budgeted guidelines.
- Monitor inventory and cost controls.
- Fulfill Manager on Duty responsibilities - Evening, weekends and/or holidays.
- Other duties as assigned.
- Keep Company business including but not limited to, financials, personnel, guest and customer data strictly confidential.
- Proficient with current technologies and software inclusive of business applications PMS, POS, MICROS (ERP a+) etc.
- Excellent verbal and communication skills required.
- Proficient in English. Bi-lingual a plus.
- Complete understanding of hotel operations.
- Ability to attain and maintain applicable ServSafe/Food handler/Server/CPR permits. Beverages may be inclusive of alcohol - location specific.
- Adaptable and willing to assist other departments in time of need.
- Ability to attend and complete Company and Brand training. Travel may be required.
- Ability to work a flexible schedule; nights, weekends, holidays, flex-shifts.
- Stand for an extended period of time, able to walk distances frequently.
- Move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance.
- Food and Beverage leadership experience a plus.
- Be organized and work well in a fast-paced team environment.
- Maintain professionalism at all times in a fast-paced team environment.
- Clean Motor Vehicle Report (MVR).
- 3+ years of hospitality/hotel management experience highly desirable.
- Brand certification(s) preferred.
- High school diploma required. College degree preferred.
-
Assistant Store Manager
2 weeks ago
Amarillo, Texas, United States Dollar General Full timeAssistant Store Manager Job DescriptionCompany Overview:Dollar General Corporation has been a leading retailer for over 80 years, providing everyday low prices on essential items to customers across the country. Our mission is to serve others by offering a wide range of products and services that make a difference in people's lives.Job Summary:The Assistant...
-
Assistant General Manager
4 weeks ago
Amarillo, Texas, United States Platinum Companies Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant General Manager to join our team at Platinum Companies. As a key member of our hotel management team, you will be responsible for assisting the General Manager in managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest...
-
Assistant General Manager
7 days ago
Amarillo, Texas, United States Platinum Companies Full timeJob DescriptionJob Summary:We are seeking a highly skilled and experienced Assistant General Manager to join our team at Platinum Companies. As a key member of our management team, you will be responsible for assisting the General Manager in managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver...
-
Assistant General Manager
4 weeks ago
Amarillo, Texas, United States Highgate Hotels Full timeAssistant General Manager Job DescriptionJob Summary:The Assistant General Manager is a key member of the hotel management team, responsible for driving hotel profitability through revenue generation, cost control, and guest satisfaction. This role requires a strong leader who can motivate and develop employees, while maintaining the integrity of the...
-
Assistant General Manager
1 month ago
Amarillo, Texas, United States Platinum Companies Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant General Manager to join our team at Platinum Companies. As a key member of our management team, you will be responsible for assisting the General Manager in managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service...
-
General Manager
4 hours ago
Amarillo, United States WEST TX WINGS INC Full timeThe General Manager provides strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve...
-
General Manager
3 weeks ago
Amarillo, United States Jimmy's Egg Lubbock Full time $60,000 - $75,000As a General Manager, you are key to our business! You're responsible for managing your team along with operational and financial objectives. You will achieve sales goals, develop your employees, maintain retention, and ensure all systems are efficiently in place. The General Manager will affect these responsibility areas through the use of coaching,...
-
General Manager
1 month ago
Amarillo, Texas, United States Roberts Resorts Full timeJob Title: General ManagerAt Roberts Resorts & Communities, we are seeking a highly skilled and experienced General Manager to oversee all aspects of resort operations. This is a unique opportunity to join a dynamic team and contribute to the success of our growing company.Key Responsibilities:Lead and manage the resort team to ensure exceptional guest...
-
General Manager
1 month ago
Amarillo, Texas, United States SBR Management LLC Full timeJob SummaryThe General Manager is responsible for overseeing all aspects of resort operations, including planning, organizing, and leading the team. This role requires a strong leader who can maintain the integrity of the resort, implement policies and procedures, and foster cooperation with government agencies.About Roberts Resorts & CommunitiesRoberts...
-
General Manager
4 weeks ago
Amarillo, Texas, United States SBR Management LLC Full timeJob SummaryThe General Manager is responsible for overseeing all aspects of resort operations, including planning, organizing, and leading the team. They must maintain the integrity of the resort, implement policies and procedures, and foster cooperation with government agencies. Additionally, they coordinate between departments to ensure the delivery of...
-
Firehouse Subs General Manager
5 months ago
Amarillo, United States Firehouse Subs Full timeFirehouse Subs is looking for our next great General Manager!This position is fully accountable for the profitable operation of a Firehouse Subs® Restaurant while adhering to all company guidelines and regulations. Hungry for a new job? Firehouse Subs is growing fast, and we are seeking a positive and energetic leader. We have a Commitment to and Passion...
-
Assistant Manager
23 hours ago
Amarillo, United States Domino's Pizza LLC Full timeWe looking for an Assistant Manager! Do you want to be the boss? It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask. You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza...
-
Assistant Manager
2 weeks ago
Amarillo, Texas, United States Chicken Salad Chick Full timeAssistant Manager Job DescriptionThe Assistant Manager plays a pivotal role in driving operational excellence and delivering exceptional results through others. As a key member of the management team, they assist the General Manager in creating an engaging environment for restaurant teams and guests.Key Responsibilities:Serve as a Brand Ambassador for...
-
General Manager in Training
3 hours ago
Amarillo, United States Love's Travel Stops Full timeReq ID: 445951 Address: 6930 I-40 E. Amarillo, TX, 79120 Benefits: _ * Fuel Your Growth with Love's - company funded tuition assistance program_ * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately Welcome...
-
Assistant Manager
1 day ago
Amarillo, United States Chicken Salad Chick Full timeOverview: The Assistant Manager delivers exceptional results through others. They assist the General Manager to provide an engaging environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken Salad Chick Assistant Managers embrace and help lead the Chicken Salad Chick Culture; managing administration, and...
-
Restaurant General Manager
5 months ago
Amarillo, United States Hooters of America, LLC Full timeOverviewHOA Brands is looking for a Restaurant General Manager to lead our team at Hooters of AmarilloDo you have a passion for Food, People and Fun while working? If so, Hooters could be the perfect fit for you! With an over whelming demand for awesome atmosphere and service we are looking for our next leaders to provide ice cold beer and hot wings...
-
Assistant Manager
5 months ago
Amarillo, United States Chicken Salad Chick Full timeThe Assistant Manager delivers exceptional results through others. They assist the General Manager to provide an engaging environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken Salad Chick Assistant Managers embrace and help lead the Chicken Salad Chick Culture; managing administration, and maintaining the...
-
Project Manager Assistant
7 days ago
Amarillo, Texas, United States Omni Inclusive Full timeJob SummaryAs a key member of the Omni Inclusive team, we are seeking a highly skilled Project Controls Specialist to support our Project Managers in delivering projects on time, within budget, and to the required quality standards.Key ResponsibilitiesGenerate reports and assist with control activities to ensure project progress is accurately tracked and...
-
Wendy's General Manager Leadership Opportunity
2 weeks ago
Amarillo, Texas, United States Cotti Foods Full timeJob SummaryWe are seeking a highly motivated and experienced General Manager to lead our restaurant team to success. As a General Manager, you will be responsible for overseeing all aspects of restaurant operations, including food safety, sales goals, and employee management.Key ResponsibilitiesTrain and monitor food safety proceduresWork with the leadership...
-
Assistant Plant Manager
2 weeks ago
Amarillo, Texas, United States 48forty Solutions and Relogistics Services Full timeJob Description48forty Solutions is a leading provider of pallet management services in North America. We offer end-to-end solutions, from supply to retrieval, on-site services, reverse logistics, and packaging materials. Our operations workforce is the backbone of our business. We are seeking an Assistant Plant Manager to join our team during our 2nd shift...