Service Coordinator

2 weeks ago

Alpharetta, United States Jackson Healthcare Full time
Overview

Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care.

The Service Coordinator is responsible for processing daily requests from Recruiter. Also responsible for assisting Management Team and Sales Team with Projects and updates database as the required paperwork is received. Promotes the Company's professional image. Assists assigned recruiters and keeps management informed of activities and significant problems. Types and assembles letters, memos, and reports. Coordinates travel arrangements for contractors. Ensures required documentation is received prior to deadlines.

Additional Details:
  • Assumes responsibility for the effective performance of all related Service Coordinator functions.
  • Enter data and update database on an ongoing basis.
  • Coordinate travel for contractors throughout their assignments.
  • Ensure all accounting/assignment related documents are sent out and received back in a timely manner, are in order, and are signed by both the contractor and the client, when applicable.
  • Submit any reimbursement issues to accounting department for correction.
  • Communicate with contractors via phone calls and e-mails regarding relevant concerns and necessary documentation/logistics.
  • Rotate the after-hours emergency phone responsibilities with other members of the team.
  • Special projects as assigned.
  • Assumes responsibility for establishing and maintaining good business relationships with customers and outside contacts.
  • Ensures that customer needs are satisfied and that they are informed of their travel arrangements.
  • Resolves customer requests, complaints, and problems.
  • Promotes goodwill and conveys a positive image of the company.
  • Assumes responsibility for establishing and maintaining effective communication or coordination with area sales associates and with management.
  • Assists area associates as required.
  • Keeps management informed of area activities, significant problems, and any changes requested of them.
  • Works to foster a cooperative team environment.
  • Assists other Service Coordinators and other divisions as needed.
  • Keeps management well informed of area activities, significant problems, any changes, and assigned tasks requested of them.
  • Completes assigned documentation in an accurate and timely manner.
  • Generates credible and timely reports to team and management as needed.
  • Assumes responsibility for related duties as required or assigned.
  • Ensures that work area is clean, secure, and well maintained.
  • Completes miscellaneous/special projects as assigned
  • Attends and participates in meetings, conference calls and seminars as required.
  • Maintains a good understanding of product information.
  • Meets all assigned deadlines or communicates obstacles in meeting deadlines.
Here's Why The Atlanta Journal-Constitution Ranks Jackson + Coker A Top 5 Mid-Sized Workplace:

Career longevity

Jackson + Coker is a nationally known and highly respected, industry-leading organization known for quality and service with a strong national and local presence. You will be working in an industry that will withstand the test of time in a prestigious field.

Training

In-depth orientation and ongoing training will prepare you to succeed in this key role.

State-of-the-art facilities

Our beautiful corporate headquarters is equipped with a gym including exercise classes and a personal training staff, full-length pool and locker rooms with a sauna and steam room; several onsite restaurants at 25% off for associates; Starbucks; miniature golf course and game room; nail salon; dry cleaning and car wash services. Associates enjoy the convenience of our onsite health clinic where they as well as their families can be seen by a Physician or a Nurse Practitioner at no cost and receive free prescriptions. Our childcare and virtual learning support is a huge bonus to our associates with growing families. All associates are eligible for an array of benefits including medical, dental, vision, disability and life insurance to name a few. We also have a company sponsored 401K plan with company matching funds.

Culture

Associate-led philanthropic committees support the causes important to our associates. Associate Networking Groups including the People of Color, Women's and PRIDE Networks. We are a mission-focused company that celebrates diversity and is committed to creating an inclusive environment for all of our associates.

Requirements:
  • Assumes responsibility for the effective performance of all related Associate Service Coordinator functions.
  • Maintain and distribute missing timesheet reports.
  • Track and upload various documents.
  • Update database on an ongoing basis.
  • Provide back-up coverage for Reception Team on an as needed basis.
  • Assist Service Coordinator group with miscellaneous requests and special projects as needed.
  • Assumes responsibility for establishing and maintaining good business relationships with customers and outside contacts.
  • Ensures that customer needs are satisfied and that they are informed of their travel arrangements.
  • Resolves customer requests, complaints, and problems.
  • Promotes goodwill and conveys a positive image of the Company.
  • Assumes responsibility for establishing and maintaining effective communication or coordination with area sales associates and with management.
  • Assists area associates as required.
  • Keeps management informed of area activities, significant problems, and any changes requested of them.
  • Works to foster a cooperative team environment.
  • Assists other Service Coordinators, PVL, and other team members as needed.
  • Completes assigned documentation in an accurate and timely manner.
  • Generates credible and timely reports to team and management as needed.
  • Assumes responsibility for related duties as required or assigned.
  • Ensures that work area is clean, secure, and well maintained.
  • Completes miscellaneous/special projects as assigned.
  • Attends and participates in meetings, conference calls and seminars as required.
  • Strong knowledge of specific client objectives and business strategies.
  • Awareness of product offering.
  • High School graduate, college training preferred .
  • 6 months to 3 years of customer care/support experience .


EEO Statement

Jackson + Coker is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

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