Front Desk Manager

2 weeks ago

West Palm Beach, Florida, United States Courtyard West Palm Beach Full time

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Front Office Manager, you know what to do to make them feel at home.  They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction.  When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.

Benefits Offered:

  • Employee Referral Program $
  • Bonus Program $
  • Merit Increase $
  • Paid Vacation
  • Flex Days
  • 401k with Employer Contribution
  • Medical, Dental, Vision
  • Life Insurance
  • Long-term/Short-term Disability
  • Accident Insurance
  • Critical Insurance

Our Front Office Manager makes a difference by:

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

As Front Office Manager, you will:

  • Maintain a friendly, cheerful, and courteous demeanor at all times
  • Utilize interpersonal and communication skills to lead, influence and encourage others, lead by example
  • Advocate sound financial/business decision making
  • Encourage and build mutual trust, respect, and cooperation among team members
  • Serve as a role model to demonstrate appropriate behaviors
  • Strive to improve service performance
  • Communicate clear and consistent message regarding Front Desk goals to produce desired results
  • Develops specific goals and plans to prioritize, organize, standards and meeting the expectations of customers on a daily basis
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills
  • Support Daily front desk shift operations.
  • Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
  • Respond to and resolve guest requests
  • Secure payments, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Maintain confidentiality of all guests, proprietary information
  • Communicate any emergency, lost item, or theft to proper staff and/or authorities
  • Report maintenance problems, accidents, and safety hazards
  • Keep contingency lists in case of emergency and communicate and necessary messages
  • Protect company assets
  • Comply with all quality assurance expectations

To be a successful Front Office Manager, You need: 

  • A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.
  • Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
  • Have natural instincts and insight for finding the best solution to unclear situations, issues, and problems.
  • Create confidence and trust, while communicating the right message at the right time.
  • Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
  • Be direct yet tactful and considerate of audience.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette. 
  • Maintain awareness of undesirable persons on premises.
  • Clean professional appearance.
  • Perform other reasonable job duties as requested by Supervisors.

Minimum Requirements:

The Front Office Manager role requires standing for long periods of time, or entire shift. Read and visually verify information in a variety of formats (i.e., small print).  Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.  Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance. 

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve.  MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.

  • Front Desk Supervisor

    4 days ago

    Palm Beach, Florida, United States Hersha Hospitality Management Full time

    Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus. Interview, select, trai Front Desk, Supervisor, Office Manager, Operations, General Manager

  • Front Desk Representative

    6 days ago

    West Palm Beach, Florida, United States Aimbridge Hospitality Full time

    Job DescriptionWelcome to Aimbridge Hospitality, where we're passionate about delivering exceptional guest experiences and driving business results. As a Front Desk Agent at the Hampton Inn West Palm Beach Central Airport, you'll be part of a dynamic team that's dedicated to making every guest feel welcome and valued. Here's what you can expect from this...

  • Front Desk and Hotel Services Manager

    4 days ago

    West Palm Beach, Florida, United States Home2 Suites West Palm Beach Airport Full time

    Job SummaryThe Manager in Training role is ideal for individuals seeking a career in hospitality management. You will rotate through key departments, including front desk, housekeeping, food and beverage, maintenance, and sales, to gain a deep understanding of daily operations and management responsibilities.

  • Front Desk Hospitality Associate

    3 weeks ago

    West Palm Beach, Florida, United States Courtyard West Palm Beach Full time

    Front Desk Hospitality AssociateWe are looking for a friendly and organized Front Desk Hospitality Associate to join our team at the Courtyard West Palm Beach. As a key member of our front office staff, you will be responsible for providing exceptional guest service during night shifts.Key Responsibilities:Organize and confirm guest arrivals and departures,...

  • Multilingual Front Desk Coordinator

    7 days ago

    West Palm Beach, Florida, United States Stockton Maintenance Group Full time

    Job SummaryWe are looking for a highly motivated and bilingual individual to fill the position of Customer Service Representative/Front Desk Coordinator. This role requires strong communication skills, proficiency in Microsoft Office Suite, and experience with service management software.Key Responsibilities:Welcomes clients and colleagues warmly, setting a...

  • Front Desk Supervisor

    2 weeks ago

    West Palm Beach, Florida, United States KOLTER HOSPITALITY GROUP Full time

    Job DetailsJob Location Hyatt Place West Palm Beach - West Palm Beach, FL Position Type Full Time Salary Range $17.50 - $17.50 Hourly DescriptionOverview: A Kolter Hospitality Lead Gallery Host delivers service excellence to our guest by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is...

  • Front Desk Leadership Role

    7 days ago

    West Palm Beach, Florida, United States Home2 Suites West Palm Beach Airport Full time

    Role OverviewThe Front Desk Leadership Role is a critical position at Home2 Suites West Palm Beach Airport. As a member of our team, you will be responsible for assisting department managers in planning, staffing, training, and overseeing daily operations to ensure smooth workflow and guest satisfaction. This role requires excellent communication skills,...

  • Front Desk Coordinator

    3 days ago

    West Palm Beach, Florida, United States Massage Envy Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our front desk team, you will be responsible for selling memberships, booking appointments, and promoting our services to clients.ResponsibilitiesSell the Massage Envy Wellness Program to new and...

  • Front Desk Agent

    4 days ago

    West Palm Beach, Florida, United States Pyramid Global Hospitality Full time

    Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? Do you want to be a part of a hotel that is deeply connected to the local heritage and natural beauty of West Palm Beach? If so, then Front Desk, Agent, Guest Experience, Hospitality

  • Front Desk Representative

    3 days ago

    West Palm Beach, Florida, United States Aimbridge Hospitality Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn West Palm Beach Central Airport. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring seamless check-in and check-out experiences, and providing accurate information about...

  • Front Desk Supervisor

    2 weeks ago

    West Palm Beach, Florida, United States Pyramid Global Hospitality Full time

    About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee...

  • Front Desk Representative

    4 days ago

    West Palm Beach, Florida, United States Pyramid Global Hospitality Full time

    We are seeking a Front Desk Agent who embodies a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience. Our CultureAt Pyramid Global Hospitality, we value the local heritage and natural beauty of West Palm Beach, which is deeply connected to our company's mission. Our team is dedicated to providing exceptional...

  • Front Desk Administrator

    7 days ago

    Miami Beach, Florida, United States Vensure Employer Services Full time

    Job OverviewVensure Employer Services is seeking an accomplished Front Office Manager to manage our front desk operations and lead our front desk team. As a key player in our operations team, you will be responsible for delivering exceptional guest experiences, driving business growth, and maintaining high levels of customer satisfaction.Key Job Duties:Front...

  • Front Desk Clerk

    2 weeks ago

    Palm Beach, Florida, United States Daily Management Full time

    SIGN ON BONUS AT TIME OF HIRE Daily Management, Inc. Vacation Village Resorts Palm Beach Shores Resort is a property/Timeshare Resort/Hotel management company that nationwide offers its guests the comfort and amenities they long for. We provide World class sporting and recreational opportunities, entertainment, shopping and a veritable wealth of sightseeing...

  • Resort Front Desk Representative

    3 days ago

    Palm Beach Gardens, Florida, United States Crescent Services Full time

    Front Desk Representative Job Description:Crescent Services is looking for a skilled Resort Front Desk Representative to join our team. In this role, you will be responsible for providing world-class service to our guests, from check-in to check-out. Responsibilities Include:Assist guests with check-in, answering questions and resolving issues...

  • Front Desk Agent

    2 weeks ago

    West Palm Beach, Florida, United States Pyramid Global Hospitality Full time

    About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee...

  • Front Desk Representative

    6 days ago

    Daytona Beach, Florida, United States MCR Hotels Full time

    We are seeking a highly motivated and service-oriented Front Desk Representative to join our team at MCR Hotels. In this role, you will be the first point of contact for our guests, providing them with a positive and memorable experience.Job SummaryThe Front Desk Representative is responsible for managing the front desk operations, including...

  • Front Desk Supervisor

    2 weeks ago

    Key West, Florida, United States The Capitana Full time

    We are looking for highly organized candidates with excellent people skills for the position of Front Desk Supervisor. As part of the initial first 10 minutes of a guests experience, the Front Desk Supervisors are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the...

  • Front Desk Representative

    3 days ago

    Atlantic Beach, Florida, United States Sage Hospitality Group Full time

    Hotel Guest ServicesWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at One Ocean Resort and Spa. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.The ideal candidate will possess excellent communication skills, both written...

  • Assistant Front Desk Supervisor

    8 hours ago

    Palm Beach Gardens, Florida, United States KOLTER HOSPITALITY GROUP Full time

    About This RoleWe are seeking an experienced Assistant Front Office Manager to join our team at the Hilton Garden Inn - Palm Beach Gardens, FL.Key Responsibilities:As an Assistant Front Office Manager, you will be responsible for managing front office operations, ensuring all team members deliver quality service and meet brand standards.You will also be...