Front Desk Representative

6 days ago


Daytona Beach, Florida, United States MCR Hotels Full time

We are seeking a highly motivated and service-oriented Front Desk Representative to join our team at MCR Hotels. In this role, you will be the first point of contact for our guests, providing them with a positive and memorable experience.

Job Summary

The Front Desk Representative is responsible for managing the front desk operations, including check-in/check-out processes, room assignments, and guest requests. You will also be responsible for maintaining a high level of customer satisfaction by responding to guest inquiries, resolving issues in a timely manner, and providing excellent service.

Key Responsibilities:

  • Provide exceptional customer service to all guests, ensuring a positive and memorable experience.
  • Manage front desk operations, including check-in/check-out processes, room assignments, and guest requests.
  • Respond to guest inquiries, resolve issues in a timely manner, and provide excellent service.
  • Maintain accurate records and reports related to front desk operations.
  • Collaborate with other departments to ensure seamless delivery of services to our guests.

Requirements:

  1. Candidate must have a positive attitude and willingness to learn.
  2. Demonstrate ability to multitask and work in a fast-paced environment.
  3. Basic English verbal and written communication skills required.
  4. Must work well in stressful, high-pressure situations.

Preferred Qualifications:

  • Experience in a hotel or related field preferred.
  • Brand knowledge and experience an asset.


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