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Cisco Infrastructure Analyst

3 months ago

Albuquerque, United States Strategic Staffing Solutions Full time

S3/Strategic Staffing Solutions has a Cisco Infrastructure Analyst opportunity for a leading utilities client in Albuquerque, NM. This position is open for W2 candidates only at this time. Sorry, we cannot do C2C.

Location: Albuquerque, NM - Hybrid - 3x on site and 2x remote

Duration: 12 months + possible extension

Pay Rate: $50-60/hr. W2, W2, only, we cannot do C2C

Qualifications & Description:

Main tasks walking in the door are:

  • Manage CISCO TCOM environment
  • Collaboration tools for call center
  • TCOM services support

QUALIFICATIONS:

Education Required: High School or General Education Diploma

Preferred: Bachelor's Degree in Information Technology, Computer Science, or related technology field Licenses/Certifications Required: Must possess a valid driver's license and meet the acceptable driving record requirements of the Company.

Preferred: Cisco Certified Network Associate (CCNA)-Voice, CCNA-Collaboration, or other entry level voice /Telecom certification.

One (1) year of work experience in telecom infrastructure, information technology, and/or Cisco operations.

Basic Telephony skills: Wide Area Network (WAN)/ Telco carrier products (Plain Old Telephone Services (POTS), Integrated Services Digital Network (ISDN), T1, Primary Rate Interface (PRI), DS3, Interactive Voice Response (IVR), Cat3/5e/6, SM/MM fiber optics, coax).

Basics with switching: Virtual Local Area Network (VLAN), Voice VLAN, VLAN Trunking Protocol (VTP), Spanning Tree Protocol (STP), Power over Ethernet (PoE), Ether channel, Hot Standby Router Protocol (HSRP), Routing Protocols. Basic Information Technology Infrastructure Library (ITIL) Incident, Change, Configuration, Problem Management. Session Border Controller technology.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Conducts analysis of IP Telephony/Network infrastructure needs and contributes to the design, integration, and installation of present and future technology, including communication with vendors regarding available products, enhancements, and services.

2. Conducts test and evaluation of hardware/software to determine efficiency, reliability, and compatibility with existing systems.

3. Monitors and maintains IP Telephony/Network infrastructure stability while supporting root cause analysis related to malfunctioning or inoperative hardware/software and routine maintenance, including scheduled maintenance and backups.

4. Conducts analysis, planning, design, and execution of IP Telephony/Network infrastructure projects, including maintenance and creation of documentation related to all components.

5. Conducts installation of hardware/software by third parties.

6. Provides support and training to users relevant to all installed or future IP Telephony/Network infrastructure.

7. Conducts development of an emergency plan to deal with a catastrophic event and ensures plan is updated to meet current business needs.

8. Conducts setup, configuration, moves, etc. to support new hires and movement of personnel and offices.

9. Updates job knowledge by participating in educational opportunities; reading technical publications.