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Broadcast Support Specialist
3 months ago
- Location: New York, New York
- Contract: 18 Months
- Salary: $52 - $55 per hour
- Work Schedule: Tuesday through Saturday
Responsibilities:
- Pickup/respond to tickets in team incident queue in a timely and proactive manner.
- Escalate with engineering, infrastructure, and key leadership teams when experiencing highly visible incidents.
- Acknowledging active infrastructure alerts within the environment and quickly determining severity/resolution.
- Perform regular sustainment work that could involve coordination work to secure maintenance windows with stakeholders/technical teams.
- Responding to technical incidents opened by customers, responding to and/or escalating alerts (storage, physical hardware, networking alerts, etc.).
- Should have strong communication skills (help desk style), customer service skills, soft skills.
Basic Qualifications:
- A minimum of 2 years of IT or Desktop Support/System Administration
- Strong fundamental knowledge in networking protocols and troubleshooting
- Familiarity with distributed computing environment concepts; local and network-based user and group accounts and permissions
- Knowledge of best practices around data security
- Experience supporting Cloud and SaaS Applications and VMware ESX / Horizon, including AWS or Azure Apps
- In-depth knowledge of and the ability to perform remote troubleshooting on Mac OS, Chrome OS, Windows, Linux, and various applications including Office
- Experience with Live Streaming, Transcoding, CDN's, Avid or Adobe CC and Content management systems are a plus.
- Advanced knowledge of and the ability to perform remote troubleshooting on various operating systems (Windows, OSX, Linux)
- Advanced problem-solving skills with a sense of urgency to identify the root cause and implement the fix
- Strong verbal, written, and interpersonal communication skills
- BS degree in Engineering, Information Technology