Law Enforcement Dispatcher II

Who We Are: The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the stewardship of open spaces, the protection of environmental resources, and the advancement of clean energy, EEA works tirelessly to make Massachusetts a wonderful place to live, work, and raise a family. Our commitment to environmental justice ensures that every resident, regardless of background or location, can live in a safe, clean environment and shares equally in the benefits of the clean energy transition. Who We Are as an Employer: At EEA, we create meaningful, inclusive opportunities that empower our employees to make a real difference in shaping the environmental future of Massachusetts. We foster a workplace culture where diversity is valued, innovation is encouraged, and collaboration thrives. Our employees play a vital role in advancing sustainability, environmental justice, and clean energy solutions, ensuring a positive and lasting impact on Massachusetts and its residents. Massachusetts Environmental Police (MEP): Protect the environment and the natural resources of the Commonwealth through enforcement, education and public outreach. It shall be the mission of the Massachusetts Environmental Police, Dispatch Services Bureau, to provide superior Public Safety Dispatch services in an efficient and accurate manner and with the utmost integrity, reliability, and courtesy. We are committed to serving the citizens of the Commonwealth and the members of the MEP with the highest standards to protect life, property and the environment. The Environmental Law Enforcement Dispatcher II will operate multi-band radios, operate Criminal Justice Information System National Crime Information Center computer; provide assistance to field law enforcement units; coordinate joint operations with local, state, and federal law enforcement and public safety agencies; and provide information to the general public and other public and private entities Duties and Responsibilities * Operates sophisticated multi-band radio to address emergency and non-emergency requests. * Coordinates department access and use of worldwide police telecommunications network. * Assures compliance with Federal Communications Commission rules to disseminate information over radio network broadcasts orders to coordinated dispatching of law enforcement and other emergency services. * Coordinates dispatch and response of federal agencies to federal enforcement activities. * Coordinates department response to natural disasters such as floods, hurricanes, blizzards etc. * Coordinates search and rescue operations on the lands of the Commonwealth. * Coordinates emergency medical response to remote areas of the state during severe weather. * Receive Law Enforcement related communications from the public provide assistance as needed. * Provide information via communications system to coordinate activities of local, state and federal law enforcement personnel engaged in major emergency activities such as pursuits, warrants, surveillance and immobilization. * Provide information via communications system to coordinate the activities of local state and federal officers during natural disasters, medical emergencies, fires and domestic abuse. * Utilize numerous local, municipal, county state, federal and international enforcement agencies and emergency services to address or investigate complaints or requests for service. * Responds to requests from worldwide enforcement agencies relative to wanted or missing persons, criminal histories, stolen property, sensitive intelligence, terrorist activity, drug interdiction, or smuggling. * Respond to telephone requests for information from the public, other public service agencies and the media to provide general departmental information. * Maintain records of radio transmissions, complaints received via telephone, fax, or marine radio. * Ability to operated department CAD Computer Aided Dispatch system to enter and retrieve data to assist field units. * Ability to build good relationships and strategic partnerships * Ability to adapt quickly to shifting priorities * Ability to follow chain of command * Ability to propose and implement specific solutions to problems that complement the department’s organizational structure. * Ability to balance competing priorities and demands on the department. * Ability to simultaneously manage multiple and complex assignments or tasks. * Performs other related law enforcement dispatcher duties as required or assigned. Preferred Qualifications * Ability to use, speak, write, read, comprehend, and spell the English language clearly. * Ability to remain calm in a stressful environment or during a stressful incident. * Working knowledge of basic computer systems. * Ability to speak clearly and distinctly * Ability to give oral instruction in clear concise calm manner * Ability to work accurately with names, numbers, codes, and symbols * Ability to maintain accurate and legible records * Ability to communicate clearly and effectively in oral instructions * Ability to understand and follow written or oral instructions * Ability to establish harmonious working relationships with others * Ability to deal tactfully with others in sometimes stressful situations * Ability to adjust to changing situations to meet emergency needs or changing program requirements * Ability to exercise discretion in handling of confidential information * Ability to work long hours under sometimes stressful conditions * Ability to handle multiple tasks accurately and calmly under stressful or emergency situations * Ability to work various shifts * Ability to respond to short notice requests in various weather conditions First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicant must have at least (A) one year of full time or equivalent part-time, experience in the operation of communications systems, or (B) the substitutions below. Substitutions: A diploma as evidence of graduation from a recognized high school or vocational/technical high school or a Massachusetts high school equivalency certificate. Special requirements: After appointment employee must obtain basic APCO certification, CPR and first responder certification. Ability to be appointed as Deputy Environmental Police Officer. A valid motor vehicle operators license. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Exec Office Of Energy and Environmental Affairs *Title: *Law Enforcement Dispatcher II Location: Massachusetts-Chelsea-200 Arlington Street Requisition ID: 24000A4Z