Technical Support Representative

3 weeks ago

Farmington, United States Hiawatha Broadband Communications Full time

Our Technical Support Wizards are responsible for providing quality customer care for our technical services. In this role you will have the opportunity to develop a robust skill set by troubleshooting problems, diagnosing the root cause, and offering solutions to internet, phone, and video issues. We are looking for people to provide an exceptional "HBC customer experience" that is second to none.

Job Type: Full-time

Rate: $18-$21/hour 

Shift:  M-F 12:30-9pm

Location: After in office training, job is remote in Winona, MN and surrounding areas

Primary Responsibilities Include:

  • Answer the Help Desk phones in a courteous and friendly manner and following the procedures as outlined.
  • Assist customers in their homes with any technical support issues
  • Enter the calls in Help Desk tracking software, including detailed information.
  • Respond to customer generated tickets and email support requests.
  • Maintain an appropriate and professional image of the company through demeanor, and interactions with customers always
  • Assist with walk in customers with various technical service issues including personal devise use
  • Provide support for internet, video and phone services

The successful Customer Service Representative will have:

  • Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation
  • Ability to analyze, identify, prioritize and solve problems is required.
  • Good customer relations and communication skills are required.
  • Able to use and troubleshoot basic problems on various personal electronic devices
  • Ability to work within a team based structure while giving unparalleled customer support

Even Better If You Have:

  • Familiarity with PCs is important; familiarity with Macs is a plus.
  • Experience in troubleshooting hardware, network problems, digital phone, wireless networks, email clients, and connectivity is desirable.
  • Understanding of networking terms.
  • Knowledge of Windows operating systems; common email clients (Outlook, Outlook Express, Thunderbird, Eudora); Browsers (IE, Firefox).
  • A+ certification is a plus. 

When you join Hiawatha Broadband Communications....

You'll be joining an award-winning company and team. We will not only offer you a full range of benefits, including group health & dental insurance, 401(k) program, starting with three weeks of PTO, a company wellness program, employer paid short and long term disability, paid volunteer time, and three weeks of paid parental leave We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today.

Schurz Communications and its subsidiaries strategic objectives:

  •  We will attract, invest in, communicate with, and retain top talent.
  •  We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.
  •  We will innovate, partner, experiment and create a better future together.
  • We strive to continuously improve operating performance to ensure sustained growth

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