Telecommunications Specialist
2 days ago
Title: Telecommunications Specialist - Level II
Location: Washington, D.C
CyberData Technologies is seeking a Telecommunications Specialist II to support our Federal Client in Washington, DC.
*** MUST BE ABLE TO OBTAIN USSS PUBLIC TRUST CLEARANCE ***
Job details:
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Provide day to day basic service and logistics requirements for approximately 11,000 cellular devices that include smartphone, mobile broadband, in addition to 500 satellite phones
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Provide all logistics support, for ordering, shipping, accounting, initial setup, and basic sustainment
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Provide billing, account audits, funding forecasts, and reporting as required
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Submit requests for replenishment of cellular and satellite phone stock to include devices and accessories
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Receive, inventory, and organize stock room with new stock, allowing reasonable cleanliness and access to day to day stock
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Package and deliver or mail cellular items to USSS offices globally ensuring compliance with safety and Department of Transportation (DOT) policy
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Coordinate with training centers to ensure sufficient supplies and equipment availability for new USSS employees
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Document/validate incoming and outgoing assets with recurring costs
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Ensure all accountable cellular or satellite items that require inventory are properly entered in the USSS property system prior to delivery or mailing
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Coordinate delivery of accountable assets via telephone or e-mail
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Perform on site inventory and audits of on-hand deliverable assets
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Provide Tier 2 level “cellular-network” support, as a liaison between federal employees and cellular carriers
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Support wireless device programming
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Be able to access to carrier portals, for expedited support
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Perform basic troubleshooting, including Mobile Device Management (MDM) and basic carrier portal management of mobile devices
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Perform hardware changes including Subscriber Identity Module (SIM), International Mobile Equipment Identity (IMEI), Electronic Serial Number (ESN), or any cellular change via e-mail, cell or portal, etc.
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Perform activations, disconnects, resume service, suspensions, price plan changes, or any cellular/satellite change in service
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Maintain an activity log
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Wireless device programming, preparation and maintenance of the following; AT&T Wireless, Verizon Wireless, T- Mobile and other wireless communications providers
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International phone support to include; AT&T Global star, Verizon, Iridium, T- Mobile and other wireless communications providers
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