Telecommunications Network Specialist

6 days ago

Washington, United States Totally Joined for Achieving Collaborative Techniques Full time

Overview

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Totally Joined for Achieving Collaborative Techniques (TJFACT) is a performance-driven government contracting company that provides services and solutions to U.S. government agencies.

About the Position

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We are seeking a skilled Telephone Technician - Information Technology Specialist to support our DOS DT (Diplomatic Technology) IT team in Baghdad and Erbil, Iraq.

Job Summary

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The successful candidate will provide expert-level support for Department of State-owned telephone communications equipment, maintaining enterprise telephone networks, switches, cabling, handsets, and Avaya CS-1000 phone systems.

Key Responsibilities

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  • Design, install, and maintain telecommunications and telephone systems, including commercial brands like Avaya, Nortel, Netbox, Cisco, and other VoIP devices.">
  • Oversee hardware procurement, logistics, and maintenance programs.">
  • Perform technical site surveys to determine structural and technical requirements.">
  • Fault isolate and control voice frequency leased lines and associated equipment.">
  • Work in confined areas, such as crawlspaces, attics, utility pits, tunnels, manholes, and other tight spaces on occasion.">
  • Perform tasks from heights, including rooftops, ledges, scaffolding, and extension ladders.">
  • Move and handle heavy objects, like crates, equipment racks, and building materials.">
  • Plan for deployment and maintenance of scalable VOIP telephone systems.">
  • Read and write English communication skills.">
  • Open shipping crates, perform proper inventories, and report deficiencies.">
  • Follow established safety regulations.">
  • Install UPS systems and replace batteries.">
  • Take electrical measurements and make connections in service panels and Uninterruptible Power Source (UPS) units.">
  • Troubleshoot microcomputers and printers, identifying hardware, software, or connection issues.">
  • Make minor corrections or contact support staff or vendors for problem resolution.">
  • Follow up on maintenance and service requests for network changes and additions.">
  • Provide software training and technical assistance to support staff.">
  • Offer basic support services, including training on equipment use and maintenance.">
  • Direct temporary staff and evaluate their work.">
  • Maintain inventories and provide comprehensive on-the-job training to locally employed staff members.">
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Required Qualifications

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  • Bachelor's Degree with 5 years' experience or 13 years' job-related experience in lieu of education.">
  • Military specializations in phone/voice systems may be considered instead of educational requirements; 2 years' experience in military phone/voice specializations is required when used in lieu.">
  • Experience with CS1000E release 7.5 or higher, VoIP phones, Option 11, Unified Communications Manager, Network Routing Service, and Element Manager.">
  • Skilled with call accounting software, call routing, call identification, call recording, and automated attendants.">
  • Extensive knowledge of Avaya/Nortel-based telephone systems and their implementation at DOS locations in Iraq.">
  • Applicable codes and safety regulations.">
  • Active security clearance.">
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Estimated Salary Range

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$85,000 - $110,000 per year, depending on qualifications and location.

Benefits

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  • Medical, Vision, and Dental Insurance">
  • 401-K plus match">
  • Paid Vacation days">
  • Paid holidays">
  • Short Term and Long-Term Disability">
  • Voluntary Term Life">
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Contact Information

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TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

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