Sr. Director, Accounts

4 weeks ago

Franklin, United States Central Garden & Pet Full time

Description

Senior Manager, Accounts Reporting to the Sr. Director of Accounts & eCommerce, the Senior Manager of Accounts will hold a critical position in growing our pet product business via managing current and new customer accounts. The Senior Manager of Accounts is responsible for customer relationship management, go-to-market reviews, new business development, and product assortment management. They will need to possess strong leadership, project management, analytical, communication, and relationship-building skills with the ability to flawlessly execute these skills both within the company and with our customer accounts.   Primary Responsibilities:
  • Manage customer relationships and lead the internal cross-functional teams. 
    • Maintain and build relationships with customers in the interest of growing accounts. 
    • Oversee day-to-day customer inquiries and ensure timely resolutions.  
    • Ensure compliance with retailer-specific terms, allowances, and vendor requirements. 
    • Problem-solve sales and service issues and communicate resolution to all impacted parties. 
  • Lead go-to-market reviews for programs 
    • Prepare detailed go-to-market proposals from product development through distribution. 
    • Lead quoting and pricing strategy for customer products and our brand. 
    • Lead the internal cross-functional team to meet targeted program launch dates. 
    • Reference consumer and competitor research to inform product and merchandising decisions. 
    • Collaborate with the Marketing, Design, and PD teams to develop new products for customers and our brand. 
    • Review and approve marketing assets before launch. 
  • Pursue and manage new category-relevant accounts and marketplaces. 
    • Define target markets, develop assortment proposals, and oversee marketing plans to gain new business. 
    • Increase retailer penetration for our brand’s assortments in brick-and-mortar sales channels. 
    • Partner on managing and scaling our brand’s catalog of products. 
  • This position requires approximately 20% travel 
  • Special projects as assigned. 
Professional Qualifications:
  • Bachelor’s degree in a business-related field.  
  • 6-7+ years’ work experience in an eCommerce and/or account management position.  
  • Ability to communicate professionally and effectively both internally and externally.  
  • Ability to function and lead in a collaborative long distance team environment; self-directed, motivated, and highly flexible.  
  • Creative and analytic thinker who can easily manage multiple tasks and prioritize work within tight, concurrent deadlines.  
  • Well versed in Excel and PowerPoint.  
  • Salesforce, Tableau, or Power BI experience is a plus. 
  • Candidates must be eligible to work in the U.S. on a permanent basis.
  Central Home Brands is an equal opportunity employer.    Central Home Brands participates in the Department of Homeland Security’s E-Verify Program to verify the employment eligibility of all newly hired employees. 

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