ARMS Application Support Analyst
1 month ago
Department Name: Work and Asset Management
Department Number: SCS0467
Location: Hybrid-Atlanta, Birmingham or Gulfport
Job Description – ARMS Application Support Analyst
Overview
This position will provide support for the Power Delivery Automated Resource Management System (ARMS). As a key part of the team, the successful candidate will help innovate and configure the ARMS application, explore emerging technologies, and integrate with existing workforce management applications.
To excel in this position, the candidate requires skills that include problem analysis and resolution (production support), root cause analysis, and addressing application life cycle management
Specific tasks and activities include:
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Production support (24X7); 1st line of support /case management
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Impact analysis (functional, application risk assessment)
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Manage production deployments, production verification testing and user implementation support
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User acceptance coordination with customer / bug tracking
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Troubleshooting and resolving application quality issues
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Application life cycle management
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Compliance and change management controls adherence
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Application vendor interface and support
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Travel within the Southern Company footprint may be required on an “as needed” basis
Education / Experience
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Four-year college degree with a major in Computer Science, MIS, Engineering, or related field preferred
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5 years experience supporting vendor applications
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Experience with CGI OpenGrid preferred (Also know as Pragma Field and Pragma Cad)
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Experience with Windows Server and the associated suite of products: Reporting Services, Integration Services, etc.
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Experience with Oracle
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Experience with C# or other object-oriented programming language
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Experience with IBM MQ, Oracle Advanced Queuing (AQ) or other Message-oriented middleware Experience with Microsoft BizTalk or other middleware/Integration Bus platforms
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Conversant in relational databases
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Possess a solid understanding of technical environments and software methods
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Customer service experience either directly or in a support role required
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Experience with Windows Server and the associated suite of products: Reporting Services, Integration Services, Failover Clustering etc.
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PowerShell experience preferred
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Splunk/SCOM experience preferred
Knowledge, Skills, and Abilities
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Ability to establish and maintain quality relationships with IT peers and management, vendors, and internal customer groups
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Strong analytical and problem-solving skills required
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Must be able to manage production support and project related activities simultaneously
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Ability to work effectively with limited direct supervision
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Excellent customer service skills
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Risk assessment/mitigation skills
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Strong communications and interpersonal skills and ability to work effectively within a team environment
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Technical writing skills
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Ability to gather and document business and functional requirements
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Ability to estimate project costs and timelines
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Self starter and demonstrate initiative
Behavioral Attributes
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Safety oriented
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Takes personal ownership of career development
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Values trust, superior performance, and commitment to success
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Must have a strong desire to be a student of the business
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Methodical approach to solving problems
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Team oriented with a strong work ethic
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 7083
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services
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