SAP CRM Analyst

3 months ago

Cincinnati, United States Conexess Full time
Our history:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nationwide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to-hire, and direct placements. We have a wide range of recruiting capabilities, from help desk technicians to CIOs. We are also capable of offering project-based work.

Position: SAP CRM Analyst
Start: ASAP
Length: Full Time Employment for years to come
Location: Greater Cincinnati area
Remote (Y/N): predominantly on site - 3-4 days
Schedule: Monday - Friday
Salary Range: $102,000 to $125,000 plus bonus/benefits

Included benefits: PTO, 401k, Holidays, Disability and Life Insurance Packages, Paid Time Off, Holidays, Career Advancement Opportunities. Client offers comprehensive and competitive medical, dental and vision benefits, featuring employee health care premiums that are 30% lower than the national average for our industry. One of our medical plan options is even offered at zero cost to our partners
Environment: SAP S4 HANA

Scope: Client is currently looking for an SAP Functional Analyst to support the CRM area. The SAP Functional Analyst is responsible for: participating in gathering requirements, including leading, designing and providing guidance on recommendations; collaborating with the business on current processes and proposing solutions to enhance current processes, including advising on system options, risk, cost vs. benefits and impacts; ensuring all systems are aligned with the IT long term strategy; identifying, recommending and implementing complex configuration solutions and implementing full cycle configuration to meet business needs, while creating and updating associated documentation; setting testing strategy for modules and leading end to end integration testing; participating in the delivery of project and minor/major releases; troubleshooting and leading the evaluation and design of the correction for complex incidents; and maintaining a high level of functional competency regarding the standard configuration of the Customer Relationship Management area, by staying abreast of new trends, future enhancements and leveraging best practices.

Required:
  • Minimum 5 years of experience in SAP CRM gathering requirements, including configuring and customizing in CRM Service
  • Minimum 1 full lifecycle implementation in SAP CRM
  • Experience with SAP CRM 7.0 best practices in areas of CIC, Sales and Service and Functional Configuration experience in Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, WorkCentre's, Navigation Profiles, Technical Profiles, Transaction Launcher, etc.
  • Experience with CRM - ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data
  • Experience with understanding of ABAP code and debugging skills
  • Experience communicating technical and business issues/solutions to all levels of management

Nice to have:
  • Experience in SolMan - ChaRM
  • Experience in complex SAP environments, supporting multiple SAP components
  • Experience working on customer FIORI and customer Mobile applications
  • Experience with SAP FSM (Field Services Management)

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