Training, Onboarding, and Development Specialist

3 weeks ago

West Palm Beach, United States MyBambu Full time

What Is MyBambu?

MyBambu is a cutting-edge fintech platform delivering the first all-in-one mobile digital financial solution for underserved, primarily Hispanic communities. With a focus on financial inclusion, MyBambu offers easy access to a range of services, including checking accounts without credit checks, remittance services, bill payments, and mobile top-ups. Recognized with the FIS Impact Award for innovation in 2020, MyBambu is dedicated to breaking down barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience tailored to diverse needs.

MyBambu participates in E-verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new hire's Form I-9 to confirm

Your Opportunity:

This position is a full-time, in-person position reporting to the Chief Marketing and Operations Officer. As a Training, Onboarding, and Development Specialist you will design, implement, and manage effective training and development programs to ensure that new employees are successfully onboarded, and existing staff continue to grow and thrive in their roles. You will work closely with management and human to identify training needs, foster a learning culture, and help employees develop the skills they need to excel in the fast-paced environment.

Job Responsibilities:

  • Onboarding Programs:
    • Design and lead comprehensive onboarding programs for new hires, ensuring a smooth transition into their roles.
    • Collaborate with department leaders to ensure new employees are equipped with the necessary tools, knowledge, and resources to be successful.
    • Continuously improve the onboarding experience through feedback and analytics.
  • Training & Development:
    • Develop and deliver training programs that align with MyBambu company goals and regulatory requirements, focusing on product knowledge, compliance, and MyBambu-specific services.
    • Conduct ongoing skills gap analysis and create customized development plans for employees at different levels.
    • Collaborate with subject matter experts to design and update training materials, including digital resources, e-learning modules, and in-person sessions.
  • Learning Culture:
    • Promote a culture of continuous learning and professional development through workshops, coaching sessions, and leadership training.
  • Cross-functional Collaboration:
    • Work closely with HR, compliance, MIV, and customer care, marketing teams to ensure training aligns with overall MyBambu business objectives and enhances employee performance.
    • Serve as a point of contact for any training-related queries and provide guidance on professional development opportunities.
Skill and Abilities:
  • Training Design & Development: Expertise in designing comprehensive training programs (onboarding, compliance, and professional development) for in-person and virtual formats (e.g., e-learning modules, workshops).
  • Project Management: Ability to manage multiple training projects simultaneously using tools like SharePoint or Monday.com, ensuring timely and goal-aligned delivery.
  • Communication & Facilitation: Excellent communication and presentation skills, able to convey complex ideas clearly and facilitate engaging workshops, training sessions, and team-building activities.
  • Technical Proficiency: Proficiency in Microsoft Office Suite and familiarity with fintech tools such as Salesforce, Galileo, and the like.
  • Analytical & Problem-Solving: Ability to assess training effectiveness through data and feedback, and resolve gaps in employee development.
  • Bilingual & Cultural Sensitivity: Proficiency in English and Spanish (or other relevant languages), with cultural awareness for inclusive training programs.
  • Adaptability: Flexible and quick to adjust to changes in fintech, including new regulations, technologies, and product updates.
  • Collaboration: Strong team player, working closely with stakeholders to align training with MyBambu organizational goals.
  • Attention to Detail: Detail-oriented in preparing accurate training content.
  • Leadership & Mentoring: Ability to mentor employees, fostering continuous learning and guiding new hires through onboarding.
  • Creativity: Capable of designing engaging, innovative programs for a tech-savvy, fast-paced workforce.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
MyBambu Benefits
  • Excellent medical coverage.
  • Fifteen (15) days of Paid Time Off.
  • Seven (7) days of Paid Holidays.
  • Our small family corporate culture.

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