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Training Specialist

1 month ago

West Hartford, United States Hartford Healthcare | GoHealth Urgent Care Full time
Description

Position at Hartford Healthcare GoHealth Urgent Care

Job Title: Training Specialist (Medical Assistant Instructor)

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

Responsible for development, facilitation, and coordination of training programs for the Medical Assistant clinic operations staff. This role partners closely with the market leadership to manage, coordinate and evaluate the facilitation of staff onboarding, culture orientation, and delivery of training projects.

Education
  • High School Diploma required
  • Graduate from an accredited clinical program, including but not limited to Medical Assistant, Nursing, etc.
Work Experience
  • 3+ years experience in a clinical staff role, including but not limited to Medical Assistant, LPN, RN, Paramedic, EMT etc.
  • Training, learning development or related experience required
  • Supervisory experience preferred
  • Experience using Electronic Health Record (EHR)
  • Proficiency in EPIC or eClinicalWorks preferred
  • Urgent care experience preferred.
Required Licenses/Certifications
  • MA Certification (AAMA, NCCT, CMA, RMA) ), National Registry of Emergency Medical Technician (EMT/Paramedic), Licensed Practical Nurse (LPN) or higher clinical professional license (RN - Registered Nurse)
Additional Knowledge, Skills and Abilities Required
  • Proficient use and understanding of medical terminology
  • Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
  • Proficiency in Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.)
  • Supervisory Skills
  • Excellent verbal and written communication skills
  • Excellent presentation skills
  • Excellent organizational skills
Essential Functions

Responsibilities include:
  • Develop and deliver new clinical team member training and coordinate clinical shadow shifts.
  • Track and manage training evaluation process via knowledge assessments, training performance evaluations and reaction surveys.
  • Facilitate and lead GoHealth Culture Orientation for the market, coordinating with market leaders as necessary.
  • Develop and maintain operational and educational resources including workflows, bulletins and use of Share Point resources.
  • Facilitate yearly clinical competency assessments and conduct follow up training as necessary.
  • Facilitate training for new operational implementations and/or workflows within the market.
  • Partner with Lead Field Educator and People Learning Team for learning projects across the organization.
  • Supervise Training Coach/Learning Coach training schedule, verify and validate their level of skillful competency.
  • Travels 20% or more for training request.
  • Perform other duties as assigned.