User Computing Administrator II

2 days ago

Arlington, United States Center for Naval Analyses Full time
PRIMARY PURPOSE

CNA is hiring for a User Computing Administrator II (IT Service Desk). This role sits in the Chief Information Office (CIO). The CIO is responsible for supporting staff with all facets of CNA across a wide spectrum of technical activities. This position performs duties such as routine user support tasks for both classified and unclassified end user computing environments. The position deploys and maintains user computing equipment and assists with the creation of system images.

CNA fosters an inclusive culture that values diverse backgrounds and perspectives. Our flexible and engaging work environment encourages iterative and creative collaboration at every stage of the problem solving process. Our employees are committed to helping clients develop effective solutions to better manage their programs through scientific, data-driven approaches. We are looking for creative and innovative individuals to help carry out our mission.

JOB DESCRIPTION AND / OR DUTIES
  1. User Support: Resolves end user support requests related to the user computing environment in accordance with establish best practices and procedures. Diagnoses and solves operating system, network and application problems with user computing environments. Assists with development and maintenance of user computing training materials and systems documentation for educating end users and new IT staff. Documents resolution of requests in the service desk tracking software.
  2. User Equipment Management: Deploys desktops, laptops, thin clients, printers, scanners and other end user equipment, including configuration of hardware and operating systems as well as installation of standard and custom applications in accordance with established best practices and procedures. Ensures proper licensing is in place for all software installed. Assists with the creation and maintenance of images for desktop and laptop systems. Assists with monitoring and testing of system performance; provides statistics and reports. Maintains current knowledge of user computing technology.
  3. Computer Security: Assists in maintaining the security of the user computing environment. Reviews and deploys new Windows service packs, hot fixes, system updates, and other vendor-supplied patches according to best practices. Implements and executes corporate-wide anti-malware plan, updating security software through automated and manual means on a regular basis or as needed.
  4. Systems Management Administration: Assists with systems administration tasks for corporate user computing management systems including desktop, software and patch management systems, imaging systems, desktop backup systems and development of Active Directory Group Policy. Uses corporate software distribution system to ensure timely software updates, including security updates and patches. Assists with management of corporate image server to ensure accuracy of standard corporate desktop/laptop images. Defines and performs desktop system backups and recovery procedures to ensure full data retrieval. Assist with implementation of Active Directory Group Policy used to configure and manage corporate user systems.
  5. Corporate Database and Special Purpose Systems Administration: Assists with maintenance of databases to house corporate computing information. Coordinates with other staff to support corporate special purpose systems including library reference systems, payroll, etc.
  6. Projects: Participates as a team member with management, other team members, and end-users on projects; executes project tasks according to plan and schedule.
  7. Performs other duties as assigned.
JOB REQUIREMENTS
  1. Education: Bachelor's degree in Computer Science, Engineering, or related field or equivalent experience required. Security+ or other approved DoD 8570 IAT II security certification within 3 months of hiring.
  2. Experience: Minimum of 4 years of user computing administration or equivalent experience required.
  3. Skills:
    • Technical skills including good understanding of standard desktop operating systems (Windows, Mac, etc.), standard desktop applications (Microsoft Office, Outlook, Adobe Acrobat, etc.) and desktop management systems (SCCM).
    • Basic knowledge of server (NetWare, Windows server, email system, Active Directory) and network technology (TCP/IP, DHCP, DNS, etc.).
    • Basic understanding and practical application of desktop imaging software.
    • Strong interpersonal and customer service skills are required for interfacing with department members, internal customers, and vendor representatives; good information organization skills; ability to write clear, concise, and accurate documentation and provide training.
    • Demonstrated initiative and ability to work well with others; excellent customer service skills
    • Willingness to work and stay current with new technologies and work overtime on the occasion when required;
    • Good oral and written communications skills.
  4. Other: Able to lift 30 lbs. (e.g. computer and AV equipment), able to walk (to end user stations) and bend (to install and connect equipment).
  5. Clearance & Certifications: Ability to obtain and maintain a Secret Security Clearance. Ability to obtain and maintain Security+ or other approved DoD 8570 IAT II security certification within 3 months of hiring.


***Voluntary Document***
Please include a personal statement as part of your application. A personal statement is a chance for us to get to know you. The statement is your opportunity to share your goals, interests, influences and show us that you will be a valuable asset to our organization. Please click here for personal statement guidelines - Click here. Personal statements will not be used as an elimination criteria for this position. They will only be used to enhance a candidate's application

CNA is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service and protected veterans, or other non-merit based factors. In addition to federal legal requirements, CNA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. These protections extend to all terms and conditions of employment, including recruiting and hiring practices, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training and career development programs. For more information about EEO protections, please view the EEO is the law posters here: "EEO is the Law" Poster", "EEO Poster Supplement". The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster. To be considered for hire, all individuals applying for positions with CNA are subject to a background investigation. For positions requiring access to classified information, U.S. citizenship is required. Individuals will also be subject to an additional government background investigation, and continued employment eligibility is contingent upon the ability to obtain and maintain an active security clearance.

Other details
  • Job Family Information Technology
  • Job Function Career Path III - Professional
  • Pay Type Hourly
  • Employment Indicator (none)


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