End User Devices

3 weeks ago

Arlington, United States Empower AI Full time


End User Devices (EUD) Deskside Support Technician (COOP Specialist)

Job ID

2024-7974

Job Locations

US-PA-Fairfield | US-VA-Arlington

Category

IT: Support / Technician

Type

Regular Full-Time

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Empower AI: As an End User Devices (EUD) Deskside Support Technician (COOP Specialist), you will act as a model of customer service excellence to all organizational staff members in supporting the DISA J6 user community. You will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs. The Deskside Support Technician (COOP Specialist) is predicated on analytical and planning experience and using sound judgment, as well as the application of pre-established workflow procedures and instructions to identify research and resolve technical problems. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

Highlights of Responsibilities

  • Provide expert technical support for system users within a COOP environment, ensuring minimal disruption to operations.
  • Design, analyze, and maintain complex enterprise infrastructure systems to enhance efficiency and reliability.
  • Troubleshoot and analyze infrastructure components to diagnose and resolve reported issues effectively.
  • Organize and conduct training sessions for staff on new software applications and hardware usage, fostering a knowledgeable workforce.
  • Diagnose and resolve network-related problems to ensure seamless connectivity and performance.
  • Maintain accurate records of computer inventory and surplus equipment, ensuring proper asset management.
  • Ensure desktop computers integrate seamlessly with various systems, enhancing user experience and productivity.
  • Safeguard passwords, data integrity, and file system security within the computing environment.
  • Champion and implement system upgrades to extend the lifespan and performance of technology assets.
  • Identify and remediate hardware and network connectivity issues swiftly and efficiently.
  • Provide support for the technical upgrading and maintenance of comprehensive desktop systems.
  • Assist in the testing and deployment of new applications and systems, ensuring smooth transitions.
  • Uphold a high standard of customer service, treating all users with professionalism and efficiency.
  • Exhibit exceptional verbal communication skills, effectively engaging with technical and non-technical colleagues across all organizational levels.
  • Resolve issues through thorough problem analysis, implementing both temporary and permanent solutions as needed.
  • Accurately record, update, and document requests in the IT service desk system, along with other duties as assigned by management.


Qualifications

Required Education and Experience

  • Bachelor's Degree in IT related field or equivalent
  • Required Experience: 5 years or more of professional experience supporting PC hardware and software systems; demonstrated experience in a COOP environment is a plus.
  • 8570 Level II Certification, Sec+
  • ITILv4 Foundation minimum certification preferred.

Qualifications

  • Clearance Required: US Department of Defense (DOD) issued Top Secret Clearance w/SCI.
  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Familiarity with ServiceNow ticketing system.
  • Team-oriented and skilled in working within a collaborative environment.

Physical Requirements

This position requires the ability to perform the below essential functions:

  • Sitting for long periods.
  • Standing for long periods.
  • Ambulate throughout an office.
  • Stoop, kneel, crouch, or crawl as required.
  • Lift and carry weight up to 50 pounds repeatedly.


Need help finding the right job?

We can recommend jobs specifically for you
Click here to get started.

  • End User Support Analyst

    7 months ago

    Arlington, United States freedom_partners_shared_services Full time

    Freedom Partners Shared Services seeks an End User Support (EUS) Analyst to help equip and support FP Shared Services clients with the best tools and technology to achieve their missions. We work hard to build a culture that encourages entrepreneurial thinking, embraces change, and values each individual. Responsibilities: Provide desktop support for all...

  • End User Devices

    3 weeks ago

    Arlington, United States Empower AI Inc. Full time

    Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI...

  • User Computing Administrator II

    3 days ago

    Arlington, United States Center for Naval Analyses Full time

    PRIMARY PURPOSE CNA is hiring for a User Computing Administrator II (IT Service Desk). This role sits in the Chief Information Office (CIO). The CIO is responsible for supporting staff with all facets of CNA across a wide spectrum of technical activities. This position performs duties such as routine user support tasks for both classified and unclassified...

  • User Computing Administrator II

    4 days ago

    Arlington, United States CNA Corporation Full time

    User Computing Administrator II (IT Service Desk)CNA, 3003 Washington Blvd, Arlington, Virginia, United States of America Req #716Wednesday, December 18, 2024PRIMARY PURPOSE CNA is hiring for a User Computing Administrator II (IT Service Desk). This role sits in the Chief Information Office (CIO). The CIO is responsible for supporting staff with all facets...

  • Technical Support Infra Design Analyst

    1 month ago

    Arlington, United States Compunnel Inc. Full time

    Title: Technical Support Infra Design AnalystLocation: Arlington, TX 76014Duration: 06+ Months of contract with extension possible40 Hours a weekPay rate: $21/hr Job Description:Technical Support resource Provide advanced technical support to end users for hardware, software, and network issues POSITION GENERAL DUTIES AND TASKS :Technical SupportProvide...

  • Endpoint User Support

    6 months ago

    Arlington, United States GTSC Talent Solutions Full time

    Job Description Technology Scope of Position • The focus of this role is Microsoft Defender, McAfee suite, and Carbon Black to include implementation and administration. • Solid knowledge of the following product space including Windows platform, SCCM, MDT/OSD, PowerShell/VBScript, Intune, O365, M365, MacOS, iOS, Android, Citrix, XenApp/Desktop, McAfee,...

  • Help Desk Support Services Specialist

    3 weeks ago

    Arlington, United States Lawelawe Technology Services Full time

    Who we are: Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training.  Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also...

  • Software Development Professional

    3 weeks ago

    Arlington, Virginia, United States Amazon Full time

    We are seeking a talented Software Development Professional to join our team as a Front-End Engineer.Company OverviewAt Amazon, we're on a mission to be Earth's most customer-centric company. We strive to offer the best possible shopping experience for our customers worldwide.Estimated Salary: $145,750/year (base pay range)This compensation reflects the cost...

  • Hardware Support Specialist

    3 weeks ago

    Arlington, Virginia, United States AA2IT Full time

    Job SummaryWe are seeking a highly skilled Hardware Support Specialist to join our team at AA2IT. The primary responsibility of this role is to provide top-notch support for Dell laptop/desktop PCs, working closely with end-users to resolve issues and providing updates to management as needed.About the RoleThe ideal candidate will have 1.5 years of...

  • Network Engineer

    5 months ago

    Arlington, United States VHC Health Full time

    Network Engineer Job Description Purpose & Scope: The Network Engineer will be responsible for providing network expertise to design, support, manage, troubleshoot, and upgrade network related devices, systems, and initiatives in a 24x7 Healthcare technology environment. This position will require advanced knowledge of both hardware and software and also...

  • Desktop Support Engineer

    3 months ago

    Arlington, United States Airlines Reporting Corporation Full time

    About The Role: It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global...

  • Junior IT Network Administrator

    4 weeks ago

    Arlington, United States Salcomp Manufacturing USA Full time

    Job DescriptionJob DescriptionJob Overview:We are seeking a motivated and detail-oriented Junior IT Network Administrator to join our growing IT team in a dynamic manufacturing environment. As a Junior Network Administrator, you will be responsible for assisting in the management and maintenance of the company’s network infrastructure. Key...

  • Wireless Telecom Admin I

    4 weeks ago

    Arlington, United States D.R. Horton Full time

    D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers...

  • Senior IT Support Team Lead

    4 days ago

    Arlington, Virginia, United States Defense Information Systems Agency Full time

    Overview:The Defense Information Systems Agency is seeking a highly skilled and experienced Technical Service Desk Supervisor to join our team. As a key member of our IT support team, you will be responsible for providing technical guidance and support to our customers, managing customer performance requirements and policies, and resolving complex IT-related...

  • IT System Administrator

    2 weeks ago

    Arlington, United States Foreign Resource Development Associates, LLC Full time

    FRDA is looking for an IT Systems Administrator to lead the management and security of our IT infrastructure. This role will focus on data management, user access, endpoint security, and regulatory compliance. You will be responsible for configuring, maintaining, and securing our systems to support efficient operations and safeguard against threats. This...

  • Windows System Engineer

    4 weeks ago

    Arlington, United States Catapult Solutions Group Full time

    Due to government requirements, must be a US citizenNO C2CWindows IT System EngineerHybrid: Monday-Thursday in office (Arlington, Va), Friday Remotetasks will include:Reimage new laptops using Deployment Server and Intune imaging tools.Once imaged, they will work with the user to swap out the new laptop with the old one. This will include shipping and...

  • Controls Technician

    3 weeks ago

    Arlington Heights, United States Select Source International Full time

    Job DescriptionJob DescriptionJob Title   : Controls Technician (Non-Licensed)Location   : Arlington Heights IL USA 60005Duration   : 6 Months Contract (with possible extension) Description: What you will do * Performs assigned system commissioning using client configuration and commissioning tools.* Troubleshoots and resolves basic HVAC mechanical,...

  • Software Systems Specialist I

    1 week ago

    Arlington, United States University of Texas at Arlington Full time $47,000

    Posting Details Position Information Posting Number S05820P UTSystem Title Software Systems Specialist I Department Computer Science and Engineer ...

  • Software Systems Specialist I

    1 week ago

    Arlington, United States University of Texas at Arlington Full time $47,000

    Posting Details Position Information Posting Number S05820P UTSystem Title Software Systems Specialist I Department Computer Science and Engineer ...

  • Advanced Technical Solutions Specialist

    3 weeks ago

    Arlington, Virginia, United States IMAGINEEER LLC Full time

    Job OverviewWe are seeking an experienced Full Stack Developer to join our team at IMAGINEEER LLC.Key ResponsibilitiesDevelop highly responsive user-facing new features using React.jsBuild reusable components and front-end libraries for future useTranslate business requirements into intuitive user experiencesRequirements and QualificationsBachelor's degree...