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Customer Account Leader I
3 months ago
DUTIES & RESPONSIBILITIES:
Responsibilities include, but are not limited to:
- Managing repairs of multiple units for customer accounts through the shop and quoting customers through phone or email communication in a timely manner.
- Translating technical data from shop reports into quotations.
- Tracking each unit included in a specific client list to meet the advertised turn time.
- Quoting/RFQ items for customers.
- Cultivate and maintain strong relationships with aviation customers, understanding their MRO needs and providing proactive solutions.
- Serve as the main point of contact for customers, addressing inquiries, resolving issues, and ensuring timely and effective communication.
- Maintain recordkeeping for special pricing as it relates to the customer.
- Monitoring each unit included in a specific customer list to meet the advertised turn time.
- Maintain organized workstation.
- Handle proprietary documentation with care and confidentiality.
- Collaborate closely with internal teams, including operations, engineering, and quality assurance, to deliver high-quality MRO services and support.
- Be adaptable to the customers' needs.
- Learn and retain all new service bulletins and AD's that apply to each unit.
- Incorporate a sense of urgency in daily tasks and responsibilities, ensuring timely and efficient completion of objectives.
- Contract review of customer purchase orders.
- Developing organized customer purchase order folders to streamline document management and ensure accessibility of information.
- Other duties as assigned.
- High School diploma/GED equivalent.
- 2-3 years of relevant/technical work experience.
- Basic computer operating skills.
- Strong communication, negotiation, and problem-solving skills.
- Ability to manage multiple customer accounts and deliver results in a dynamic MRO environment.
- Proficiency in CRM software, Microsoft Office Suite, and technical MRO tools (PowerBI).
- Basic math skills.
- Proven capability to prioritize tasks effectively and maintain a structured organizational approach.
- Possess adept teamwork abilities, fostering productive collaboration with colleagues.
- An established history of dependability and punctuality, with a track record of maintaining excellent attendance and reliability.
- Willingness to learn and take on new challenges.
- Foster a positive attitude even in challenging situations.
- Associates degree in related field.
- 3+ years of proven customer service experience.
- The selected applicant will be subject to a background check and drug testing.
At VSE, we don't just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that's why we're committed to providing a workplace that goes beyond just a job-it's a place where you can truly flourish. When you choose VSE, you're choosing a company that prioritizes YOU.
Let us tell you why:
Time Off: Enjoy Paid Time Off to relax and recharge.
Family Support: We offer Paid Maternity Leave and Paid Bonding Leave, along with access to our Employee Assistance Program, ensuring your family's well-being.
Education: Pursue your educational goals with Tuition Reimbursement for Undergrad, Technical, and Graduate Programs.
Financial Security: We offer a 401(k) and Employee Stock Purchase Plan to secure your financial future.
Healthcare: Your health is essential, and we provide Health, Dental, and Vision Care.
Flexible Spending: Take advantage of HSA, FSA, and Dependent Care plans for added flexibility.
Insurance: We've got you covered with Short-Term and Long-Term disability insurance.
Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise?
Join VSE and let's take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY
Other details
- Job Family Sales
- Pay Type Hourly
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