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Front Desk Coordinator

3 months ago

Grand Rapids, United States Bethany Full time
Front Desk Coordinator

Requisition #: req13433

Location: Grand Rapids, MI

Hours: Full-time (40 hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As a Front Desk Coordinator you will be primarily responsible for performing the required administrative and clerical tasks for the service unit. This individual will also play a key role with ensuring the processes are efficient and done smoothly.

This position is expected to function effectively with regular supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES
  • Greet and welcome visitors upon arrival with a positive attitude;
  • Promptly address incoming calls and route them to the appropriate person;
  • Receive and route incoming postal and inter-departmental mail;
  • Maintain a schedule of appointments, and arrange conferences, interviews, and meetings, as requested;
  • Perform administrative tasks, and other document gathering and filing;
  • Run various reports, and draft correspondence and/or transcribe meeting notes, as requested;
  • Maintain an adequate inventory of office supplies, and notify the supervisor when inventory is low;
  • May be required to perform basic bookkeeping and accounting functions, as needed;
  • In some programs, may complete legal work for pregnancy counseling and domestic adoption;
  • Perform Quality Assurance review of files from all programs, as needed;
  • Assist with marketing and fundraising for the branch, as needed;
  • Directly assist the branch director with tasks, as requested;
  • In some programs, may perform notary duties for the branch;
  • Complete other duties as assigned.
QUALIFICATIONS:
  • High School diploma or equivalent required, bachelor's level degree from an accredited college preferred;
  • At least two (2) years of prior experience working in an office setting;
  • Excellent verbal and written communication skills;
  • Must have an ability to provide excellent and compassionate customer service;
  • Ability to work independently and exercise a high level of confidentiality;
  • Must be reliable with time sensitive deadlines and tasks;
  • Working knowledge of office practices, procedures, and basic Accounting;
  • Computer skills sufficient to perform essential functions includingknowledge of Microsoft Office suite.
  • Must be 21 years old with a valid driver'slicense with at least 3 years driving experience in the U.S. to operate avehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR)check and maintain a reliable vehicle with proof of adequate insurance coverage.
  • Pass a criminal history screen, including state and local child protection agency registries;
  • Subscription to and integration of the agency Statement of Faith and Mission Statement.