Enterprise Account Manager, Retail Media

4 weeks ago

Fort Mill, South Carolina, United States Mood Media Full time

Mood Media is the world's leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.

General Summary:

The Account Manager is a part of the Global Account Management team and is a seasoned retention and growth specialist, accountable for client satisfaction and all aspects of the total client relationship and experience with Mood. This role will have specific focus on onboarding, growing, and retaining client Retail Media Networks, working with both the core Audio / Visual elements of the program as well as the monetized aspects of the client partnership. Ideal candidate should have knowledge of growing RMN field and the topics, trends, and strategies therein and an enthusiasm for continual learning, as well as demonstrated experience in the field. A sense of urgency around important Retail Media goals for the company is imperative. The Account Director will be accountable for executing upon the company's strategies and initiatives. He/she will have a vertical or solution-focused portfolio of global, enterprise and/or national size brands and will focus on revenue retention and growth through developing and deepening relationships, developing and conveying value, and ensuring client satisfaction through Mood strategies as well as day-to-day engagement. The role requires vertical trend analysis, strategy development, critical fast-paced thinking, exceptional communication skills and the ability to build/lead and manage internal and external relationships. Approximately 75% of time will be devoted to managing client relationships, cross sell / up sell Mood solutions, program performance activities and marketing strategy and execution. Approximately 25% of time will be devoted to developing and executing client retention tactics and strategies.

Essential Job Functions and Responsibilities:

  • Fully accountable for a set portfolio of accounts associated with Retail Media Networks
  • Build and maintain relationships with our RMN clients that lead to the highest levels of customer satisfaction and retention as well as drive new business opportunities for both the client and Mood
  • Willingness to learn, research, and grow with quickly-evolving Retail Media Network trends and strategies
  • Particular experience in the grocery, home improvement, and general mass merchant sectors
  • Prior experience working with in-house Retail Media Networks is strongly preferred
  • Actively manage the client on a day-to-day basis, keeping them informed, engaged and satisfied
  • Ability and willingness to partner with Senior Director on shared client and organizational goals
  • Understand each client's needs and goals and be able to match those needs to Mood products and services through upgrades, up selling, re-contracting, and additional Mood services
  • Work cross-functionally with the international team for global consistency with accounts (when applicable)
  • Required to oversee and ensure all down-stream responsible parties (i.e. administration, operations, etc.) have all the necessary details to fulfill their obligations for new locations, re-contracts, cancellations, closures, etc.
  • Collaboration with our Mood Owned Company, Vibenomics, team on products and services working cross functionally in a matrixed environment
  • Educate clients on the benefits of Mood products and services and the integrated capabilities of the company through the compelling articulation of our business model and value proposition
  • Strong operational focus and abilities, including knowledge of A/V systems, enterprise networks, and ability to communicate with operational and IT stakeholders within client organizations
  • Collaborate with management to customize account plans for each client, outlining service delivery and revenue growth strategies
  • Maintain and publish a quarterly portfolio health review for management to have clear visibility into the success and risk of the portfolio and accounts therein
  • Detailed and required use of CRM tool to produce portfolio management reporting, pipeline, forecasting and potential churn of clients
  • Responsible for assigned quota attainment for RMR, E&L and Churn KPIs
  • Find and close new revenue opportunities within an existing client base, collaborate with subject matter experts to maximize upsell/ cross sell opportunities with best practice point of view
  • Provide client feedback back into solution development and SME organizations to keep the voice of the client at the center of the development process.
  • Other duties, responsibilities, and special projects as assigned.

Required Travel: Up to 50%

Knowledge/Skills/Abilities

  • 4 year college degree
  • 6+ years of proven account management experience at an enterprise level
  • Significant experience with and knowledge of Retail Media Networks Demonstrated history of consistent client retention and building of existing client base
  • Ideal candidate will have experience as part of in-house RMN
  • High level of professionalism and ability to communicate at all levels of the client organization
  • Willingness to partner with internal stakeholders to meet client objectives
  • Ability to write and execute business plans
  • Ability to solve problems quickly and effectively
  • Ability to utilize creative skills effectively
  • Superior organizational skills
  • Advanced written and verbal communication skills
  • Prefer experience with medium sized and Fortune 500 businesses

For further information about Mood Media, please visit www.moodmedia.com.

Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran

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