Current jobs related to Customer Care Expert - San Francisco - AdaptHealth LLC

  • Customer Experience Expert

    1 week ago

    San Francisco, California, United States Best Buy Full time

    Job SummaryWe are seeking a highly skilled Retail Sales Specialist to join our team at Best Buy. As a key member of our sales floor, you will be responsible for providing exceptional customer service and driving sales growth in our appliances department.Key ResponsibilitiesEngage with customers to understand their needs and preferences, providing expert...

  • Software Development Expert

    1 week ago

    San Francisco, California, United States Care Dynamics, LLC Full time

    About the RoleWe are seeking a highly skilled Software Development Expert to join our team at Care Dynamics, LLC. As a key member of our engineering team, you will be responsible for designing and developing high-scale backend systems that simplify complex construction processes.Key Responsibilities:Design and develop scalable backend systems that integrate...

  • Sales Associate

    3 days ago

    San Francisco, California, United States Crate&Barrel Full time

    About the RoleHudson Grace is a leading purveyor of timeless décor, and we're seeking a Sales Associate to join our team. As a Sales Associate, you'll be at the heart of our customers' experience, providing authentic, warm, and naturally driven service that inspires and makes shopping fun.Key ResponsibilitiesMeet daily sales goals and become an expert on...

  • Sales Associate

    2 weeks ago

    San Francisco, California, United States Crate&Barrel Full time

    About the Role:Hudson Grace, a leading provider of classic home decor, is seeking a skilled Sales Associate to join our team at Crate and Barrel. As a Sales Associate, you will play a crucial role in creating an exceptional customer experience, driving sales, and promoting our brand.Key Responsibilities:Support and uphold store sales and service goals and...

  • Product Expert, Customer Support

    3 months ago

    San Francisco, United States Omni Analytics, Inc. Full time

    About the Role We are looking for a Product Expert to provide exceptional technical support to our customers. As a Product Expert at Omni, you will use your knowledge of data analytics and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer...

  • Product Expert, Customer Support

    3 months ago

    San Francisco, United States Omni Analytics, Inc. Full time

    About the Role We are looking for a Product Expert to provide exceptional technical support to our customers. As a Product Expert at Omni, you will use your knowledge of data analytics and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer...

  • Clinical Specialist, Wound Care Expert

    4 days ago

    San Francisco, California, United States Molnlycke Health Care Full time

    Job Summary:Molnlycke Health Care is seeking a highly skilled Clinical Specialist to join our team. As a Clinical Specialist, you will play a critical role in supporting the sales process with a clinical focus, driving positive changes in healthcare, and enhancing clinical outcomes.Key Responsibilities:Work with Strategic Accounts and Sales teams to create...

  • Part-Time Sales Associate

    6 days ago

    San Francisco, California, United States Parachute Home Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Part-Time Sales Associate to join our team at Parachute Home. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key ResponsibilitiesProvide best-in-class customer care and...

  • AI Engineer

    7 days ago

    San Francisco, California, United States Dataphoenix Full time

    About the RoleWe are seeking a highly skilled AI Engineer to join our team at Dataphoenix as a Model Customization Expert. In this role, you will be responsible for building and training bespoke models for our most innovative and novel solutions, maximizing business impact and innovation for our strategic customers.Key ResponsibilitiesProactively identify...

  • Sales Associate: Customer Experience Expert

    3 days ago

    San Francisco, California, United States Leap Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at ThirdLove store in San Francisco. As a Sales Associate, you will be responsible for creating a positive and memorable experience for customers, driving sales, and supporting the initiatives of our leadership team.Key Responsibilities:Create a welcoming and...

  • Retail Sales Associate

    1 week ago

    San Francisco, California, United States Bonobos Full time

    About BonobosWe are a dynamic and innovative retail company that specializes in providing exceptional customer experiences and delivering high-quality menswear products. Our mission is to make fits and connections that inspire people to be themselves.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team as...

  • Retail Sales Associate

    6 days ago

    San Francisco, California, United States Vuori, Inc Full time

    Job DescriptionVuori, Inc. is a dynamic and innovative athletic apparel company that is redefining the industry. We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team.Key ResponsibilitiesCustomer ExperienceForge lasting relationships with customers by providing exceptional service and product knowledge.Work...

  • Customer Segmentation Expert

    2 weeks ago

    San Francisco, California, United States Cloud Analytics Technologies LLC Full time

    Work Authorization: US Citizen, Green Card, H-1B, GC-EAD, H4-EAD, OPT-EAD, L2-EAD, TN Visa, E-3 VisaPreferred Employment: Corp-To-Corp Contract, 1099/ Contract, Contract-To-HireLocal Candidates Preferred: Non-local candidates must be willing to cover their own interview travel expenses and relocation costs.Important Note: Candidates submitted over the...

  • Feline Care Expert

    3 weeks ago

    San Francisco, California, United States The Comforted Kitty Full time

    Feline Care SpecialistThe Comforted Kitty is seeking self-employed Feline Care Specialists to provide exceptional care for cats in our service area. This position allows you to define your service area, with most clients located within a 10-mile radius of your residence.Are you a customer service enthusiast? Do you desire a flexible and fulfilling...

  • Customer Support Services Expert

    2 weeks ago

    San Jose, California, United States eTrigue Full time

    Customer Support Services Expert at eTrigueWe are seeking a dedicated and skilled Customer Support Services Expert to enhance our client interactions at eTrigue. The successful candidate will demonstrate exceptional customer service abilities, a talent for educating clients, and a solid understanding of lead generation, email marketing, tracking mechanisms,...

  • Customer Support Services Expert

    3 weeks ago

    San Jose, California, United States eTrigue Full time

    Customer Support Services Expert at eTrigueWe are seeking a dedicated and skilled Customer Support Services Expert to enhance our team at eTrigue. The ideal candidate will demonstrate exceptional customer service abilities, possess a talent for educating clients, and have a solid understanding of lead generation, digital communication, tracking mechanisms,...

  • Customer Support Services Expert

    3 weeks ago

    San Jose, California, United States eTrigue Full time

    Customer Support Services Expert at eTrigueWe are seeking a dedicated and skilled Customer Support Services Expert to enhance our team at eTrigue. The successful candidate will demonstrate exceptional customer service abilities, a talent for training, and a solid understanding of lead generation, digital communication, tracking, HTML, search engine...

  • Feline Care Expert

    2 weeks ago

    San Francisco, California, United States The Comforted Kitty Full time

    Feline Care SpecialistThe Comforted Kitty is actively seeking self-employed Feline Care Specialists for our service area. You have the flexibility to choose your service area, with most clients located within a 10-mile radius of your residence.Are you a customer service enthusiast? Do you desire a fulfilling and flexible self-employed pet sitting role? Are...

  • Customer Support Services Expert

    2 weeks ago

    San Jose, California, United States eTrigue Full time

    Customer Support Services Expert at eTrigueWe are seeking a dedicated and skilled Customer Support Services Expert to enhance our operations at eTrigue. The successful candidate will demonstrate a strong commitment to customer satisfaction, possess the ability to educate and guide clients, and have a solid understanding of lead generation, digital...

  • Customer Support Services Expert

    3 weeks ago

    San Jose, California, United States eTrigue Full time

    Customer Support Services Expert at eTrigueWe are seeking a dedicated and skilled Customer Support Services Expert to enhance our team at eTrigue. The successful candidate will demonstrate a strong commitment to customer satisfaction, possess excellent teaching abilities, and have a solid understanding of lead generation, email marketing, tracking systems,...

Customer Care Expert

3 months ago

San Francisco, United States AdaptHealth LLC Full time

AdaptHealth Opportunity - Apply Today

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.

Customer Care Expert

Customer Care Experts are responsible for evaluating the performance of the Intake and Customer Service departments in their interactions with new and existing customers. This position assists in the implementation of corporate and departmental policies, procedures, and service standards in conjunction with management. It models commitment to Adapthealth values, teamwork, and exceptional customer service from a Quality Assurance Control perspective. The Customer Care Expert creates a positive team environment through monitoring and staff training as well as the duties and responsibilities listed below.

Job Duties:

  • Develop and maintain working knowledge of current products and services offered by the company
  • Answer all calls and emails in a timely manner, in adherence to their goals
  • Document all call information according to standard operating procedures
  • Assist with escalated calls/issues and answer customer questions regarding products or services.
  • Assist with the Quality Assurance of the Contact Center i.e., Call evaluations, Phone Etiquette training, Order Processing and customer issue trouble shooting guidelines.
  • Assist with development and implementation of best practices with leaders in the parallel departments to benefit efficiency.
  • Troubleshoot emergency issues/concerns pertaining to patient orders and/or accounts.
  • Assist in troubleshooting or managing problem calls from patients, medical offices, or insurance offices.
  • Receive and follow up on feedback regarding Representative performance and areas of opportunity for improvement for the Representative.
  • Create quality score cards to track quality performance levels.
  • Monitor calls to ensure sales and service scripting is followed.
  • Quality check product knowledge, policies, and procedures
  • Coordinate with management on the calibration of sales and service processes in the call center environment
  • Create quality reports for supervisors and management on individual agents to suggest actions for improvement.
  • Meet with Supervisors on actions plans.
  • Build reporting on call center trends, scoring, and respond to ad hoc reporting requests.
  • Understand and follow all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements.
  • Provide employees with guidance in handling difficult or complex problems, as well as resolving escalated complaints or disputes.
  • Resolve customer service or billing complaints by performing activities, such as exchanging merchandise, refunding money, or adjusting bills.
  • Display a high level of adaptability, flexibility to change, and attention to detail.
  • Instill urgency in others so deadlines, Service Levels, and KPIs are met.
  • Recommend improvements in service and/or procedures.
  • Actively participate in Continuous Quality Improvement
Competency, Skills and Abilities:
  • Excellent customer service skills
  • Analytical and problem-solving skills with attention to detail
  • Decision Making
  • Excellent ability to communicate both verbally and in writing
  • Ability to prioritize and manage multiple tasks
  • Proficient computer skills and knowledge of Microsoft Office
  • Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
  • General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
  • Work well independently and as part of a group
  • Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
Requirements

Minimum Job Qualifications:
  • High School Diploma or equivalent
  • Two (2) years' work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
  • Exact job experience is considered any of the above tasks in a Medicare certified.


AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.