Secretary

2 months ago

Allentown, United States Good Shepherd Rehabilitation Network Full time
  • JOB SUMMARY
    • Enhances location effectiveness by providing information management support, answering and triaging phone calls, scheduling and providing appointments related as necessary.
  • ESSENTIAL FUNCTIONS
    • OFFICE SKILLS
      • Effectively and efficiently schedules, confirms and reschedules patients including working with transportation services, if necessary
      • Greets clients & visitors
      • Answers & triages telephone calls, recording details of messages and assigning priority based on urgency
      • Prepares medical records (paper & electronic)
      • Monitors and maintains office area
      • Maintains statistics as assigned
      • Collect, input, verify and discuss insurance information with clients
      • Register clients, collect signatures and co-pay and enter information into clinical systems
      • Coordinate assignment of therapy orders and referrals
      • Assist with ordering and monitoring supplies, maintain office equipment and process work orders
      • Assures accurate and updated entry of information into clinical systems
      • Obtain and monitor referrals and insurance visit authorization
    • DOCUMENTATION
      • Assembles/requests client records and referral information, retrieves GS client records as needed
      • Prepares all charts for provider visits
      • Assists or generates correspondence as needed
      • Sends out information packets (time of appt, directions, instructions) to new clients
      • Generates and collects/processes fee slips and billing logs for client encounters
      • Accurately copy record when requested
      • Prepare chart(s) for on-site or off-site storage
    • TEAM EFFORT
      • Identifies work unit issues & implements solutions
      • Orients new staff
      • Demonstrates flexibility to help others (provide coverage, adjust work schedule to meet needs)
      • Shares knowledge with others
      • Embraces change and promotes a positive work environment
      • Demonstrates management skills by prioritizing, organizing and completing job responsibilities.
    • PROTECTS CUSTOMER AND ORGANIZATION INFORMATION
      • By keeping information confidential, following Good Shepherd's policy and procedures for release of information, maintaining secure medical records and maintaining security for the contents of the business office.
  • QUALIFICATIONS:
    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • Education
        • Combined education and experience equivalent to a post-high school secretarial program
      • Work Experience
        • 1-2 years of experience in a clerical / administrative support position required
        • Knowledgeable in computer skills including Microsoft office suite of products required
      • Licenses / Certifications
        • N/A

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