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Field Service Launch Technician IV
1 month ago
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus. Responsibilities Support set up, training, and Launch at upcoming Service Centers Provide support to the field to support the Service organization Support, Train, Coach, and Mentor other technicians as assigned Able to work independently performing mobile repairs Perform diagnosis, repairs, installations, and inspections on vehicles Diagnose and repair moderate to complex electrical and mechanical vehicle issues Support campaigns and containment initiatives Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment Maintain high quality work and efficiency while working with little supervision Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment Follow Rivian repair procedures with efficiency without compromising quality and safety Qualifications Automotive Technology/Technician Degree or equivalent experience 5 or more years of automotive experience 3 or more years of EV experience Experience using a variety of test tools including a PICO-scope, PCAN, Kvaser Memorator, & breakout box Experience in bumper-to-bumper diagnosis and repair Hybrid repair background a plus OEM Certified Master Technician is a plus OEM Specific Technician Training is a plus Strong Mechanical and Electrical diagnostics experience, including high voltage systems Strong written and communications skills Strong organizational skills with attention to detail Has had experience mentoring and coaching other technicians Ability to drive non-commercial truck and trailer Ability to travel as needed, up to 80% or extended assignments Must possess a valid driver's license, and have a clean driving record Experience working in start-up environments preferred No dr
