Patient Service Representative Scheduler- UW Health/Prevea Pediatric Cardio- Allouez
4 weeks ago
UW Health Green Bay Specialty Clinic is working in coordination with Prevea Health to ensure that patients and families continue to have access to local specialty care.
PSR Scheduler
Come work where we specialize in you We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.
Job Summary
Providing exceptional care for our patients as well as recognizing the value of your co-workers is the expectation of all members of the Prevea Clinic organization. All members are expected to focus on the patient's needs; relate to all in a friendly, accepting manner; communicate in a positive and professional way to patients and co workers; use time effectively and efficiently; and demonstrate an overall high level of performance. Schedule all Prevea patient mammograms and appropriately screen as outlined in the scheduling protocols. Answer telephones in a timely and professional manner. Take accurate and appropriate messages. Welcome patients and inform them of the medical services that we are able to provide other than those they have requested. To discuss insurance coverage, including usual and customary charges, Medicare, and Medical Assistance availability if necessary.
What you will do
* Answer any questions that a patient may have and when unsure, direct the patient to the appropriate area.
* Welcome patients to the Clinic, as well as provide a positive first impression of the Department.
* Schedule and cancel patient appointments, mammograms, and diagnostic procedures.
* Answer the telephone; take messages, page physicians, etc.
* Enter patient insurance coverage information for patients.
* Inform patients of the variety of services that are offered by the Clinic and the expectations of the Clinic from our patients.
* Willingness to learn all aspects of the department.
* Help with any job related items that may arise.
* Works collaboratively with the mammogram department and breast Health Coordinator.
* Works closely with breast surgeon(s) staff in scheduling appointments.
* Some Cash handling and the collection of any payments is required in accordance with Prevea Policies and Procedures.
Education Qualifications
* Medical terminology helpful. Preferred
* Will be expected to learn two (Prevea and St. Mary's Hospital) scheduling systems. Required
Experience Qualifications
* Prior receptionist experience or job related experience. Required
Skills and Abilities
* Ability to work with patients of all ages in a courteous and professional manner.
* Must be empathetic, yet responsive to patients' needs.
* Ability to ask for payments required in a tactful manner.
* Good organizational skill and the ability to work independently.
* Ability to handle difficult situations, while maintaining a professional demeanor.
* Flexible with personal schedule to meet the needs of the department.
* Willing to accept change in a positive way in order to see the department strive forward.
* Knowledge of computer system with emphasis on scheduling, registration and insurance screens.
* Knowledge of Medicare, Medical Assistance, third party payers, and other programs associated with Prevea.
Physical Demands
* Sit - Constantly
* Stand - Rarely
* Walk - Rarely
* Drive - Rarely
* Climb (Stairs/Ladders) - Rarely
* Bend (Neck) - Frequently
* Gross Manipulation (Hands/Arms) - Rarely
* Squat - Rarely
* Twist/Turn (Neck) - Occasionally
* Lift/Carry 0-10 lbs. - Rarely
* Lift/Carry 11-25 lbs. - Rarely
* Lift/Carry 26-35 lbs. - Rarely
* Push/Pull up to 10 lbs. - Rarely
* Push/Pull 11-25 lbs. - Rarely
* Push/Pull 26-35 lbs. - Rarely
* Reach (Above shoulder level) - Rarely
* Reach (Below shoulder level) - Constantly
* Simple Grasping (Hands/Arms) - Constantly
* Fine Manipulation (Hands/Arms) - Constantly
* Gross Manipulation (Hands/Arms) - Constantly
Working Conditions
* Noise - Occasionally
Hearing Requirements
* Hears Whispers < 3 feet - Constantly
* Hears Whispers 3-8 feet - Constantly
Vision Requirements
* Color Discrimination - Constantly
* Near Vision (Correctable to Jaeger 2 or 20/30 binocular) - Constantly
* Distance Vision (Correctable to Snellen chart 20/30 binocular) - Constantly
Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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