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Lead Case Manager
2 months ago
[**POSITION SUMMARY: Responsible for the completion of functional assessments, coordinating appropriate community-based services for functionally impaired older persons, and assisting in the ongoing evaluation, development, and sustainability of quality improvement processes to ensure the highest of quality standards. [ ESSENTIAL JOB FUNCTIONS: **]{times="" new="" roman",="" serif"=""} ]{times="" new="" roman",="" serif"=""} Responsible for knowledge of all formal and informal community resources. Utilizes client centered principles to facilitate coordination of services which supports client self-sufficiency and focuses on continuum of care. Conducts telephone calls/client home visits as required to assess client safety/needs and to ensure services are adequately being provided and address client needs. Maintains a caseload averaging 25 - 30 clients at minimum. The position may require the caseload to exceed this amount at any given time. Ensures all assessments, care plans, narratives, and referrals are completed timely and meet required quality standards. Ensures client case records are continually updated and meet quality standards. Completes ongoing training requirements as directed. Works with the clients and/or their caregiver to develop an informal support network (relatives, volunteers, friends, etc.) as needed. Utilizes data and other sources of information to make recommendations for process improvements. Performs regular observations and monitoring functions as directed to ensure overall programmatic compliance. Monitors the budget for specialized medical equipment and supplies with direction from the supervisor/program manager to ensure we are meeting budgetary goals. Communicates with medical supply vendor to submit client orders for specialized medical equipment and supplies, and maintains client invoices. Performs calldowns to clients during an emergency/disaster. Assists in the development of an annual training plan and provides ongoing in-service training to staff as needed. Assists in the development, implementation, and sustainability of Best Practice standards. Serves as a support to Director/Service Area Managers on all matters related to training and quality assurance/improvement to include but not limited to eCIRTS cleanup and outcome measures reports. Attends and actively participates in training programs, staff meeting
