IT Technical Support Specialist(Experienced)

2 months ago

Pendleton, United States Michelin Full time

IT Technical Support Specialist(Experienced)

Michelin is hiring

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Located in Anderson, SC, our plant is the largest rubber manufacturing facility in the world. With over 800 employees, we produce rubber, metallic, and textile tissues for all types of tires. Our campus offers amenities like a cafeteria, gym, credit union, and health center. Join us and be part of a team that encourages personal and professional growth, values teamwork, and is committed to our customers.

Key Responsibilities

  • Ensure service levels and user happiness meet expectations by maintaining the availability of applications, equipment, and services.
  • Manage the performance and compliance of IT equipment to ensure flawless operations.
  • Diagnose and resolve technical issues promptly and efficiently, ensuring minimal disruption to operations.
  • Implement IT support strategies effectively, optimizing resource usage and cost efficiency.
  • Maintain and update technical and operational documentation, including equipment lists, software inventories, source files, backups, and training materials.
  • Develop and implement maintenance plans for IT equipment to ensure longevity and reliability.
  • Coordinate IT procurement processes, ensuring the selection of approved and high-quality equipment.
  • Coordinate systems for all IT virtual machines (VMs) and site clusters.
  • Manage Site Layer 1 IT Telephony infrastructure and network access layer.
  • Supervise site audiovisual (AV) management and support new AV equipment requests.
  • Lead IT projects from inception to completion, ensuring successful implementation.
  • Provide offsite IT support, including AV and other technical assistance.
  • Serve as the first point of contact for selecting approved IT equipment for purchase requests.
  • Manage printers and maintenance PCs, handle new uninterruptible power supply (UPS) needs for process equipment, and modify firewall rules and BT switches for the factory LAN.
Key Qualifications
  • Proven experience in IT technical support or a related role.
  • Strong diagnostic and problem-solving skills.
  • Ability to manage multiple tasks and projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Experience with system administration, IT telephony, and network management.
  • Knowledge of AV management and support.
  • Familiarity with IT procurement processes and equipment selection.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a collaborative team.
  • Consistent focus on maintaining high standards of performance and user happiness.
Why Join Us?
  • Be part of an ambitious and driven team that values collaboration and innovation.
  • Work in a brand new facility with access to a range of amenities.
  • Enjoy opportunities for career growth and professional development.
  • Contribute to a company that is committed to excellence and delivering world-class products.


How to Apply

Submit your resume and cover letter through the application portal on our website. Please ensure your application highlights your relevant experience and key achievements. We look forward to welcoming you to the Michelin family

#LI-EO2

Inspire Motion for Life: Apply Today

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries-from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we've been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.

This position is not available for immigration sponsorship.

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