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Business Analyst-Change Management
1 month ago
Location: Chicago, IL or Remote
Duration: 6 months CTH
Job description
The Business Analyst (Agency Initiatives) role will lead the coordination and execution of the Agent Connect Change Management plan for Combined US Agency, which consists of captive and independent agents selling Voluntary Benefits (Supplemental Accident & Health). Working with both internal and external audiences, they will own the successful completion of Agent Connect change management tasks and maintain the already crafted plan for 2023 / 2024. Agent Connect is a new policy administration platform and portal that is currently being tested and deployed.
Key Activities
Own the execution and successful execution and completion of the Agent Connect change management plan for both internal and external audiences
Manage the Agent Connect change management plan, adding tasks and strategies where needed
Creation, execution and report out of audience surveys
Coordinate and facilitate virtual Agent Connect overview presentations with key audiences or change agents
Working with Sales Communications, develop change management communications and connect with their plan
Stay current on industry trends and with similar programs across industries to identify change management best practices and ways to drive continual understanding and adoption of Agent Connect
Track change management plan budget and performance metrics, as required
Work directly with functional area managers/leadership to resolve issues that impact completion of change management plan objectives: determine when to escalate issues to appropriate levels of management
Requires strong verbal and written communication skills to communicate effectively with key stakeholders, including both internal senior management and external business partners
Skills and Qualifications
Group/Worksite Sales experience a bonus
Excellent project management and organization skills; PMP (or equivalent) certification desirable
Strong analytic and data decisioning skills
Proven ability to get things done in a fast-paced, rapidly changing environment
Strong communication and interpersonal skills
3+ years+ change management/project management experience
3+ years relationship/partnership management experience
Bilingual - Spanish/English is a bonus (reading, writing, and speaking)
Experience
Bachelor's degree, preferably in marketing, business administration, program management, or related field.
Excellent written and verbal communication skills
Knowledge of program management
3-5 years experience supporting and/or leading mid to large scale projects.
