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Sr. Customer Marketing Manager

2 months ago

Lehi, United States Pattern Full time
Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub - with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands - including Bosch, Nestlé, Stance, TUMI, and Panasonic - rely on the company's e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. Last valued at over $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces®.

We are looking for a Sr. Customer Marketing Manager to define our customer marketing strategy and execute their vision in promotions and communication across our brand partner base. This person will work closely with cross-functional stakeholders across our Brand Management and Ad Strategy teams. The ideal person is partner-obsessed and always thinks about creating and optimizing the ideal brand partner experience. This is a full-time role in the Corporate Marketing organization, reporting to the Head of Product Marketing in our Lehi, UT office.

Frequently Asked Questions

What is a day in the life of a Principal Product Marketing Manager?
  • Own and lead Pattern's customer marketing strategy. Drive the creation and execution of strategy and tactics in partnership with product management, sales leadership, demand generation and other marketing teams.
  • Synthesizing market, competitive, analyst and customer insights to help guide product strategy and development, messaging and sales motion that show how Pattern's people, tech and partners uniquely solve pain points across the ecommerce equation.
  • Collaborate with Brand Management and Ad Strategy teams to define capabilities and how our offerings drive benefits and results for our brands.
  • Establish deeply collaborative cross-functional partnerships with leaders and colleagues across Product, Brand Management, Ad Strategy and Marketing to enable the team and drive a consistent customer experience.
  • Collaborate with content to create engaging and differentiated top of funnel, middle of funnel and bottom of funnel content, such as blog posts, eBooks, whitepapers, webinars, demo videos and more.
What will I need to thrive in this role?
  • Bachelor's degree and 7+ years of directly-relevant work experience.
  • Strong written and verbal communication and story-telling skills utilized with both customers and internal stakeholders.
  • A knack for navigating ambiguity and complex business models.
  • You're a builder and enjoy creating strategy, programs and processes from scratch.
  • You use data as much as possible to inform your decisions and when it's not available you brainstorm how you can collect data in the future to support insight generation.
  • You are a master at prioritization and know when to say yes to game changing ideas versus pushing back in a respectable manner.
  • You roll up your sleeves to get the job done.
  • Ecommerce experience is preferred, but not required
What does high performance look like?
  • You are seen and trusted as a marketing expert at Pattern, owning and executing your vision and strategy while soliciting feedback from your stakeholders to optimize your plans.
  • You are crystal clear in communicating your vision and plans, everyone knows and agrees with your prioritization and are excited about your deliverables.
  • You are a change agent and execute consistently in order to fuel growth across the business.
  • You are an inherent collaborator and can develop relationships with cross-functional teams with ease and build trust quickly to foster teamwork.
  • You are a master at balancing strategy creation while also delivering results.
  • You love getting into product details and can translate technical specifications into value propositions that resonate with customers.
What is my potential for career growth?

You will own the customer marketing strategy. You will be building from the ground up and will need to determine what to prioritize and communicate your priorities across the organization. Success in this role can lead to expanded scoped projects, owning tier 1 product launches and/or rotations in other cross functional organizations including product, sales, marketing, brand management or advertising.

What is the team like?

Customer marketing is part of the Product Marketing team which sits within the Corporate Marketing organization and consists of seasoned marketers across all major marketing functions. You will interface with Brand Management, Advertising, Product, and Marketing on a daily basis. In the office you will sit next to the Marketing organization which includes Growth Marketing, Communications, Content Marketing, and Events. The team follows a hybrid work schedule with Monday, Wednesday and Thursday in the office and Tuesday and Friday from home.

Sounds great What's the company culture?

We are looking for individuals who are:
  • Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.
  • Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
  • Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
  • Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
What is the hiring process?
  • An initial phone interview with Pattern's talent acquisition team
  • A skills-focused video interview with the hiring manager
  • A performance and culture-focused video interview with the hiring manager
  • An onsite interview and presentation with a panel of department leaders and the CMO
  • Reference checks
  • Executive review
How can I stand out as an applicant?
  • Experience creating a customer marketing communication and promotion strategy.
  • Highlight experience where you pitched new ideas that were approved and adopted by leadership.
  • Ability to think outside the box and not necessarily repeat what's been done before.
  • Showcase a proven track record in building product marketing strategies from the ground up in complex business models.
  • Demonstrate communication and collaboration skills and adaptability in dynamic environments.
  • Emphasize contributions to improving and optimizing the customer experience.
  • Illustrate your expertise in translating technical details into value propositions and messaging.
  • Understand Patterns mission, values, and culture and demonstrate how you embody these into your work.
Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the eCommerce accelerator industry We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We also believe in having fun and balancing our lives, so we offer awesome benefits that include
  • Unlimited PTO
  • Paid Holidays
  • Onsite Fitness Center
  • Company Paid Life Insurance
  • Casual Dress Code
  • Competitive Pay
  • Health, Vision, and Dental Insurance
  • 401(k)


Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.