![Marriott International Inc](https://media.trabajo.org/img/noimg.jpg)
Front Desk Manager
1 month ago
Job Category Rooms & Guest Services Operations
Location New York Marriott Marquis, 1535 Broadway, New York, New York, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Understands employee positions well enough to perform duties in employees' absence.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Supports daily Front Desk shift operations.
Supporting Progress Toward Guest Services and Front Desk Goals
• Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Strives to improve service performance.
• Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supports same day selling procedures to maximize room revenue and property occupancy.
• Understands the impact of Front Desk operations on the overall property financial goals and objectives.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.
Supporting Projects and Policies
• Supports implementation of customer recognition/service programs, communicating and ensuring the process.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Ensures employees have the proper supplies and uniforms.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
Supporting Handling of Human Resource Activities
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program.
• Supports training when appropriate.
• Participates in the employee performance appraisal process.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
• Complies with loss prevention policies and procedures.
The hourly pay range for this position is $34.62 to $44.23. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.We have other current jobs related to this field that you can find below
-
Front Desk Manager
1 month ago
New York, United States sulekha.co.uk Full timeFront Desk Manager Jobs in New York, NY *Work Experience***3 - 20 Years** *Job Role* 3 hrs ago Job description: Up scale Beach area Hotel Comfort Inn & Suites Scarborough ME looking for experienced front desk person. Accommodation can be provided. You must ... ... **managed** experience. Officially launched in 2014 and headquartered in San Francisco, Sonder...
-
Front Desk Manager
2 months ago
New York, New York, United States Doubletree Newark Penn Station Full timeDoubletree by Hilton Newark Penn Station is seeking a Front Desk Manager. This is an advanced professional and administrative position responsible for the successful operation of the front desk and guest relations functions while maintaining quality standards, profitability and customer satisfaction. Attached to Newark Penn Station, The Doubletree by Hilton...
-
Front Desk Manager
2 days ago
New York, United States NY HOTEL MANAGEMENT Full time $42,000Job DescriptionJob DescriptionJob descriptionJob DescriptionAssist in managing the day to day activities of hotel operations to ensure guest satisfaction and maximize hotel profitability. Serve as the Manager on Duty. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.Responsibilities and...
-
Front Desk Manager
3 days ago
New York, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing...
-
Front Desk Manager
1 day ago
New York, United States NY HOTEL MANAGEMENT Full time $42,000Job DescriptionJob DescriptionJob descriptionJob DescriptionAssist in managing the day to day activities of hotel operations to ensure guest satisfaction and maximize hotel profitability. Serve as the Manager on Duty. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.Responsibilities and...
-
Front Desk Manager
3 weeks ago
New York, United States The Pierre New York, a Taj Hotel Full timeJob DescriptionJob DescriptionPOSITION OVERVIEW: The front desk manager is responsible for the management of all aspects of the front office in accordance with Taj standards. Directs, implements, and maintains a Forbes Five Star service, management, and leadership philosophy, which serves as a guide to respective staff. KEY RESPONSIBILITIES Maintain complete...
-
Assistant Front Desk Manager
4 weeks ago
New York, United States David Zwirner Full timeAt David Zwirner, we look to be an industry leader in our field, with our artists at the center of what we do. Our global exhibition program expands beyond our locations in New York, London, Los Angeles, Hong Kong, and Paris, representing seventy artists and estates. Home to innovative, singular, and pioneering exhibitions across a variety of media and...
-
Assistant Front Desk Manager
4 weeks ago
New York, United States David Zwirner Full timeAt David Zwirner, we look to be an industry leader in our field, with our artists at the center of what we do. Our global exhibition program expands beyond our locations in New York, London, Los Angeles, Hong Kong, and Paris, representing seventy artists and estates. Home to innovative, singular, and pioneering exhibitions across a variety of media and...
-
Assistant Front Desk Manager
4 weeks ago
New York, United States David Zwirner Gallery Full timeJob DescriptionJob DescriptionAt David Zwirner, we look to be an industry leader in our field, with our artists at the center of what we do. Our global exhibition program expands beyond our locations in New York, London, Los Angeles, Hong Kong, and Paris, representing seventy artists and estates. Home to innovative, singular, and pioneering exhibitions...
-
Assistant Front Desk Manager
7 days ago
New York, United States David Zwirner Gallery Full timeJob DescriptionJob DescriptionAt David Zwirner, we look to be an industry leader in our field, with our artists at the center of what we do. Our global exhibition program expands beyond our locations in New York, London, Los Angeles, Hong Kong, and Paris, representing seventy artists and estates. Home to innovative, singular, and pioneering exhibitions...
-
Assistant Front Desk Manager
3 days ago
New York, United States David Zwirner Full timeAt David Zwirner, we look to be an industry leader in our field, with our artists at the center of what we do. Our global exhibition program expands beyond our locations in New York, London, Los Angeles, Hong Kong, and Paris, representing seventy artists and estates. Home to innovative, singular, and pioneering exhibitions across a variety of media and...
-
Front Desk Coordinator
3 weeks ago
New York, United States Atrium Staffing Full timeAbout Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client is a well-known creative marketing agency. They are building out...
-
Front Desk
2 months ago
New York, United States Completebody Development INC Full timeJob DescriptionJob DescriptionBenefits:CommisionEmployee discountsBenefits/PerksCareers Advancement OpportunitiesFlexible SchedulingCompetitive CompensationJob SummaryWe are seeking a friendly and organized Front Desk Associate to join our team! As the Front Desk Associate, you will be the first point of contact for our customers. You will greet customers as...
-
Front Desk Supervisor
3 months ago
New York, United States The Greenwich Hotel Full timeFront Desk Supervisor for Luxury Hotel Job description - Our ideal Front Desk Supervisor will integrate seamlessly into our dynamic Front Desk Concierge team. This individual must be a proven leader with the ability to graciously solve problems, remain cool in challenging situations and provide a balanced, consistent voice of reason. The Front Desk...
-
Front Desk Supervisor
3 months ago
New York, United States The Greenwich Hotel Full timeJob DescriptionJob DescriptionFront Desk Supervisor for Luxury HotelJob description – Our ideal Front Desk Supervisor will integrate seamlessly into our dynamic Front Desk Concierge team. This individual must be a proven leader with the ability to graciously solve problems, remain cool in challenging situations and provide a balanced, consistent voice of...
-
Hotel Front Desk Manager
2 weeks ago
New York, United States Solomon Page Full timeWe are seeking an experienced and dynamic Temporary Front Desk Manager to oversee front office operations at our luxury hotel in New York City--UES. The ideal candidate will uphold our Forbes Five Star service standards and ensure a seamless guest experience.Pay Rate: $28-29Responsibilities:Maintain complete knowledge of hotel features, services, room types,...
-
Hotel Front Desk Manager
2 weeks ago
New York, United States Solomon Page Full timeWe are seeking an experienced and dynamic Temporary Front Desk Manager to oversee front office operations at our luxury hotel in New York City--UES. The ideal candidate will uphold our Forbes Five Star service standards and ensure a seamless guest experience.Pay Rate: $28-29Responsibilities:Maintain complete knowledge of hotel features, services, room types,...
-
Front Desk
4 months ago
New York, United States COMPASSIONATE MEDICAL CARE PLLC Full timeJob DescriptionJob DescriptionThe person at the front desk is our first point of contact at the office with our patients. The duties of the front desk are to greet patients, answer phones, set up appointments for the patients, work on referrals, and make sure that our patients get a great first impression of the office.We are also looking for someone who...
-
TEMP: Front Desk Manager
3 weeks ago
New York, United States The Pierre New York, a Taj Hotel Full timeJob DescriptionJob DescriptionPOSITION OVERVIEW: The front desk manager is responsible for the management of all aspects of the front office in accordance with Taj standards. Directs, implements, and maintains a Forbes Five Star service, management, and leadership philosophy, which serves as a guide to respective staff. KEY RESPONSIBILITIES Maintain complete...
-
Front Desk Agent
3 months ago
New York, United States sulekha.co.uk Full timeFront Desk Agent Jobs in Brooklyn, NY *Work Experience***0 - 3 Years** *Job Role**Work Experience***0 - 3 Years** *Job Role**Work Experience***0 - 3 Years** *Job Role**Work Experience***0 - 3 Years** *Job Role**Work Experience***0 - 3 Years** *Job Role**Work Experience***0 - 3 Years** *Job Role**Work Experience***0 - 3 Years** *Job Role**Work Experience***0...