Hotel Front Desk Manager

1 month ago

New York, United States Solomon Page Full time

We are seeking an experienced and dynamic Temporary Front Desk Manager to oversee front office operations at our luxury hotel in New York City--UES. The ideal candidate will uphold our Forbes Five Star service standards and ensure a seamless guest experience.


  • Pay Rate: $28-29


Responsibilities:


  • Maintain complete knowledge of hotel features, services, room types, rates, special packages, promotions, daily house count, expected arrivals/departures, and room availability.
  • Review daily arrivals to ensure proper handling of VIPs, Return Guests, and groups, and personally escort VIPs and Return Guests to their rooms.
  • Handle guest complaints and ensure guest satisfaction according to hotel standards.
  • Supervise Front Desk agents, ensuring smooth operations and adherence to SOPs and company Standards.
  • Conduct daily briefings with Front Desk agents to ensure consistent communication and standards.
  • Monitor and manage staff performance, providing coaching and disciplinary action as needed.
  • Generate and analyze weekly sales and performance reports to facilitate data-driven decision-making
  • Provide comprehensive training for Front Desk agents, emphasizing adherence to company Standards.
  • Conduct regular performance reviews and ongoing training sessions to enhance staff skills and service quality
  • Communicate effectively with the Executive Team and Heads of Department to review business status and ensure seamless operation handover.
  • Collaborate with other departments to ensure optimal guest satisfaction and operational efficiency
  • Manage budgeting, inventory, labor costs, and scheduling to optimize operational efficiency and cost management.
  • Liaise closely with accounting for any finance-related issues.
  • Foster a positive working environment, promoting teamwork and high morale among staff.
  • Ensure that important information is shared daily with the entire team and managers.


Required Qualifications:


  • Minimum of 3 years of front desk management experience.
  • Experience in the luxury hotel market is preferred.
  • Degree in Hospitality Management is a plus.
  • Prior experience in a union environment is highly preferred.
  • Strong leadership and customer service skills are essential.
  • Demonstrated ability to support a diverse team, focusing on achieving excellence and exceptional customer service.
  • Creative and effective leader with a high degree of professionalism, energy, and determination.
  • Ability to work in a fast-paced environment; must be flexible to work all shifts, including overnights.
  • Excellent communication skills, both written and oral.
  • Results-oriented with the ability to adapt to challenges and work under pressure.
  • Commitment to maintaining a safe work environment for all team members.
  • While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period.
  • Lift and/or move and/or push up to 50 pounds without assistance.


If you meet the required qualifications and are interested in this role, please apply today.


The Solomon Page Distinction


Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.


About Solomon Page


Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.


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