System Director of Revenue Cycle

4 weeks ago

Grand Rapids, United States Mary Free Bed Rehabilitation Hospital Full time
Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:
  • Diversity, Equity, and Inclusion. OurCommitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.
  • Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
  • Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
  • Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
  • Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
  • A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
Summary

Mary Free Bed Rehabilitation Hospital is seeking a strategic and dynamic System Director of Revenue Cycle to lead our patient access and revenue cycle management functions. The System Director of Revenue Cycle will be instrumental in optimizing patient access processes and ensuring efficient and effective revenue cycle operations to support our mission for our growing system. Responsible for management of the revenue cycle for the Hospital, and Physician Practice services lines. Ensures compliance with all local, state, and federal regulations related to healthcare access, coding and billing practices. Directs and oversees development of teams, tools, methods, and analytics to drive revenue, profitability, and a modern and optimized patient experience.

Essential Job Responsibilities:
Strategic Leadership: Develop and implement strategic initiatives to optimize patient access processes and revenue cycle operations. Collaborate with senior leadership to align goals with organizational objectives across system sites. Plays a lead role in managing the relationships with third-party payors to negotiate contracts, reimbursement rates, value-based strategies and denial reviews.

Patient Access Management: Oversee patient registration, scheduling, insurance verification, and authorization processes. Implement best practices to enhance patient satisfaction and streamline access to care across the system.

Revenue Cycle Oversight: Lead revenue cycle functions including billing, coding, collections, and revenue integrity. Ensure timely and accurate billing, maximize reimbursement, and minimize denials. Manages charity care policies, financial assistance team and compliance to charity requirements.

Team Development: Provide leadership and mentorship to the patient access and revenue cycle teams. Foster a culture of collaboration, accountability, and continuous improvement. Develop a patient/people centered culture focused on service and experience.

Financial Analysis and Reporting: Develop and monitor key performance indicators (KPIs) related to patient access and revenue cycle operations across the system. Analyze financial data, identify trends, and implement strategies to optimize revenue capture.

Compliance and Regulatory Management: Ensure compliance with regulatory requirements, payer guidelines, and healthcare industry standards. Stay current with regulatory changes and implement necessary updates to policies and procedures. Serves a member of the Hospital's Compliance Committee.

Technology Integration: Evaluate and implement technology solutions to enhance and automate patient access and revenue cycle efficiency. Collaborate with IT and operational teams to ensure seamless integration of systems and processes.

Essential Job Qualifications:
- Bachelor's degree in Healthcare Administration, Business Administration, Finance, or related field required; Master's degree preferred.
- Minimum of 7 years of progressive leadership experience in within a hospital or healthcare setting or comparable experience in an equally complex industry in a customer facing leadership position(s).
- Strong knowledge of healthcare billing, coding, reimbursement methodologies, and regulatory compliance or willingness to learn.
- Demonstrated experience in strategic planning, lean process management/improvement, and operational efficiency.
- Excellent leadership and team-building skills with a track record of developing high-performing teams.
- Proficiency in financial analysis, budget management, and KPI monitoring.
- Experience with complex information systems (EHR, scheduling systems, etc.)

Attributes:
- Strategic thinker with the ability to adopt leading practices from across industries to generate operational enhancements.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Commitment to excellence, integrity, and patient-centered care.

Physical Requirements for Essential Job Qualification

Levels:
  • None (No specific requirements)
  • Occasionally (Less than 1/3)
  • Frequently (1/3 to 2/3)
  • Majority (More than 2/3)


Remain in a stationary position: Frequently

Traverse or move around work location: Frequently

Use keyboard: Majority

Operate or use department specific equipment: None

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: None

Receive and communicate information and ideas for understanding: Frequently

Transport, position, and/or exert force:

Up to 10 pounds: Occasionally

Up to 25 pounds: none

Up to 50 pounds: none

Up to 75 pounds: none

More than 100 pounds: none

Other weight: Up to___ pounds _____

Other: _____

The above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.

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