Help Desk Field Technician

1 month ago

Dearborn, United States Edw. C. Levy Full time

The Levy Group of Companies is seeking a Help Desk Field Technician for our Corporate Headquarters location in Dearborn, MI. The Help Desk Field Technician works in conjunction with technical and non-technical personnel to provide corporate-wide, 2nd level support and maintenance of end-user hardware and software. As well as providing a high degree of customer service and professionalism within a team environment through problem assessment, identification, and resolution. They also provide backup coverage for Consolidated Service Desk Phone Technicians as needed and perform the duties and responsibilities of the Consolidated Service Desk Phone Technicians.

Benefits

  • Competitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer Contribution, Long- and Short-term Disability
  • Tuition Reimbursement for qualified skilled trade programs
  • Student Loan Repayment Program
  • Employee Referral Program
Responsibilities

The Help Desk Field Technician:
  • Oversees the daily performance of the computer systems
  • Answers user inquiries regarding software or hardware operation to resolve problems
  • Configure and deploy hardware and software for employees.
  • Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Provides limited user training.
  • Explains simple and complex procedures or topics (verbally or in writing) to non-technical personnel
  • Maintains clear and concise details of work performed on a daily basis in the Helpdesk software
  • Maintains consistent communication with customers and stakeholders.
  • Provides on-going, up-to-date project status to supervisor/manager
  • Other duties as directed by supervisor
Skills

The ideal candidate will have:
  • 1 to 2 years previous experience in computer operations, system administration, customer service, call center, or another related areas.
  • Must have a solid understanding of installing and configuring various software packages (in-house and third party packages) - in particular, the Microsoft Office suites, Windows, iOS etc.
  • Must have a solid understanding of installing and configuring hardware (memory, hard drives, motherboards, printers etc.)
  • Must be familiar with configuring network clients and protocols and local and networked printers
  • Must have a solid understanding of the installation, commands, configurations and utilities of Windows 10 & Windows 11
  • Ability to work independently
  • Possesses strong inter-personal, communication and phone skills to communicate effectively with all levels
  • A self-starter with good organizational and time management skills
  • Must be willing and able to travel and work in a construction environment
  • Must be willing and able to work overtime and weekends as needed
  • Ability to lift up to 50 pounds
  • Familiar with Microsoft Intune MDM
  • Familiar with troubleshooting iOS devices
  • Familiar with CLI/PowerShell
  • Familiar with Remote Desktop Protocol or similar remote access software and its configuration
  • Familiar with network administration (mapping network drives, working with print queues, creation/modification of user accounts/profiles, IPX/SPX, TCP/IP, etc.)
  • Familiar with Citrix and/or Terminal Service client software and its configuration
  • Familiar with the Oracle Suite of applications and its configuration
  • Familiar with Command Alkon scale software and its configuration
  • Familiar with Bid2Win bidding software and its configuration
  • Familiar with Libra E.I.S. client and it's configuration
  • Familiar with GotoAssist Service Desk application administration and its configuration
  • Familiar with Windows deployment tools
  • A+ certification


To Apply

Please submit a resume. Military Members are welcome and Veterans are encouraged to apply

Who is Edw. C. Levy Group of Companies?

We are a unique, 100-year-old family-owned company that transforms our recycled products into construction materials, lightweight aggregates, asphalt, cement, concrete, agricultural products, and more. We provide steel mill services, flame cutting and treatment, road building, logistics, laboratory testing, and a variety of other solutions for our customers.

The Levy Group of Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Levy Group of Companies makes hiring decisions based solely on qualifications, merit, and business needs at the time.

  • Help Desk Field Technician

    1 month ago

    Dearborn, Michigan, United States Edw. C. Levy Full time

    Job Title: Help Desk Field TechnicianWe are seeking a highly skilled and experienced Help Desk Field Technician to join our team at Edw. C. Levy Group of Companies. As a Help Desk Field Technician, you will be responsible for providing technical support and maintenance of end-user hardware and software, as well as providing a high degree of customer service...

  • Help Desk Field Technician

    2 weeks ago

    Dearborn, Michigan, United States Edw. C. Levy Full time

    Job Summary:The Edw. C. Levy Group of Companies is seeking a skilled Help Desk Field Technician to join our team. As a Help Desk Field Technician, you will be responsible for providing corporate-wide, 2nd level support and maintenance of end-user hardware and software. You will work in conjunction with technical and non-technical personnel to resolve...

  • Help Desk Technician

    2 weeks ago

    Dearborn, United States StaffBright Full time

    StaffBright is currently looking for a Help Desk Technician located in the Metro Detroit, MI area. This individual would provide escalated support for customers and ensure issue resolution in a fast-paced environment. This role requires strong problem-solving skills and attention to detail. This role is a Hybrid Role with two days remote and 3 days in the...

  • IT Support Services Technician

    1 week ago

    Dearborn, Michigan, United States Percepta Full time

    Job SummaryWe are seeking a skilled IT Support Services Technician to join our team at Percepta. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide tier 1 and 2 technical support to customers via...

  • IT Support Services Technician

    4 weeks ago

    Dearborn, Michigan, United States Percepta Full time

    Job SummaryWe are seeking a highly skilled IT Support Services Technician to join our team at Percepta. As a key member of our technology team, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide tier 1 and 2 technical support to...

  • Electrical Field Service Technician

    1 month ago

    Dearborn, Michigan, United States Eaton Full time

    Job Title: Electrical Field Service TechnicianEaton's Electrical division is seeking a skilled Field Service Technician to support the greater Detroit, MI area. This role will involve on-site emergency repairs, start-up services, and preventative maintenance in an on-call environment with regional responsibility.Key Responsibilities:Perform on-site emergency...

  • IT Support Services Technician

    1 month ago

    Dearborn, Michigan, United States Percepta Full time

    About the RoleWe are seeking a highly skilled IT Support Services Technician to join our team at Percepta. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our customers, ensuring their IT needs are met with efficiency and professionalism.Key ResponsibilitiesProvide tier 1 and 2 technical...

  • IT Support Services Technician

    1 week ago

    Dearborn, Michigan, United States Percepta Full time

    About the Role:The IT Support Services Technician is responsible for providing top-notch technical assistance to customers, ensuring a seamless and frictionless experience. As a key member of the Percepta team, you will be the primary source for end-user support, troubleshooting, and resolving customer issues in a timely and efficient manner.Key...

  • Field Service Diesel Technician

    4 weeks ago

    Dearborn, United States W.W. Williams Full time

    Field Service Diesel Technician Opportunity Summary:Field Diesel Technicians are responsible for troubleshooting, repairing, and diagnosing both routine maintenance and emergency services while making repair recommendations to customers. This position will work with other technicians to ensure all work scheduled is performed safely and to the customer's...

  • IT Support Services Technician

    1 month ago

    Dearborn, United States Percepta Full time

    IT Support Services TechnicianAt Percepta, we bring first-class service across each market we support. As a IT Support Services Technician in Dearborn Michigan(100% Onsite), you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing The IT Support...

  • Front Desk Receptionist

    2 weeks ago

    Dearborn, United States Michigan Institute of Urology Full time

    Job Type Full-time Description Michigan Institute of Uroogy Dearborn, Mi $500 SIGN ON BONUS AVAILABLE Full time Monday -Friday 40 hours a week NO Nights No Weekends Front Desk Receptionist GENERAL SUMMARY: Under direct supervision The Front Desk Receptionist is responsible for receiving patients and determining the nature of their visit. Performs duties...

  • IT Support Services Technician

    3 weeks ago

    Dearborn, United States Percepta Full time

    Description IT Support Services Technician At Percepta, we bring first-class service across each market we support. As a IT Support Services Technician in Dearborn Michigan(100% Onsite) , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be...

  • IT Support Services Technician

    3 weeks ago

    Dearborn, United States Percepta Full time

    Description IT Support Services Technician At Percepta, we bring first-class service across each market we support. As a IT Support Services Technician in Dearborn Michigan(100% Onsite) , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be...

  • Field Service Technician

    1 month ago

    Dearborn Heights, Michigan, United States Jobot Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for traveling to customer sites and performing timely and accurate service on packaging equipment. This is a great opportunity to work with a leading manufacturer of machinery and complete packaging lines.Key...

  • IT Support Services Technician

    2 weeks ago

    Dearborn, Michigan, United States Percepta Full time

    Job OverviewPercepta is seeking a skilled IT Support Services Technician to join our team in Dearborn, Michigan. As a key member of our technical support team, you will be responsible for providing top-notch customer service and technical assistance to our clients.Key ResponsibilitiesProvide tier 1 and 2 technical support to clients via phone, email, and...

  • Front Desk Receptionist

    2 weeks ago

    Dearborn, United States Michigan Institute of Urology Full time

    Job Type Full-time Description Michigan Institute of Uroogy Dearborn, Mi $500 SIGN ON BONUS AVAILABLE Full time Monday -Friday 40 hours a week NO Nights No Weekends Front Desk Receptionist GENERAL SUMMARY: Under direct supervision The Front Desk Receptionist is responsible for receiving patients and determining the nature of their visit. Performs...

  • Field Service Technician

    2 weeks ago

    Dearborn Heights, Michigan, United States Seegrid Full time

    About the RoleWe are seeking a skilled Field Service Technician to join our dynamic team at Seegrid. As a Field Service Technician, you will be the face of our company, providing exceptional onsite service and timely resolutions for our customers located across Michigan. This role is responsible for customer support, troubleshooting and repairing electrical...

  • Service Desk Analyst

    3 weeks ago

    Dearborn, United States Protera Full time

    Protera Technologies is looking to recruit English speaking resources for its 24 x 7 x 365 service center operation. Protera Technologies (www.protera.com) is an SAP Certified, Global Total IT Outsourcing Provider for SAP-centric organizations founded in the mid-1990s. We have been the SAP on cloud pioneer ever since running the world's first SAP production...

  • Front Desk Receptionist

    3 weeks ago

    Dearborn, United States Michigan Institute of Urology Full time

    Job Type Full-time Description $500 SIGN ON BONUS AVAILABLE GENERAL SUMMARY: Under direct supervision is responsible for receiving patients and determining the nature of their visit. Performs duties associated with the check-in process including verification of eligibility and benefits on all insurances, generation of referral forms and data entry. Responds...

  • Diesel Engine Technician

    2 weeks ago

    Dearborn, Michigan, United States W.W. Williams Full time

    Field Service Diesel Technician OpportunityAt W.W. Williams, we're seeking a skilled Diesel Engine Technician to join our team. As a Field Service Diesel Technician, you'll be responsible for troubleshooting, repairing, and diagnosing diesel engines and heavy-duty trucks. Your expertise will ensure that our customers receive top-notch service and that their...