Help Desk Field Technician

2 months ago

Dearborn, United States Edw. C. Levy Full time

The Levy Group of Companies is seeking a Help Desk Field Technician for our Corporate Headquarters location in Dearborn, MI. The Help Desk Field Technician works in conjunction with technical and non-technical personnel to provide corporate-wide, 2nd level support and maintenance of end-user hardware and software. As well as providing a high degree of customer service and professionalism within a team environment through problem assessment, identification, and resolution. They also provide backup coverage for Consolidated Service Desk Phone Technicians as needed and perform the duties and responsibilities of the Consolidated Service Desk Phone Technicians.

Benefits

  • Competitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer Contribution, Long- and Short-term Disability
  • Tuition Reimbursement for qualified skilled trade programs
  • Student Loan Repayment Program
  • Employee Referral Program
Responsibilities

The Help Desk Field Technician:
  • Oversees the daily performance of the computer systems
  • Answers user inquiries regarding software or hardware operation to resolve problems
  • Configure and deploy hardware and software for employees.
  • Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Provides limited user training.
  • Explains simple and complex procedures or topics (verbally or in writing) to non-technical personnel
  • Maintains clear and concise details of work performed on a daily basis in the Helpdesk software
  • Maintains consistent communication with customers and stakeholders.
  • Provides on-going, up-to-date project status to supervisor/manager
  • Other duties as directed by supervisor
Skills

The ideal candidate will have:
  • 1 to 2 years previous experience in computer operations, system administration, customer service, call center, or another related areas.
  • Must have a solid understanding of installing and configuring various software packages (in-house and third party packages) - in particular, the Microsoft Office suites, Windows, iOS etc.
  • Must have a solid understanding of installing and configuring hardware (memory, hard drives, motherboards, printers etc.)
  • Must be familiar with configuring network clients and protocols and local and networked printers
  • Must have a solid understanding of the installation, commands, configurations and utilities of Windows 10 & Windows 11
  • Ability to work independently
  • Possesses strong inter-personal, communication and phone skills to communicate effectively with all levels
  • A self-starter with good organizational and time management skills
  • Must be willing and able to travel and work in a construction environment
  • Must be willing and able to work overtime and weekends as needed
  • Ability to lift up to 50 pounds
  • Familiar with Microsoft Intune MDM
  • Familiar with troubleshooting iOS devices
  • Familiar with CLI/PowerShell
  • Familiar with Remote Desktop Protocol or similar remote access software and its configuration
  • Familiar with network administration (mapping network drives, working with print queues, creation/modification of user accounts/profiles, IPX/SPX, TCP/IP, etc.)
  • Familiar with Citrix and/or Terminal Service client software and its configuration
  • Familiar with the Oracle Suite of applications and its configuration
  • Familiar with Command Alkon scale software and its configuration
  • Familiar with Bid2Win bidding software and its configuration
  • Familiar with Libra E.I.S. client and it's configuration
  • Familiar with GotoAssist Service Desk application administration and its configuration
  • Familiar with Windows deployment tools
  • A+ certification


To Apply

Please submit a resume. Military Members are welcome and Veterans are encouraged to apply

Who is Edw. C. Levy Group of Companies?

We are a unique, 100-year-old family-owned company that transforms our recycled products into construction materials, lightweight aggregates, asphalt, cement, concrete, agricultural products, and more. We provide steel mill services, flame cutting and treatment, road building, logistics, laboratory testing, and a variety of other solutions for our customers.

The Levy Group of Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Levy Group of Companies makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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