Retail Market Manager II, III or IV

2 weeks ago

Lake Mary, United States Synovus Full time
Job Description

Job Summary

Manages all functions, staff and daily operations of a full service branch including accountability for the growth of assigned retail market and portfolio. Oversees and is actively involved with business development efforts, primarily in small business lending, deposit acquisition, and customer retention. Builds personal relationships with customers, prospects and team members and is passionate about strengthening the community as a market leader. Coaches and develops team to expand and develop customer relationships while remaining focused on providing an exceptional customer experience. Executes corporate and market-based sales and marketing strategies. Hires and builds an effective branch team and models Synovus' culture and values. Ensures operational integrity by serving as the first line of defense with regard to preventing fraud and mitigating risk.

Job Duties and Responsibilities

  • Manages functions and team members of a full service branch. Ensures overall branch success, including branch profitability, sales, customer experience, and team development. Creates, maintains and carries out the branch business plan and sales activity plan.
  • Owns the customer experience within the branch taking immediate action to resolve customer issues. Ensures ethical practices are followed in all activities related to the branch including operations, customer treatment and overall sales and referral activities.
  • Develops and maintains a quality, diversified loan portfolio, including various types of loan programs such as consumer, small business and real estate. Ensures effective and timely management of loan portfolio including working all loan renewals, collateral exceptions, past due accounts and taking appropriate action on trouble loans. Delegates the majority of consumer lending activities to branch sales team.
  • Manages and participates in outside calling activities to small business owners. Collaborates with business partners such as private wealth, financial planning, commercial banking and other line-of-business segments to strategize and develop comprehensive banking relationships.
  • Uses sales management tools to proactively identify, retain and deepen current customer relationships and to identify and develop prospective clients or centers of influence. Serves as the primary contact for small business relationships within designated market.
  • Establishes and maintains relationships with community based organizations and actively serves in a leadership capacity in support of bank goals and programs. Establishes and maintains a strong sense of community within the branch.
  • Protects the assets of the bank by aggressively managing credit quality and minimizing losses. Reviews risk management reports and coaches team on risk-related and/or quality issues. Maintains prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risks of exposure.
  • Ensures the operational integrity of the branch and ensures team compliance with bank regulations, policies and procedures. Keeps abreast of changes in federal and state banking regulations and ensures that changes are implemented in a timely fashion. Partners with Regional Operations Manager to address operational concerns.
  • Communicates key information to the branch team regarding changes to bank policies, procedures, products and services. Provides coaching and training to team members regarding the introduction or referral of products and services to customers.
  • Models Synovus' culture and values in everyday interactions with team members, customers and business partners. Promotes a positive work culture by increasing and supporting team member engagement and develops strategies that reinforce Synovus' culture and values.
  • Manages coaching, development and performance of team members. Supports team members by maintaining openness and approachability and engaging with each team member individually to understand how to most effectively motivate.
  • Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
  • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
  • Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace

Minimum Requirements

Minimum Education:

Bachelor's degree in Business Administration, Finance or related field or an equivalent combination of education and experience.

Minimum Experience:

"Two years of experience managing a branch or department in the financial service industry of similar scope and scale with an outside business development focus and proficiency in small business lending;

OR One year experience in managing a branch and successful completion of the Ignite Program;

Or two years experience in an outside business development lending role within banking, such as a business banker or private banker. Experience managing a team and portfolio with loans and deposits is required. "

Certifications:

This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check.

Required Knowledge, Skills, Abilities:
  • Knowledge of state and federal banking compliance regulations
  • Knowledge of branch banking and operational functions, bank services and products, and related policies and procedures
  • Knowledge of banking products including lending, deposits and investment areas
  • Knowledge of consumer and small business lending, underwriting activities, and applicable terminology
  • Organizational and time management skills, with the ability to provide leadership, supervision and training
  • Strong customer service skills
  • Ability to coach, inspire, develop and lead a team to achieve results
  • Ability to continually support team members through individual development plans
  • Strong listening skills and a positive communicator
  • Aptitude for effective problem-solving
  • Proficiency using Microsoft Office software products
Additional Information

Preferred Knowledge, Skills, Abilities:
  • Recipient of sales awards
  • Leadership roles within community, such as local chamber or non-profit boards

  • Retail Market Manager II, III or IV

    4 weeks ago

    Lake Mary, Florida, United States Synovus Full time

    Job SummaryAs a key member of the Synovus team, the Retail Market Manager II, III or IV will be responsible for managing all functions, staff, and daily operations of a full-service branch. This includes accountability for the growth of assigned retail market and portfolio. The ideal candidate will oversee and actively participate in business development...

  • Water Reclamation Facility Operator IV

    5 months ago

    Salt Lake City, United States Salt Lake City Full time

    Position Title:Water Reclamation Facility Operator IV (may underfill as a III, II or I)Job Description:Are you passionate about playing a vital role in environmental sustainability? Do you have a knack for operating complex machinery and ensuring everything runs smoothly? Join our dynamic team as a Water Reclamation Facility Operator! In this crucial role,...

  • Wastewater Plant Maintenance Operator IV

    5 months ago

    Salt Lake City, United States Salt Lake City Full time

    Position Title:Wastewater Plant Maintenance Operator IV (may underfill as a III, II, or I)Job Description:Incumbent performs journey-level skilled duties required in the operation, maintenance and repair of wastewater plant buildings and equipment. Reporting to the Field Supervisor or Wastewater Plant Maintenance Coordinator, directs and determines the major...

  • OPS Account Management II

    1 month ago

    Lake Mary, United States BNY Mellon Full time

    Overview OPS Account Management II At BNY, our culture empowers you to grow and succeed. As a leading global  financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...

  • Business Development Manager, Retail Lending Solutions

    3 weeks ago

    Lake Mary, Florida, United States Finastra Full time

    Job Summary:As a Sales and Relationship Manager, you will be responsible for generating revenue by selling software solutions and services to new clients within an assigned territory. You will manage and strengthen the relationships with assigned territory to grow client base and revenue.This position will focus on Finastra's Retail Lending suite of products...

  • Cashier Team Member

    2 weeks ago

    Lake Mary, United States The Fresh Market Full time

    The Fresh Market - 3775 Lake Emma Road [Retail Cashier / Checker / Team Member] As a Cashier at The Fresh Market, you'll: Ensure the smooth and efficient checkout of guests, including bagging products; Answer guest questions regarding store specials, products, and services offered; Demonstrate the ability to be organized, to work independently and with the...

  • Senior Marketing Manager

    4 weeks ago

    Lake Mary, Florida, United States Fortrea Full time

    Senior Marketing ManagerFortrea is seeking a Senior Marketing Manager to lead the coordination and execution of tradeshows and online events. This role will be responsible for ensuring seamless operations, effective marketing, and accurate lead management.The ideal candidate will have 5+ years of experience in event marketing and coordination, with strong...

  • Database Marketing Manager

    1 month ago

    Lake Mary, United States The Institute Of Internal Auditors Full time

    Job Summary: We are seeking a results-driven Database Marketing Manager to lead our database marketing initiatives. The ideal candidate will be responsible for developing and implementing strategies including PPC campaigns, targeted email marketing, and social media campaigns to enhance member engagement, retention, and acquisition. This will be achieved...

  • Database Marketing Manager

    4 weeks ago

    Lake Mary, Florida, United States The Institute Of Internal Auditors Full time

    Job Summary: We are seeking a results-driven Database Marketing Manager to lead our database marketing initiatives. The ideal candidate will be responsible for developing and implementing strategies including PPC campaigns, targeted email marketing, and social media campaigns to enhance member engagement, retention, and acquisition. This will be achieved...

  • Digital Marketing Manager

    4 weeks ago

    Salt Lake, Utah, United States Tru Fru LLC Full time

    Job Title: Digital Marketing ManagerJob Summary:Tru Fru LLC is seeking a highly skilled Digital Marketing Manager to lead our retail media and e-commerce marketing strategies. As a key member of our team, you will be responsible for developing and executing programs to drive brand awareness, demand, and conversion across various online and omnichannel...

  • TPWD - Program Specialist I-II-III (Visitor Center Program Coordinator)

    6 months ago

    Lake Jackson, United States PARKS AND WILDLIFE DEPARTMENT Full time

    GENERAL DESCRIPTION : Under the direction of the Facility Director, the position assists with the daily operations and activities of a fish hatchery Visitor Center. Responsible for public relations, education and outreach, marketing, social media content, and general operations of the Visitor Center including assisting with the facility volunteer program....

  • Digital Marketing Manager

    3 weeks ago

    Salt Lake, Utah, United States Tru Fru LLC Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Manager to join our team at Tru Fru LLC. As a key member of our marketing department, you will be responsible for developing and executing strategies to drive online growth and omnichannel sales.Key ResponsibilitiesDevelop and implement retail media programs to drive awareness, demand, and...

  • Retail Manager

    4 weeks ago

    Lake Mary, United States AVI Foodsystems Inc Full time

    AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of Retail Manager, Full-time at one our healthcare accounts in Lake Mary, FL. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest...

  • Senior Product Marketing Manager

    2 weeks ago

    Lake Mary, United States Team Cymru Full time

    Join Team Cymru and contribute to our leadership in Internet signal intelligence, where we provide unparalleled global coverage and insights to safeguard businesses and missions worldwide. If you're passionate about advancing Internet security and have the technical prowess to drive impactful solutions, apply now to be part of our innovative team. Job...

  • Retail Manager

    3 weeks ago

    Lake Mary, United States AVI Foodsystems Full time

    Retail Manager (Food Service) AVI Foodsystems Inc Lake Mary, FL (Onsite) Full-Time Apply Now Job Details AVI Foodsystems is looking for an energetic and optimistic leader to fill the role ofRetail Manager, Full-time at one our healthcare accounts in Lake Mary, FL. Founded in 1960,AVI Foodsystemshas evolved into one of the most respected and trusted food...

  • Pharmacy Technician II

    4 weeks ago

    Salt Lake, Utah, United States University of Utah Health Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician II to join our team at the University of Utah Health. As a Pharmacy Technician II, you will play a critical role in providing technical support to our pharmacists and ensuring the smooth operation of our pharmacy department.Key ResponsibilitiesAssist pharmacists with advanced tasks associated...

  • Vice President, Credit Risk Review Manager II

    3 weeks ago

    Lake Mary, United States BNY Mellon Full time

    Overview Vice President II, Credit Risk Review Manager  At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the...

  • Store Manager 20

    2 weeks ago

    Mary Esther, United States Hibbett Retail, Inc. Full time

    00020 Mary Esther, FL LE_301 Hibbett Retail, Inc. Job Title: Store Manager Department: Operation FLSA Status: Non-Exempt Reports To: District Sales Manager SUMMARY The Store Manager oversees and is responsible for the store's sales efforts in each department in the store and supervises the store's overall operation to ensure efficiency and profitability....

  • Digital Marketing Manager

    4 weeks ago

    Salt Lake, Utah, United States Tru Fru LLC Full time

    Established in 2017, tru fru rapidly ascended the permissible indulgence space as a Utah-based company selling one-of-a-kind better for you Hyper-Chilled and Hyper-Dried real fruit immersed in premium chocolate to retail outlets nationwide. Winning Most Innovative New Product in 2019 and 2022 in the sweets and snacks categories and climbing the fruit-based...

  • Dairy Food Retail Manager

    3 weeks ago

    Lake City, Florida, United States Winn-Dixie Retail Stores Full time

    Job Summary:We are seeking a highly skilled Dairy Food Retail Manager to lead our team in delivering exceptional customer experiences and driving business growth. As a key member of our Winn-Dixie Retail Stores team, you will be responsible for managing the daily operations of the dairy and frozen food departments, ensuring a seamless shopping experience for...