TPWD - Program Specialist I-II-III (Visitor Center Program Coordinator)

3 weeks ago

Lake Jackson, United States PARKS AND WILDLIFE DEPARTMENT Full time

GENERAL DESCRIPTION

:

Under the direction of the Facility Director, the position assists with the daily operations and activities of a fish hatchery Visitor Center. Responsible for public relations, education and outreach, marketing, social media content, and general operations of the Visitor Center including assisting with the facility volunteer program. Assists in identifying and developing strategies to attract and recruit a volunteer workforce for the communities and the visitors served. Work involves establishing goals and objectives; developing guidelines, procedures, and rules; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating program activities; and developing budget requests. The position develops and monitors policies and procedures for volunteer involvement; and plans, assigns, and assists with the work of facility volunteers. The position is responsible for planning, organizing, promoting, and evaluating special events and collaborates with the Agency Volunteer Program Manager and the Agency Volunteer Management Committee on various aspects of volunteer management. Position provides customer service support, oversees issuing licenses, and assists with special projects. Performs additional duties as assigned.Complies with all Agency, Division and branch rules, regulations and procedures.

NOTE 1 : Applicant MUST provide college transcript(s) prior to interview. A scanned copy of official college transcript(s) issued from the registrar must be attached to the online application.

NOTE 2 : Work history experience MUST be completed in the online application.

NOTE 3 : Resume and professional references may be attached to the online application, but not in place of completed application.

Qualifications

MINIMUM QUALIFICATIONS :

Education :

Graduation from an accredited college or university with course work in a relevant field such as: Public Management, Marine Biology, Ecology, Fisheries, Business Administration, Park Recreation, Public Affairs, Education, or a related field.

Experience :

Program Specialist I : No experience necessary;

Program Specialist II : Two years relevant experience in environmental educational outreach, volunteer supervision and oversight related visitor center programs;

Program Specialist III: Four years relevant experience in environmental educational outreach, volunteer supervision and oversight of related visitor center programs.

Licensure :

Must possess or be able to obtain within thirty days of employment, a valid Texas Class C driver’s license.

NOTE : Retention of position is contingent upon obtaining and maintaining required license.

ACCEPTABLE SUBSTITUTIONS :

Experience :

Master’s degree in a related field may substitute for one year of relevant experience;

Ph.D. degree in a related field may substitute for two years of relevant experience.

PREFERRED QUALIFICATIONS :

Experience :

Experience managing a visitor center or volunteer programs;

Experience managing activities or special events with an emphasis on youth outreach.

KNOWLEDGE, SKILLS, AND ABILITIES :

Program Specialist I

Knowledge of the natural marine resources of the Gulf of Mexico;

Knowledge of marine aquariums and fish hatchery methods;

Knowledge of adult and children’s learning techniques;

Knowledge of saltwater fisheries conservation issues;

Knowledge of volunteer management principles;

Knowledge of gift shop administration and operations;

Program Specialist II

Knowledge of Program Specialist I; PLUS

Knowledge of all phases of visitor center administration and operations;

Knowledge of event planning, volunteer management, and administration techniques and procedures;

Knowledge of Recruitment, Retention, and Reactivation (3-R) outreach techniques;

Program Specialist III

Knowledge of Program Specialist II; PLUS

Knowledge of fundraising, budgeting, and following complex purchasing protocols;

Program Specialist I

Skill in problem-solving, organizing, multi-tasking, and prioritizing;

Skill in volunteer training and management;

Skill in public relations;

Skill in providing effective customer service;

Skill in use of personal computers and software such as Microsoft Word and Excel;

Skill in the use of social media;

Program Specialist II

Skill of Program Specialist I; PLUS

Skill in visitor center management and safety related issues;

Skill in effective public speaking;

Skill in conflict resolution and customer service procedures;

Skill in developing and conducting interpretive and informational programs following the 3-R model;

Skill in planning, coordinating, and conducting special or large events;

Program Specialist III

Skill of Program Specialist II; PLUS

Skill in preparing budgets, proposals, and financial reports;

Program Specialist I

Ability to organize and manage multiple projects;

Ability to provide quality customer service;

Ability to create and give presentations;

Ability to coordinate and conduct large outdoor events;

Ability to work with moderate supervision and with close attention to detail;

Ability to handle and account for cash;

Ability to develop positive working relationships with staff, volunteers, and other professionals;

Ability to market and promote the facility and programs;

Ability to maintain flexibility, work with frequent interruptions and changing priorities;

Ability to treat customers in a courteous and professional manner while dealing with a large volume of people;

Ability to work independently, and as a team;

Ability to perform manual labor including lifting of materials and supplies up to 50 lbs.;

Program Specialist II

Ability of Program Specialist I; PLUS

Ability to plan, assign, and train the work of others;

Ability to manage a budget;

Ability to prepare press releases, articles, special features and other; collateral and interpretive materials;

Ability to motivate, direct, and develop staff and volunteers;

Ability to develop beneficial relationships with the community, environmental organizations, volunteers, and civic groups;

Ability to use current technology to conduct distance learning programs;

Program Specialist III

Ability of Program Specialist II; PLUS

Ability to develop strategies and establish program objectives and goals that support the strategic plan;

Ability to work with general supervision and with close attention to detail.

WORKING CONDITIONS :

Required to work on holidays, alternate weekends, and hours other than 8:00 am to 5:00 pm as necessary;

Required to work overtime as necessary;

Required to adjust to changing schedules;

Required to respond to emergencies;

Required to work outdoors, occasionally in adverse weather conditions;

Required to travel 5% with possible overnight stays;

Required to operate a state vehicle;

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

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