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Outreach Worker

3 months ago

Corpus Christi, United States City Of Corpus Christi Full time
Summary

We welcome and appreciate your interest in employment with the City of Corpus Christi. We are an equal opportunity employer; no information obtained during the recruitment or selection process is intended for any discriminatory purposes.

Pay

This position is a nonexempt position at pay grade 107.

Attendance

Monday - Friday, 9:00am - 1:00 pm; 9:00am - 2:00pm (19 hours)

Who May Apply?

All persons legally authorized to work in the United States

Overview

Reporting to the Nutrition Program Coordinator, the Outreach Worker carries out vital functions such as processing assistance requests, conducting assessments during home visits for Home Delivery Meal Services eligibility, and developing service plans in collaboration with external social service entities. This role involves ongoing monitoring of client progress, reassessment of their service eligibility, and meticulous report generation. The Outreach Worker delivers comprehensive social services directly to the elderly, focusing on the isolated, low-income, and minority groups to facilitate their access to necessary benefits and services. With a robust knowledge of community resources, the Outreach Worker also handles crisis interventions and maintains communication with delivery personnel to ensure updates on client conditions are noted, contributing to the optimization of the meal delivery system and adherence to program standards.

Responsibilities
• Receives, logs, screens, and processes daily Client Referrals from the community, hospitals, Home Health Agencies, Social Workers, etc. prior to conducting a home visit to determine the appropriate service need for the individual.
• Must have the ability to communicate with both English and Spanish speaking elderly clients in person and on the telephone to determine their eligibility for the Home Delivery Meal Program and other community services.
• Possess good interviewing skills and ability to work with hearing and vision impaired clients. Ability to use good judgement in scoring clients on a standardized questionnaire (Form 2060) to ascertain their Activities of Daily Living (AOL) and Independent Activities of Daily Living (IAOL) levels as required by the Texas Department of Health and Human Services.
• Develop a case pain for each Home Delivered Meal client as needed.
• Coordinate direct case management services including but not limited to assessment (ADL/IADL's), benefits counseling, referrals and follow up to
• appropriate agencies/organizations, personal assistance by filling out forms (housing, food stamps, transportation, etc.) reading and writing letters, home visits, telephone reassurance, emergency transportation, escort and advocacy.
• Collects, compiles data and completes technical reports and correspondence.
• Generates monthly program performance and benefits counseling reports and assists in problem solving techniques and processes. Complies with program requirements for proper documentation of all client contracts, program reports, memos, and other general correspondence.
• Provides ongoing communication with route drivers and the Nutrition Program Coordinator regarding any substantial changes in health and mental state or living conditions of the Home Delivered meal clients.
• Responds immediately to emergency situations of clients by conducting home visits and providing aid for any needs such as calling for medical assistance, food, Housing or income assistance.
• Demonstrates good working knowledge of State and Federal standards pertaining to all phases of the Home Delivered Meal Program.
• May be asked to perform other duties as assigned

Qualifications
• Requires Associate's Degree (AA/ AS); or 2 year technical certificate
• Minimum of two (2) years of experience
• A combination of education and pertinent experience may be considered
• Basic First Aid
• CPR
• Benefits Counselor Certification - Level I within 90 days of employment (optional)
• Food Handler Permit
• Must pass pre-employment and monthly background checks as required by the Home Delivered Meal Program grant
• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire

Other Information:

Benefits

The City offers an excellent benefit package that includes:
• Voluntary 457b deferred compensation plan
• City Employee Health & Wellness Clinic & City Employee Fitness Center

Basis of Rating

Application review and the City may also conduct additional skill assessment tests, in addition to the panel interview.

Closing Statement
• Selected applicants must be able to pass a background investigation and a pre-employment drug test.
• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.
• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.