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Front Office Supervisor

3 months ago

Plano, United States Catalyst Health Group: Clinical Careers Full time

JOB SUMMARY

Village Health Partners (now a part of Catalyst Physician Group) is seeking a Front Office Supervisor to join our Plano team. The Front Office Supervisor will play a key role in ensuring smooth operation of our office by overseeing all front office activities, managing staff, and providing excellent customer service to our patients. Previous supervisory experience in a healthcare setting is required. Medical Assistants with previous supervisory experience are encouraged to apply.

Village Health Partners is a well-established primary care practice dedicated to providing compassionate and comprehensive healthcare services to our community. We are committed to delivering high-quality, patient-centered care in a compassionate and supportive environment. We have offices in Plano, Frisco, and McKinney.

Responsibilities:

  • Hire, onboard, train, and mentor staff to ensure high-quality service delivery and adherence to office policy and procedure
  • Approve timesheets and monitor PTO and overtime
  • Daily huddles with front office team members
  • Assist with quarterly check-ins and yearly performance reviews
  • Collaborate with other departments to streamline processes and improve overall efficiency
  • Code and track invoices appropriately and submit for payment
  • Manage patient inquiries, complaints, and concerns in a timely and professional manner, striving to resolve issues to the satisfaction of all parties involved
  • Build and maintain professional relationships with building representatives and vendors
  • Inventory management, ordering supplies, and maintaining equipment
  • Daily close and cash audits
  • Maintain accurate patient records and ensure compliance with privacy regulations, including HIPAA
  • Monitor provider schedules, add or block appointments, and reschedule patients as needed
  • Maintain confidentiality of patient and personnel information

Qualifications:

  • 3 years of previous management or supervisory experience within a medical office or outpatient clinic
  • EMR experience required - Athena preferred
  • Superior customer service and communication skills, both verbal and written
  • Highly motivated and organized
  • Knowledge of and adherence to HIPAA and OSHA rules and regulations
  • Skilled in identifying problems, researching, and recommending solutions
  • High degree of initiative, judgment, discretion and decision-making
  • Exceptional leadership and mentoring skills

We offer a competitive benefits package that includes:

  • Competitive salary commensurate with experience
  • Medical, Dental, Vision
  • Health Savings Account (HSA) employer contribution
  • Life Insurance
  • 401K
  • Paid Holidays
  • PTO
  • Referral programs
  • Short term and long term disability
  • Year-end bonus potential
  • Employee recognition programs

We invite you to learn more about Village Health Partners at www.villagehealthpartners.com.

Village Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It is our policy not to discriminate against any applicant or employee based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other bias protected by applicable federal, state, or local laws.