Technical Support Specialist

4 days ago

St Louis, United States Marchon Partners Full time

Hybrid (3 days/wk onsite in St. Louis)-Local candidates only

M-F Schedule: Operating hours between 7a-5:30p (schedule can vary based on what individual wants) (8 hours/day-40 hours/wk)

3-6 Month Contract with possibility of conversion/extension.

Manager Notes:

  • Will be first point of contact for all IT questions/concerns:
  • Password reset, setting up 2-factor authentication, desktop troubleshooting, etc.
  • Focus will be assisting with service tickets - ServiceNow experience would be ideal.
  • Familiarity with ServiceNow Service Operations Workspace preferred but not required.
  • 2-3 years of technical support experience is preferred.

Job Description:

  • Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.
  • Respond to assigned tickets.
  • Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas.
  • Acts as the front-facing support liaison for all desktop-related support issues.
  • Provides support documentation for Tier 1 Service Desk.
  • Collaborates with higher level technical areas on planning and issue resolution.
  • Prioritize workload to appropriately respond to customer needs and demands.
  • Acts as a liaison between customers and senior technical staff
  • Project facilitation: Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
  • Perform other duties as assigned.

Skills:

  • Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
  • Ability to understand, be accountable, and complete assigned tasks associated with projects - such as system upgrades, system integration, and system administration.
  • Strong customer service skills, including written and verbal communication skills.
  • Ability to prioritize workload to appropriately respond to customer needs and demands.
  • The employee is expected to provide support documentation for Tier 1 support staff.

Education:

  • Degree in a field of study with desktop support experience in an enterprise environment preferred.
  • High School plus 2 years desktop support in an enterprise environment, or equivalent combination of education and experience.

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