Support Specialist IT

7 days ago


St Louis, United States Omni Inclusive Full time

The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels.

The Support Specialist IT will be involved mainly in:
• Incident management, Request management, Change management, Knowledge management and Access rights management
• Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.
• Perform incident resolutions and request fulfilment and supports end users on a variety of issues
• Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
• Service end-user requests at the IT Service Spot
Wanted profile:
• Completes assignments without direct supervision and good team player
• Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals
• Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity
• Experience with an enterprise level ticketing system - ServiceNow experience is a plus
Activities include (but not limited to)
• Treatment of tickets and requests from end-users for all Deskside related support
• Handling end-user hardware request including coordination of, and delivery and pick-up
• Deploy/return/retire equipment (laptops, ...) in IT Equipment
• RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, ...) with supplier
• Handling mobile telephony related requests
• Diagnosing and resolving issues at the IT Service Spot
• Roll-out and coordination of the fleet replacement (laptop, desktop)
Responsibilities and Powers
• • Work within the guidelines and routines defined for the product or assignment
• • Work to ensure relevant KPI/PI's goals for the team they are working with are met for the product or assignment
• • Provide the end user the support that is agreed upon
• • Provide information to end users in the event of operational disturbances
• • Act as action owner of the cases or orders they are assigned to
• • Determine and assign correct priority on created or received cases and act according to given instructions
• • Escalate cases to other support functions when necessary
• • Perform incident resolutions and request fulfilments
• • Contribute to the identification and escalation of problems in supported services and solutions
• • Contribute to knowledge management and the documentation of errors and known work arounds
• • Follow the requirements concerning Information Security described in HCL Policy
• • Utilize and contribute to the HCL Knowledge Management System
• • Support 2nd and 3rd line teams with problem identification and resolution as required
• • Act as dispatcher of incoming tasks
• • Ensure correct use of applicable security policies and raise security issues where discovered
• • Drive the identification and escalation of problems in supported services and solutions
• • Drive knowledge management and the documentation of errors and known work arounds
• • Contribute to discussions on methods to improve team efficiency and delivery quality
• • Drive methods to improve team efficiency and delivery quality
• • Participate in development of new operation techniques and contribute to designing solutions in support
• • Coordinate and secure specialized training for specific support tasks requiring unique knowledge
• • Collect measurement data (resolution time, work effort and others) as assigned by management



  • St Louis, Missouri, United States IT Avalon Full time

    At IT Avalon, we are seeking a skilled Post Closing Specialist to provide exceptional escrow services for residential and commercial resale, new construction, refinance, relocation, and timeshare transactions. As a key member of our team, you will be responsible for supporting real estate transactions by providing a range of administrative and/or support...


  • St Louis, Missouri, United States HealthCare Support Full time

    Physical Therapist Assistant OpportunityHealthCare Support is seeking a Physical Therapist Assistant for a 13-week contract in St. Louis, Missouri. This role offers a unique chance to work with a reputable healthcare provider and gain valuable experience in the field.Benefits of Working with HealthCare Support: Immediate enrollment in health insurance Dental...


  • St Louis, Missouri, United States HealthCare Support Full time

    Speech Language Pathologist Job DescriptionHealthCare Support is seeking a Speech Language Pathologist for a 13-week contract in St. Louis, Missouri. This opportunity offers a chance to work with a reputable healthcare provider and gain valuable experience in the field.Benefits of Working with HealthCare Support: Immediate enrollment in health insurance...


  • St Louis, Missouri, United States Stellar IT Solutions Full time

    Job Title: Senior IT Infrastructure SpecialistJob Location: Remote/HybridJob Type: Contract (3 - Months)Overview:We are seeking a skilled Senior IT Infrastructure Specialist to assist with various IT infrastructure projects, including Security Operations Center (SOC) initiatives and a company-wide Windows 11 rollout. This individual will also support the...


  • St Louis, Missouri, United States IT Partners,Inc Full time

    Job Title: Cyber Security Risk Management SpecialistJob Description:We are seeking an experienced Cyber Security Risk Management Specialist to join our team at IT Partners, Inc. The successful candidate will be responsible for managing security risk for an application that supports logistics and transportation management. This individual will be a cyber...

  • IT Support Specialist

    4 weeks ago


    St Louis, Missouri, United States Ritenour Full time

    Job Title: IT Support SpecialistJoin the Ritenour School District team as an IT Support Specialist, providing technical assistance to staff and students. This role involves troubleshooting technical issues, setting up and configuring new IT hardware, and leading IT orientations for new employees.Key Responsibilities:Assist the IT team in providing support to...

  • IT Support Specialist

    3 weeks ago


    St Louis, Missouri, United States Chenega MIOS SBU Full time

    IT Support SpecialistChenega MIOS SBU is seeking a skilled IT Support Specialist to provide technical assistance and support related to computer systems, hardware, or software. The ideal candidate will have a passion for IT and a desire to develop their skills in a dynamic work environment.Provide technical assistance and support related to computer systems,...

  • IT Support Specialist

    4 weeks ago


    St Louis, Missouri, United States Interco Full time

    Job Title: IT Support SpecialistInterco is seeking a skilled IT Support Specialist to join our team in the IT department. The ideal candidate will have excellent customer service skills, strong technical skills, and a high level of organization.Responsibilities:Provide technical support to end-usersMaintain hardware and software systemsEnsure seamless...

  • IT Support Specialist

    4 weeks ago


    St Louis, Missouri, United States Interco Full time

    IT Support Specialist Job Description **Job Summary:** Interco is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to end-users, maintaining hardware and software systems, and ensuring seamless connectivity across the...


  • St Louis, Missouri, United States Stellar IT Solutions LLC Full time

    Job Title: Senior IT Infrastructure SpecialistJob Location: Saint Louis MO (Hybrid)Job Type: Contract (3 Months)Travel: This may be required during important project phases if working remotely.Overview:We are seeking a skilled Senior IT Infrastructure Specialist to collaborate with various IT infrastructure projects, including Security Operations Center...


  • St Louis, Missouri, United States HealthCare Support Full time

    Job Title: RN HospiceHealthCare Support is seeking a skilled RN Hospice for a 13-week contract in Saint Louis, Missouri.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsResources Beyond the Recruiter:Direct access to your...

  • IT Support Specialist

    4 weeks ago


    St Louis, Missouri, United States Interco Full time

    Job Title: IT Support SpecialistInterco is seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our hardware and software systems.Responsibilities:Resolve help desk tickets and provision workstations and users as...


  • St Louis, Missouri, United States Saxon Global Full time

    Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our team at Saxon Global. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting for desktop applications, including setup and installation of software and hardware. You will also be responsible for deploying desktop...


  • St Louis, Missouri, United States HealthCare Support Full time

    RN Home Health Job OpportunityHealthCare Support is seeking a skilled RN Home Health professional for a 13-week contract in Saint Louis, Missouri.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsResources for Our...


  • St Louis, Missouri, United States Stellar IT Solutions LLC Full time

    Job Title: Logistics Operations SpecialistJob Location: St. Louis MO.Job Type: Contract (longterm)As a Logistics Operations Specialist, you will collaborate directly with wholesalers, merchandisers, and warehouses across North America, gaining insights into their shipment timelines and processes. Your primary responsibility will involve coordinating the...


  • St Louis, Missouri, United States HealthCare Support Full time

    CT Technologist CT Tech OpportunityHealthCare Support is seeking a skilled CT Technologist CT Tech for a 13-week contract in Saint Louis, Missouri.Benefits of working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification...


  • St Louis, Missouri, United States HealthCare Support Full time

    CT Technologist CT Tech Job DescriptionHealthCare Support is seeking a skilled CT Technologist CT Tech to join their team for a 13-week contract in Saint Louis, Missouri. This role offers a unique opportunity to work with a reputable healthcare organization and gain valuable experience in the field.Benefits of Working with HealthCare Support: Immediate...


  • St Louis, Missouri, United States Cygnus Professionals Full time

    Job Summary:Cygnus Professionals is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will provide high-quality technical support to our clients, ensuring their desktop systems and software are running smoothly and efficiently.Key Responsibilities:Provide technical support for desktop systems, software, and...


  • St Louis, Missouri, United States Concentra Full time

    Job Summary: We are seeking a highly skilled Medical Support Specialist to join our team at Concentra. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our clinical team.Key Responsibilities:Perform routine medical and testing procedures under direct supervision of the treating clinician.Support...


  • St Louis, Missouri, United States Saxon Global Full time

    Job Title: Desktop Support SpecialistJob Summary: We are seeking a skilled Desktop Support Specialist to join our team at Saxon Global. The ideal candidate will have experience in troubleshooting and installing basic applications, as well as deploying desktops.Responsibilities:Provide technical support for desktop usersTroubleshoot and resolve technical...