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Premium Service Coordinator

4 months ago

Seattle, United States AEG Full time
Position Title: Coordinator, Premium Service

Terms: Part-time, Seasonal

Timeline: May-September

*21 home game season: May 7 - Sept 17

**Potentially extend thru the WNBA Playoffs into October

Expected Hours: 30 per week

Reports To: Manager, Premium Sales
Pay Rate: $20.00 hourly

Overview:

We are looking for a new team member to join our 4x WNBA Champion Seattle Storm in the position of Coordinator, Premium Service.

The Coordinator, Premium Service is responsible for the day-to-day administration of current and prospective premium clients.

Duties include client communication for catering orders, ticketing, billing, event execution, touchpoints and retention.

Primary Responsibilities:
  • Assist with servicing the accounts of all premium prospects and clients
  • Provide excellent service with every prospect and client interaction
  • Coordinate with business operations including sales team, arena catering staff, and building operations when necessary to ensure all client needs are communicated
  • Foster reliable and responsive relationships internally and externally
  • Work with the Manager, Premium Sales on business plans and budget overseeing adherence to both
  • Attend all Seattle Storm home games to host clients, create meaningful touchpoints, and manage Premium execution
Skills and Experience:
  • Prior experience in sports or direct customer service
  • Candidate must have a strong work ethic and desire to continue a career in sports or customer service
  • Proven ability to work in a team-oriented work environment
  • Strong communication skills - verbal and written
  • High level of integrity, positivity, and eagerness to learn
  • Must be able to work a flexible schedule, which includes home games, nights, and weekends
  • Proficient in Microsoft Office with a focus on Outlook, Word, Excel, and PowerPoint


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:
  1. Are you currently located in the Puget Sound region, or intend to relocate to the area for the majority of the WNBA season (May - Sept.)?