Specialist, Technical Operations

2 weeks ago

WinstonSalem, United States The Clearing House Full time
Position Summary: The SCOM Administrator will ensure technology is running as designed to deliver products to customers. To identify, log and resolve any issues. Candidate should be mature, self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous. S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.

Qualifications Required:
  • Bachelor's degree or education/training in an IT related field
  • 3+ years' experience with Cisco routers switches and Firewalls
  • 3+ years' experience with system center operations manager (SCOM 2012/19)
  • 3+ years' experience with authoring management packs
  • 3+ years' experience with dashboarding and alerting with SCOM
  • 3+ years' experience with working with Database, MQ, WebSphere
  • 3+ years' experience with Red Hat Linux and AIX Servers in an enterprise environment
  • 3+ years of experience in developing and support of distributed financial services transaction processing platforms
  • 2+ years using VMWARE 5.X or 6.X
  • Experience using various versions of Windows Servers
  • Experience in analyzing debugging issues as it applies to Cisco switches and routers
  • Experience supporting IP Telephony systems
  • Strong hands on experience with JAVA server side technology and J2EE App server preferably WebSphere
  • Experience with payment products, operations, and technology
  • Strong working knowledge of UNIX/LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)
  • Datacenter and Monitoring Experience
  • Strong knowledge of relational database Microsoft SQL and DB2
  • Excellent analytical, troubleshooting and problem-solving skills
  • Must be detail oriented and organized in both thought and practice
  • Good verbal and written communication skills
  • Must have a professional demeanor and be able to effectively work with external customers, vendors and staff
  • Ability to work under pressure and handle conflicting priorities
  • Must be a strong team player
  • Ability to set priorities and handle multiple tasks and projects in a fast-paced environment
Qualifications desired:
  • Experience with credit card processing application, digital wallets, emerging payments, mobile payments
  • Unisys Mainframe Experience
  • CCNA, CCNP, MCSE and ITIL certification
  • IMB MQ and Connect Direct experience
  • Linux Shell Scripting
  • Vendor management experience
Essential Functions and Responsibilities:
  • Assist in the support of servers, network devices and mainframes at all facilities for hardware or software errors
  • Design and execute diagnostic tests to monitor the health and performance of computer systems and communications equipment
  • Monitor client help desk calls and assist in the in resolution of problems; escalate problems to internal technical groups as appropriate
  • Test and install communications equipment for internal and external customer use
  • Create documentation that will troubleshoot internal networks and systems efficiently
  • Provide training for Operations Representatives on the various networks and systems that The Clearing House supports
  • Provide enhanced network support for WAN and IP Telephony networks
  • Proactively contact participants when surveillance systems identify connectivity issues
  • Interface with vendors and clients to repair and resolve installation issues
  • Support wide-area MPLS services, as well as other communication lines, for all customer communication links
  • Implement changes in our customer facing environments
  • Coordinate and participate in Disaster Recovery exercises • Prepare Operations for the implementation or decommission of services
  • Assist on various team projects to ensure Continual Service Improvements occur within Operations
  • Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects
  • Triage and troubleshoot and resolve escalated production issues on a complex mission critical application
  • Perform root cause analysis of issues
  • Develop run-books for recurring issues, system implementation, shutdown and recovery
  • Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
  • Support Java, WebSphere & File Transfer applications

Physical demands and work environment: Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Schedule: The schedule for this position is Tuesday - Saturday 9:00am - 5:00pm The employee will work through a training period of approximately 5 weeks; during training they may work alternate shifts. The employee in this position will report to the office two-to-three days per week.

  • Specialist, Technical Operations

    3 weeks ago

    Winston Salem, United States Sparks Personnel Services, Inc. Full time

    Troubleshoot hardware/software errors on servers, network devices & mainframes. Monitor system health, diagnose problems & escalate as needed. Install & test communication equipment, and train staff on network systems. Provide advanced network suppor Technical, Operations, Operations Manager, Administrator, Specialist, Manufacturing, Staffing

  • Operations Specialist

    1 month ago

    Winston-Salem, United States Blum Construction Full time

    SUMMARY Blum Construction is seeking a full-time operations specialist who will be an energetic and active part of Blum’s Operations team. Reporting directly to the Executive Vice President(s) of Operations, the operations specialist will provide specialized support relative to both internal and external operations. RESPONSIBILITIES Act as a...

  • Instructor, Information Technology

    5 days ago

    Winston-Salem, United States Forsyth Technical Community College Full time

    Position Summary Information Job Description Summary The Part-time Instructor, Information Technology (IT) – Technical Support & Services (formerly Part-time Instructor, Computer Information Technology – Davis iTEC Center) will teach curriculum courses to undergraduate students. Minimum Qualifications 1. Master’s Degree or higher with at least...

  • Specialist, Technical Operations

    5 days ago

    Winston-Salem, United States Sparks Group Full time

    Job Summary/Company: Sparks Group is seeking a SCOM Administrator to ensure technology is running as designed. As the SCOM Administrator, you will identify, log, and resolve any issues. The ideal candidate will be self-motivated, highly organized, detail-oriented, and able to manage multiple tasks under pressure in a fast-paced environment. ...

  • NOC Operations

    4 days ago

    Winston-Salem, United States Revolution Technologies Full time

    Operations Representative - NOCPosition Summary: The Operations Representative will ensure that all systems are functioning in a healthy state, along with ensuring that all data transmissions to and from operations are monitored and executed successfully through the system. This includes the identification, investigation, escalation, and resolution of all...

  • Technical Trainer

    5 days ago

    Winston-Salem, United States WestRock Full time

    Description & Requirements WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use...

  • Environmental Heatlh Specialist

    1 week ago

    Winston Salem, United States Forsyth County (NC) Full time

    General Statement of Duties The Forsyth County Department of Public Health has a position available for an Environmental Health Specialist in the Water and Wastewater Section. The purpose of this job is to protect the public health of the citizens of Forsyth County through a sanitation program regulating wastewater treatment and water supplies through the...

  • Trades Specialist

    3 weeks ago

    Winston Salem, United States Forsyth County (NC) Full time

    General Statement of Duties The Trades Specialist position is an intermediate level technician position and is essential to the daily operations of the Facilities Operations Division. The employee in this position provides maintenance for the heating, ventilation, and air conditioning systems. Work is performed for over 50 County properties to include the...

  • Payments Compliance

    1 month ago

    Winston-Salem, United States The Clearing House Full time

    Position Summary: The Payments Compliance & Training Specialist leverages his/her knowledge of the various payment channels used in the United States to support the financial institution members and corporate subscribers we serve. In addition to providing ad hoc member service and support, the Payments Compliance & Training Specialist's work will include the...

  • Clinical Support Specialist

    2 weeks ago

    Winston Salem, United States Atrium Health Full time

    Overview Clinical Support Specialist, Dermatology Clinic JOB SUMMARY: Under general supervision, coordinates, monitors, and evaluates the operations within the clinic, excluding nursing services.  EDUCATION/EXPERIENCE: High school diploma or GED required, with three years of office or clerical experience; or, an equivalent combination of education and...

  • Clinical Support Specialist

    2 weeks ago

    Winston-Salem, North Carolina, United States Atrium Health Full time

    Overview Clinical Support Specialist, Dermatology ClinicJOB SUMMARY: Under general supervision, coordinates, monitors, and evaluates the operations within the clinic, excluding nursing services. EDUCATION/EXPERIENCE: High school diploma or GED required, with three years of office or clerical experience; or, an equivalent combination of education and...

  • Mainframe Support Specialist

    5 days ago

    Winston-Salem, United States Sparks Group Full time

    Job Summary/Company: Sparks Group is seeking a Mainframe Support Specialist. In this role, you will be responsible for ensuring the top performance and reliability of the mainframe environment. You'll wear many hats, from tackling complex system configurations and programming to collaborating with various teams to optimize operations. Responsibilities: ...

  • Technical Assistant

    3 days ago

    Winston-Salem, United States MedQuest Associates LLC Full time

    Job DescriptionJob DescriptionPosition Purpose (Mission)Serve as an assistant to the Technologists for the purpose of ensuring patients are prepared for their imaging exam and complete the imaging exam in an effective manner.Shift: PRN - Saturday Coverage NeededResponsibilities, Duties, Functions, Tasks (Outcomes)Screen patients prior to exam dayAssist the...

  • Engineering Technician

    5 days ago

    Winston-Salem, United States City of Winston-Salem, NC Full time

    Salary : $43,862.89 Annually Location : Winston-Salem, NC Job Type: Full-Time / Permanent Job Number: 06535 Department: Utilities Division: Utility Field Operations Opening Date: 02/22/2024 Closing Date: Continuous Description Performs intermediate skilled technical work in a variety of engineering assignments requiring extensive experience and demonstrated...

  • Collections Specialist I 5.30

    23 hours ago

    Winston-Salem, United States Experis Full time

    Job Title: AR Specialist (Account Owner) Location: Winston Salem, NC 27105 (Onsite) Company: Major Beverage distributor Job Type: Full-time Contract (40 hours per week) Description: We are seeking an experienced AR Specialist (Account Owner) to join our team. The ideal candidate will have professional/commercial collection experience and possess excellent...

  • Mainframe Support Specialist

    2 weeks ago

    Winston-Salem, United States Techtriad Team - T3 Full time

    Mainframe Support SpecialistWinston Salem, NC - HybridFull Time Position Summary: Support current and future implementations of the Unisys ClearPath MCP mainframes and related system hardware and software with a goal of maintaining maximum performance and reliability in the TCH mainframe environment.Qualifications required:Bachelor s degree in computer...

  • Network Operations Specialist, perm, onsite, Winston-Salem NC,

    1 day ago

    Winston-Salem, United States Integrity Consulting Full time

    Assist in the administration of the system by using pre-determined commands and instructions; Including preparing the system for initial set up, executing and monitoring a schedule of activities, performing diagnostic tests and check-off lists on the computer systems and communications equipment throughout the day Monitor all aspects of the network...

  • Network Operations Specialist, perm, onsite, Winston-Salem NC,

    7 days ago

    Winston-Salem, United States Integrity Consulting LLC Full time

    Assist in the administration of the system by using pre-determined commands and instructions; Including preparing the system for initial set up, executing and monitoring a schedule of activities, performing diagnostic tests and check-off lists on the computer systems and communications equipment throughout the dayMonitor all aspects of the network processing...

  • Network Operations Specialist, perm, onsite, Winston-Salem NC,

    10 hours ago

    Winston-Salem, United States Integrity Consulting LLC Full time

    Assist in the administration of the system by using pre-determined commands and instructions; Including preparing the system for initial set up, executing and monitoring a schedule of activities, performing diagnostic tests and check-off lists on the computer systems and communications equipment throughout the dayMonitor all aspects of the network processing...

  • Senior Accounts Receivable

    4 days ago

    Winston Salem, United States GC Services Full time

    Overview InteLogix is seeking a Senior Accounts Receivable & Collections Specialist to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a...