Network Operations Specialist, perm, onsite, Winston-Salem NC,

3 weeks ago

WinstonSalem, United States Integrity Consulting LLC Full time
  • Assist in the administration of the system by using pre-determined commands and instructions; Including preparing the system for initial set up, executing and monitoring a schedule of activities, performing diagnostic tests and check-off lists on the computer systems and communications equipment throughout the day
  • Monitor all aspects of the network processing and file exchange schedules for all company products
  • As required, identify, investigate, track, escalate, resolve and document all internal or customer-related production issues; This may involve contacting customers or vendors directly, if our surveillance systems identify connectivity issues
  • Provide customer support and respond to inquiries from financial institution participants, third-party service providers, other network operators and the Federal Reserve Bank; This may include technical support in troubleshooting connectivity via MQ, C:D and FTP.
  • As requested, assist customer participants with the set-up of testing communications applications and testing certification
  • Provide coverage for 24/7 Computer Network Operations Center
  • Bachelor's degree in Computer Science or Mathematics, or a combination of equivalent education and experience
  • Basic knowledge of Windows and UNIX operating systems
  • Basic understanding of data center hardware
  • Basic work knowledge of data center monitoring tools (SCOM, Solar winds)
  • Knowledge of network terminologies and concepts
  • Ability to communicate effectively with peers, users, and all management levels
  • 1-3 years of experience in a NOC environment

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