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Network Operations Analyst
2 months ago
Job Title: Network Operations Analyst II
Location: Scottsdale/Phoenix, AZ
Location Type: Hybrid On-site, 3 days per week (Mon, Tues, Thurs)
Overview:
Under general supervision, the Network Operations Analyst II sets up, configures, monitors, and supports network services and infrastructure.
Responsibilities:
- Research, diagnose and resolve Tier II network, circuit, telephony issues.
- Perform tracking and management of network events to resolution.
- Implement, monitor and maintain, moderately complex systems, applications, security and network configurations.
- Install, configure, support and maintain moderately complex network service devices, telecommunications and LAN/WAN hardware and software.
- Troubleshoot moderately complex network access issues and implements network security policies and procedures.
- Assist employees, vendors or other customers by answering questions related to network operations procedures and services.
- Complete work in a timely and accurate manner while providing exceptional customer service.
- Conduct training and creates documentation for Service Desk and other support teams on new network hardware or services being rolled out to the enterprise.
- Work with vendors to escalate trouble tickets, determine Root Cause for outages and chronic issues.
- Follow Incident Management Procedures and assists with Customer Communication for High Priority issues affecting the enterprise.
- Provides reports and metrics on trending issues.
- Other duties as assigned.
Qualifications:
- This position requires a minimum of three years network operations experience.
- Proven knowledge of three or more of the following systems is necessary: network operating systems, network topologies, network hardware, computer operating systems, routing, switching, data privacy, security and telecommunication systems.
- Working knowledge of network services availability, performance, and security is required. Intermediate level desktop computer software experience is necessary, including skills in Microsoft Office.
- Understanding of point of sale and payment systems is preferred.
- Working knowledge of commonly available tools, including, but not limited to, ARMT, Orion, NNMI and BSM is preferred.
- This position requires excellent communication, interpersonal and customer service skills.
- The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.
- Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
- Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
- In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
Educational Requirements:
Bachelor's degree or equivalent work experience.
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About the Company
Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.
Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.
