Help Desk

6 days ago


Sacramento, United States inSync Staffing Full time

Help Desk
Location: Sacramento, CA
Pay Rate: $20.00 - $22.00/hr
Duration: 6 months (potential to extend)
Hours: Monday-Friday, either 7am-4pm or 8am-5pm)

Job Description:

TOP THINGS:
1. Wireless carrier experience (Verizon, AT&T, Sprint)
2. iOS and iPhone experience
3. Windows OS experience
4. Proficient in Microsoft Excel
5. Good written and verbal skills
6. Self -Sufficient, Accountable

Responsibilities:
A. Receive & sort TSC incoming mail containing physical wireless devices. (iPhones, MiFi's, Cell phones)
B. Catalog and track devices received from the mail
C. Update wireless records in WRC (Billing system)
a. If desired by process - provide Security data retention on devices
D. Locate and flag wireless devices on Legal hold
a. Follow legal hold process to collect data off the device
b. Work with Legal team on questions and unlocking devices
c. Update legal hold spreadsheet for tracking
E. Add old devices to DA log (Excel)
F. Recycle old devices with Recycle 3rd party
G. Support IT Mobile Device Management work processes

Qualifications
o High School Diploma or equivalent
o 1 year of Wireless Device management or Wireless Carrier experience
o Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
o Strong client customer skills
o Ability to learn quickly and transfer essential knowledge to team members
o Capable analytical skills
o Teamwork is essential
o Strong communication skills
o Demonstrates work quality and efficiency
o Open and adaptable to change
o Passion for safety

Desired Qualifications
o Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.
o 1 year of general customer service experience in retail, or call center sales or service role
o Qualitative and quantitative analytic & problem solving skills
o Ability to learn new concepts quickly
o Organizational skills
o Advanced verbal and written communication skills
o Proficient in Microsoft Excel and Word
o Is able to work independently or as part of a team
o Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP
o Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks
o Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline

Benefits: (employee contribution)
• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#IND11



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