Technical Support Engineer

2 weeks ago

Fishers, United States Securitas Electronic Security Inc Full time

Securitas Products & Solutions (SPS), part of Securitas Technology, designs and manufactures industry leading physical security solutions including video monitoring, electronic access control, alarm systems and big data analytics. Our world-class portfolio comprises three trusted, market-tested brands: 3xLOGIC, PACOM and Sonitrol, which have a combined legacy of over 100 years in the security industry. Driven by constant innovation to meet continuously evolving physical and cyber threats, our solutions provide unparalleled quality of products and services to protect people, property, and assets.

OVERVIEW

The primary function of this role is to provide application and configuration support to our Dealers/Integrators and assist during the installation and service involving 3xLOGIC video (Vigil) and/or Access Control (Infinias) products. This will be a customer facing role that requires an extensive knowledge of Video Management Systems and Electronic Access Control Systems On-Prem and Cloud Based. The role is a remote-based position, those candidates local to the Fishers office headquarters are encouraged to come into the office once a month. This role is part of the Securitas Products and Solutions group.

Attention to detail and customer relations skills are key to success in this role, and essential in the company’s strategy. Excellent written and verbal communications skills, the ability to manage multiple tasks and priorities simultaneously and strong analytical and problem-solving skills are a must to be successful in this role. The ability to logically follow order of operation troubleshooting to ensure resolution of a customer issue in a timely manner is also a must.

ROLES & RESPONSIBILITIES

  • Develop and maintain an extensive working knowledge of your supported 3xLogic products.
  • Learn and maintain a fundamental understanding of all product operating environments.
  • Work with 3XLogic customers to diagnose and resolve all hardware and software issues, answer questions and alleviate concerns.
    • Remotely install, configure and deploy software on physical servers as well as virtualized environments.
    • Troubleshoot system reported issues
    • Troubleshoot network connectivity issues
    • Be the liaison between the customer and engineering teams.
  • Work collaboratively with the sales, engineering, and product development teams to ensure all are aligned with the customer needs.
  • Efficiently and effectively provide detailed documentation of customer interactions in the ticketing management system
  • Other tasks as assigned by management.
QUALIFICATIONS, SKILLS AND EXPERIENCE:
  • Background in Video and Access Control Security Systems
  • Strong organizational skills
  • Excellent verbal and written communication skills.
  • Ability to transfer knowledge and translate technical concepts to non-technical customers.
  • Ability to learn in a fast-paced environment
  • Functional knowledge of Windows 10, Server 2008 to current
  • Experience in troubleshooting system hardware, software, and integration issues
  • Experience in using and setting up virtualized environments
  • Experience in basic network and firewall setup and troubleshooting network communication issues
  • Strong knowledge of database architectures and methodologies, ideally of Microsoft SQL Server 2008+ and the ability to manipulate data effectively and efficiently using SQL.
  • Excellent knowledge of VM Environments and Microsoft Clustering.
  • Ability to work without direct supervision.

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

  • Technical Lead

    4 days ago

    Fishers, United States Vitalent Full time

    ViTalent , a leader in talent development and talent acquisition strategies focused on life sciences, is pleased to present the following opportunity with a key industry partner. We seek a Technical Lead to supervise the design, development and testing processes resulting in the successful transfer to production. Experience in regulated environments (FDA,...

  • Technical Trainer

    5 days ago

    Fishers, United States Securitas Electronic Security Inc Full time

    Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With...

  • Sr. IT Support Specialist

    3 weeks ago

    Fishers, United States Vaco Los Angeles Full time

    Sr. IT Support Specialist (Contract) in Fishers, IN at Vaco **Location:** **Experience:** Not Specified **Job Description** **Sr. IT Support Specialist**Long-term Contract - Fishers, IN **NO C2C or Sponsorship available** Primary Responsibilities * Provide Tier II-III help desk and project-level Service Desk functions to include evaluating,...

  • Technical Project Manager- CPP

    4 days ago

    Fishers, United States Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Process Engineer

    2 days ago

    Fishers, United States Vitalent Full time

    PROCESS ENGINEER – INJECTION MOLDING Fishers, IN ViTalent is a premier professional services organization that specializes in talent acquisition, talent development, staffing, and consulting for Life Sciences and Healthcare. Our business is people! Talent is in high demand and our simple mission is to impact lives as a long-term partner for both talent...

  • Senior Automation Engineer

    5 days ago

    Fishers, United States Flexware Innovation Full time

    DescriptionWHAT FLEXWARE DOES Flexware Innovation is the go-to engineering firm for forward-thinking manufacturers that need to integrate their business and production systems to maximize their resources. Founded in 1996, our highly-skilled teams of dedicated professionals work side-by-side with customers to leverage technology to solve real business...

  • Service Engineer

    5 days ago

    Fishers, United States Securitas Electronic Security Inc Full time

    Securitas Technology, (ST) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. ST offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the ST Difference,...

  • Sr Design Engineer

    5 days ago

    Fishers, United States Securitas Full time

    Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With...

  • Controls Automation Engineer

    5 days ago

    Fishers, United States Flexware Innovation Full time

    WHAT FLEXWARE DOESFlexware Innovation is a leading technology integrator that helps forward thinkers in manufacturing and related industries build comprehensive and long-lasting solutions with ease.Founded in 1996 and based in Indiana, our teams of talented engineers leverage technology to solve real business problems with teams of engineers focused on...

  • Controls Automation Engineer

    1 day ago

    Fishers, United States Flexware Innovation Full time

    WHAT FLEXWARE DOESFlexware Innovation is a leading technology integrator that helps forward thinkers in manufacturing and related industries build comprehensive and long-lasting solutions with ease.Founded in 1996 and based in Indiana, our teams of talented engineers leverage technology to solve real business problems with teams of engineers focused on...

  • Controls Automation Engineer

    4 days ago

    Fishers, United States Flexware Innovation Full time

    WHAT FLEXWARE DOESFlexware Innovation is a leading technology integrator that helps forward thinkers in manufacturing and related industries build comprehensive and long-lasting solutions with ease.Founded in 1996 and based in Indiana, our teams of talented engineers leverage technology to solve real business problems with teams of engineers focused on...

  • Business Development Manager

    4 days ago

    Fishers, United States Flexware Innovation Full time

    Description WHAT FLEXWARE DOESFlexware Innovation is a leading technology integrator that helps forward thinkers in manufacturing and related industries build comprehensive and long-lasting solutions with ease. Founded in 1996 and based in Indiana, our teams of talented engineers leverage technology to solve real business problems with teams of engineers...

  • Technical Project Manager

    5 days ago

    Fishers, United States Fiserv Full time

    Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit...

  • Technical Project Manager

    8 hours ago

    Fishers, United States Fiserv Full time

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card,...

  • Geotechnical Engineer

    4 days ago

    Fishers, United States Cash Waggner & Associates Full time

    The Geotechnical Engineer will design foundations, retaining walls, earth dams, clay liners, geosynthetics for waste containment, and other geotechnical structures. Assess the properties and behavior of soil, rock, and other earth materials to support the safe and efficient design, construction, and maintenance of infrastructure...

  • Geotechnical Engineer

    2 days ago

    Fishers, United States JobFlurry-Lensa-US Full time

    The Geotechnical Engineer will design foundations, retaining walls, earth dams, clay liners, geosynthetics for waste containment, and other geotechnical structures. Assess the properties and behavior of soil, rock, and other earth materials to support the safe and efficient design, construction, and maintenance of infrastructure projects....

  • Head of Plant Infrastructure and Engineering

    2 weeks ago

    Fishers, United States Stevanato Group Full time

    The Head of Plant Infrastructure and Engineering directs infrastructure and all Capital projects such as capacity expansion, technological and quality improvement, energy saving related project; achieves expected results in term of requirements consistency, deadlines according with applicable regulation standards and procedures, implementing appropriate...

  • Head of Plant Infrastructure and Engineering

    2 weeks ago

    Fishers, United States Stevanato Group Full time

    The Head of Plant Infrastructure and Engineering directs infrastructure and all Capital projects such as capacity expansion, technological and quality improvement, energy saving related project; achieves expected results in term of requirements consistency, deadlines according with applicable regulation standards and procedures, implementing appropriate...

  • Head of Plant Infrastructure and Engineering

    3 weeks ago

    Fishers, United States Stevanato Group Full time

    The Head of Plant Infrastructure and Engineering directs infrastructure and all Capital projects such as capacity expansion, technological and quality improvement, energy saving related project; achieves expected results in term of requirements consistency, deadlines according with applicable regulation standards and procedures, implementing appropriate...

  • Geotechnical Engineer

    5 days ago

    fishers, United States Cash Waggner & Associates Full time

    The Geotechnical Engineer will design foundations, retaining walls, earth dams, clay liners,geosynthetics for waste containment, and other geotechnical structures. Assess the properties andbehavior of soil, rock, and other earth materials to support the safe and efficient design,construction, and maintenance of infrastructure...