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Associate Global Director, Global Enterprise

1 month ago

Chicago, United States Hyatt Corporate Office, Chicago Full time

The Opportunity

Hyatt is seeking an enthusiastic Associate Global Sales Director on our Hyatt Sales Force Americas team. This individual will work with our Global Enterprise Directors to increase group lead conversion, grow revenue, impact company revenue targets, and lead various projects including planning events and activations that increase brand awareness. This is a unique opportunity for a strategic global seller to focus on impact, drive business, and implore a creative and collaborative approach to increasing revenue and shifting market share. The Associated Global Sales Director will work with a collaborative global team of sellers to achieve our organization's objectives through our Purpose of Care. You’ll be part of a team that is passionate about diversity, equity, and inclusion, is committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues, and guests. This remote position reports directly to the Senior Global Sales Director of Global Enterprise. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The Associate Global Director – Global Enterprise will be focused on driving impact and converting group leads for some of our top accounts. The ideal candidate for this role will be a data guru and an expert in analyzing reports to devise action plans and implement strategies. You will partner with our Global Directors, who lead the overall strategic collaboration between Hyatt and these accounts, to identify gaps in conversion that can be turned into new and exponential business opportunities. You will also work closely with our hotel partners to champion the Global Enterprise business and leverage the overall value proposition of these accounts across all brands. Client interaction will be focused on brand awareness activations, organizing sales missions, and professionally representing Hyatt at key customer engagements and industry functions as needed. Specific targets and goals will be identified to grow revenue and shift market share. While this is a remote position that requires a highly motivated individual, our Hyatt Sales Force team cross-collaborates with all commercial areas of the organization. This position will report directly to the Senior Global Sales Director of Global Enterprise. Additional responsibilities include but are not limited to understanding customer trends, day-to-day account management, handling leads and RFPs, contributing to team accounts, collaborating on strategic company initiatives and projects, and maintaining travel expenses within a set budget.

•Negotiate competitive deals offering value to the customer while maintaining profitability for Hyatt

•Create and implement strategic action plans to meet/exceed revenue goals

•Plan and organize sales missions, business travel, brand awareness activations, customer advisory boards, and internal meetings as appropriate

•Effectively communicate and bring Hyatt’s story to life

•Champion new and needed hotels and ideate ways to impact other company initiatives and priorities

•Analyzing customer contracts / MSAs to identify opportunities in business terms

•Educating our Hyatt hotels on the value proposition of our Global Enterprise partnerships and business opportunities, including fostering an environment for idea sharing strategies to drive business to individual properties

•Resourcefully engage and collaborate with other areas of the organization to ensure all Commercial Service levers are activated to maximize opportunities for our hotel partners

•Provide detailed and thoughtful analytics to support Global Directors on QBRs and business reviews

•A key player on the Global Enterprise team and accountable for actions and revenues

•Possess a strong customer service mindset

•Engage with hotel sales teams, operators, and owners to build rapport and increase awareness of Hyatt Sales Force

•Stay current on market conditions, forecasts, and trends and translate to action with proactive measures to drive sales

•Maintain a high level of productivity while working independently in a fast-paced and relatively autonomous environment

•Demonstrate strong follow-up, organizational skills, and leadership mindset

•Demonstrate a commitment to Hyatt's core values

Experience Required:

•5-7 years of hotel sales experience

•Extensive experience with the Group / MICE Segment and a network of customer and industry contacts

•Self-starter and capable of working independently in a fast-paced and relatively autonomous environment

•Experience working with MSAs and Hotel Contracts

•Possess solid written and verbal communication skills with an ability to stay nimble and creative

•Strong presentation skills

•Remain highly organized and have a keen ability to prioritize

•Must be able to work remotely and independently from a home office

•Ability to possess, develop, and retain a strong network of industry and client relationships

•Balancing the competing priorities of internal and external customers

•Proficient in Excel, Word, PowerPoint, and Outlook

•Strong knowledge and command of Envision, Cognos, Thoughtspot, Cvent, and Master Service Agreements where applicable

Experience Preferred:

•Bachelor’s degree

•Global Sales Experience

•Comprehensive knowledge of Hotels and Sales Practices

•Advanced Excel Knowledge

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.