![Hyacinth Aids Foundation](https://media.trabajo.org/img/noimg.jpg)
Client Advocate
7 days ago
Tasks/Duties/Responsibilities
70% Customer Services
- Assess customer's needs pertaining to financial entitlements and legal services.
- Assist customer with preparation of legal documents including living wills, advanced health care directives, guardianships, etc. ? Assist customer with obtaining appropriate entitlements including Social Security, Medicare, Medicaid, ADDP, etc.
- Determine eligibility of customer for appropriate benefits and assist with completion of paperwork and accompany customer to meetings with providers, as necessary.
- Research specific information pertaining to a customer's undocumented status, explains expected processes and facilitate needed documents when possible. Refer customer to attorney for further assistance.
- Advocate against eviction. Help customer/tenant understand their lease and advise on proper steps towards measures the tenant wants to take. Link tenant with lawyer for further assistance.
- Provide linkages with other service providers and/or volunteer attorneys to handle more complex legal needs.
- Attend administrative law hearings and social security determinations with customers, as needed.
- Conduct pro se clinics, as needed.
- Develop and implement outreach activities including networking with other community- based organizations, support groups, religious organizations, etc.
- Establish, maintain and update customer case records using approved agency forms and procedures. Ensure confidentiality of all records.
- Prepare monthly reports in accordance with agency policies and procedures.
- Establish, maintain, and update customer case records using approved agency forms and procedures
- Ensure confidentiality of all records
- Prepare monthly reports in accordance with agency policies and procedures
- Maintain and update client information in E-Compass and CHAMP
- Attend and participate in staff meetings and supervisory conferences
- Maintain working relationships with other community providers ?
- Observe established administrative procedures
- Provide written reports and maintain statistics as required
- Represent the agency at community events, meetings, and conferences
- Adhere to Hyacinth policies and procedures including client confidentiality provisions
- Attend and participate in staff training opportunities
Required Minimum Education: Bachelor's
Required Years of Related Experience: 2-4 years, a minimum of two years' experience in the field of HIV / AIDS
Required Knowledge, Skills and Abilities:
- Experience with benefits counseling and client advocacy
- Ability to do research quickly and effectively
- Demonstrated ability to work with people from diverse backgrounds and interests.
- Proficiency in verbal Spanish
- Professional verbal and written communication skills in English
- Bachelor
- Preference may be given to candidates who have professional legal experience and have work with the target population.
- Legal documents, benefits counseling, immigration
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