Installation Training Supervisor

3 days ago

Fort Myers, United States Andersen Full time


Description & Requirements

ANDERSEN CORPORATION SUMMARY:

We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine's 2021 "America's Best Large Employers" and a "Best Employer for Diversity." As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference.

SUMMARY:

Renewal by Andersen is looking to add an Installation Training Supervisor to our team in Fort Myers, Florida. The Training Supervisor will train and develop the technical knowledge and customer service skills of both new and existing installers. They will teach proper installation techniques, adherence to safety & compliance, and focus on homeowner experience.

RESPONSIBILITIES:

  • Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and signature service. Visiting Homeowner work sites to audit existing and new processes.
  • Conduct hands-on product installation training both at the facility and on the jobsite. This training will be conducted for all new installation hires along with refresher training of existing installers. Key components of this program include, but are not limited to:
  • Assures pre-arrival planning for materials and resources.
  • Proper job-site Safety and Set-up meet company standards.
  • Ensures compliance with RbA's installation process, procedures and local building codes.
  • Teaching and delivering signature service, along with the importance of maintaining the Andersen brand.
  • Understanding and applying the "Critical Performance Factors" of proper window installation.
  • Ensures that newly learned skills are consistently applied.
  • Meet or exceed homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations.
  • Ensuring install associates complete scheduled work within allotted timeframe, in alignment with efficiency expectations.
  • Routinely evaluates the impact of training on business results. Review individual and team installation metrics to determine focus areas of training for individuals, sub-contractors and the entire installation team. Develop and deliver specific training to increase effectiveness within identified areas or improvement including-first time through rate, remakes, construction knowledge, service knowledge, installation knowledge and homeowner satisfaction.
  • Supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.
  • Partner with the install leaders to ensure safe practices are in place and are followed. Ensure that all regulatory required training is completed as appropriate.
  • Support the recruiting efforts as needed to meet workforce requirements.
  • Train, lead, and develop all associates involved in the installation processes.
QUALIFICATIONS:
  • High school diploma or equivalent
  • Valid driver's license and clean motor vehicle driving record
  • Construction knowledge
  • Training and leadership experience
  • Strong communication, training and coaching skills

CULTURE AND BENEFITS:
"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

Medical/Dental/Vision/Life Insurance
Health Savings Account contributions
Paid holidays plus PTO
401(k) plan & contributions
Professional development and tuition reimbursement opportunities
Charity contributions
Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
2020 Andersen brand surveys of U.S. contractors, builders & architects
2020 Andersen Brand Survey of U.S. homeowners

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Posting City:

Fort Myers, FL

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