Field Install Trainer

3 months ago

Fort Myers, United States Leaf Home Full time

Meet Leaf Home, the leading provider of technology-driven home solutions that is on a mission to make homeownership easy. With more than 50% of consumers worried about the cost and effort of home maintenance, we focus on delivering remarkable, end-to-end experiences. Trusted by more than 1 million homeowners across the US and Canada, Leaf Home is America's largest direct-to-consumer full-service provider of branded home services and products. Leaf Home and its products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

Powered by people, Leaf Home's innovative products and services are delivered with convenience, trust, and quality via 200+ regional sales and installation offices along with comprehensive field support offices in New York and Hudson, Ohio. We believe we win together. Leaf Home has been consistently named one of the fastest-growing private companies by Inc 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:

Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid Time Off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee.

Apply today and together we will unlock millions of customers' dream homes and your dream career at Leaf Home.

Position Summary: The Field Installation Trainer is responsible for training and improving the proficiency of subcontracting installation teams to build value and quality with customers through training and field engagement.

Essential Duties and Responsibilities:

  • Train, coach, and develop installation subcontractors both in the office and in the field.
  • Improve subcontractor retention rates through impactful training and engagement.
  • Ensure jobs are installed daily to improve location attainment and effectiveness.
  • Responsible for driving proficiency and efficiency amongst installation subcontractors.
  • Installation training subject matter expert; able to teach all aspects of installing LeafFilter products on all types of homes.
  • Identify weaknesses of individuals and teams and create, or assist with the creation of, ad hoc training events to improve performance.
  • Work with the Installation Managers on individual performance, abilities, and capacities of the installers.
  • Partner with leadership to identify systemic training gaps and propose solutions to address them.
  • Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:
  • High school diploma or equivalent.
  • 3+ years of successful experience in home construction, remodeling, and/or installation.
  • Track record of successful training, coaching, and onboarding of subcontractors.
  • Strong customer service focus and ability to interact with customers.
  • Must have a reliable truck, van, or SUV able to carry ladders.
  • Multi-height and adjustable ladders (28+ feet in height).
  • Functioning tools to include drills, speed square, saw or grinder, etc.
  • Ability to frequently be on ladders up to the 2nd story of a home.
  • Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball."
  • Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "win every day" mentality.
  • Hold oneself accountable and responsible while being self-driven in accomplishing goals.
  • Detail-oriented and can focus on the task at hand by finding the most efficient and effective pathway to completion.
  • Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
  • Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, and solve complex problems.
  • Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
  • Must hold a valid driver's license.
  • Must have reliable transportation to/from job site to perform job duties.
  • Must be comfortable ascending and descending ladders of varying heights to perform services.
  • Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
Preferred Knowledge, Skills, Abilities, or Certifications:
  • Experience in gutter and gutter protection system installation.
Travel Requirements:
  • Local travel required.
Overtime/Additional Hours Requirements:
  • Additional hours may be required (exempt positions).
Physical Requirements:
  • Field office/manufacturing/construction environment.
  • Performs work outside in varying temperatures and climates.
  • Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Americans with Disabilities Act Statement and Contact

Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to adarecruiting@leafhome.com .

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