IT Support Technician

4 weeks ago

Mentor, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Full-time

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion.
At Avery Dennison, some of the great benefits we provide are:

Health & Wellness benefits starting on day 1 of employment
Paid parental leave
401K eligibility
Tuition reimbursement
Employee Assistance Program eligibility / Health Advocate
Paid vacation and Paid holidays
Annual uniform allotment
Safety shoe reimbursement program
Prescription safety eyeglass program
Job Description
An IT Support Technician(Internal job title : GTS Specialist) is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennison's endpoint computing and site infrastructure; be the Local 'Smart hands' (On-Call support) as well as providing continuous improvement to Avery Dennison's technology and processes.

Primary Responsibilities:

Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission

Adhere and promote IT policies and standards

Provide 'smart-hand' support at the site including on-call (per rotation schedule)

Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management

Comply to and execute SOX controls

Take ownership of reported issues and seeing issue tickets through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve issues

Provide prompt and accurate feedback to customers

Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful

Maintain accurate IT equipment, software and license inventory in Asset Management Tool

Install, upgrade and replace selected software and hardware products according to Avery Dennison standards

Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service

Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources

Deliver training on Avery Dennison's software and computer systems; this can include group presentations, one-on-one training, and onboarding

Perform other duties as assigned

Additional Qualifications/Responsibilities

Qualifications
High School diploma or equivalent required

Information Technology courses or certification(s) required

A Bachelor's degree in business or technology field preferred

3+ years related experience

3-5 years performing routine software installations and program updates

3-5 years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems

Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software

Basic understanding of ICT (information & communication technology) infrastructure

Good verbal, data entry and written skills; communicative, in speaking and writing, in local language and English

Flexible, initiative, self-motivated and creative in finding solutions

Team player combined with independent working

Ability to interface with cross-functional groups to define and execute overall requirements

Experience working effectively with others and providing superior customer service

Skilled at solving challenges in a directed, methodical manner and analyzes the current issue to envision creative solutions

Takes initiative to complete critical tasks, especially in team settings with dependencies on other people

Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities

Experience in a manufacturing environment highly valued

ITIL (Information Technology Infrastructure Library) foundation training is an asset

Ability to travel to support other sites when needed; estimated 20% travel

  • Behavior Support Technician

    2 weeks ago

    Mentor, Ohio, United States LLA Therapy Full time

    Become a Part of Our Team as a Behavior Support TechnicianCompany OverviewLLA Therapy is a premier provider of pediatric therapy services in Northeast Ohio. Our organization fosters a collaborative and encouraging work environment where team members can excel. Join us in making a significant impact in the lives of children while advancing your own...

  • IT Support Specialist

    2 weeks ago

    Mentor, Ohio, United States Softworld, a Kelly Company Full time

    Softworld, a Kelly Company is seeking a dedicated Service Desk Technician to provide exceptional support to our clients.This role requires a strong focus on Windows PC hardware setup and troubleshooting, along with proficiency in Office 365 administration and Active Directory.Key Responsibilities:Deliver first-level support to employees for end-user issues...

  • IT Support Specialist

    2 weeks ago

    Mentor, Ohio, United States Softworld, a Kelly Company Full time

    Position Overview: Softworld, a Kelly Company, is seeking a dedicated Service Desk Technician to provide essential support to our clients.Work Environment: This role requires 100% onsite presence.Key Skills Required: Proficiency in Windows PC hardware setup and troubleshooting, Office 365 management, and Active Directory account management.Work Schedule:...

  • Anesthesia Support Specialist

    6 days ago

    Mentor, Ohio, United States Cleveland Clinic Full time

    About the RoleCleveland Clinic is seeking a highly skilled Anesthesia Technician to join our team. As an Anesthesia Technician, you will play a critical role in ensuring the smooth operation of our operating rooms.Key ResponsibilitiesStock and maintain anesthesia equipment and supplies in accordance with established protocols.Assist anesthesia providers with...

  • Maintenance Technician

    6 days ago

    Mentor, Ohio, United States Princeton Tool Inc Full time

    Job OverviewDescription:At Princeton Tool Inc, we are committed to delivering high-quality products and services to our customers. As a leading manufacturer of critical hardware, we are seeking a skilled Maintenance Technician to join our team.The Maintenance Technician will provide direct support to our maintenance team, ensuring the smooth operation of our...

  • Maintenance Technician

    2 weeks ago

    Mentor, United States Princeton Tool Inc Full time

    Description:Princeton Precision Group: Always Advancing. Each business unit under the PPG portfolio has been deliberately selected for their ability to support their customers, lead their industry, and provide high quality products. Your journey with us is more than just a job. It is an opportunity to support the manufacturing of critical hardware to key...

  • Maintenance Technician

    7 days ago

    Mentor, Ohio, United States CPP- Euclid Full time

    About the RoleWe are seeking a skilled Maintenance Technician to join our team at CPP-Euclid, a leading investment casting foundry specializing in complex aerospace and gas turbine components. As a Maintenance Technician, you will play a critical role in ensuring the smooth operation of our state-of-the-art equipment.Key ResponsibilitiesPerform routine...

  • Thermal Spray Technician

    2 days ago

    Mentor, Ohio, United States Component Repair Technologies Full time

    Job SummaryA Thermal Spray Technician supports the thermal spray team by preparing parts for dimensional restoration. The technician will apply masking to components for in-process operations, conduct surface preparations using the blasting process on turbine engine components, and use various materials following established procedures for both masking and...

  • Technical Support Professional

    6 days ago

    Mentor, Ohio, United States Avery Dennison Full time

    Job SummaryAvery Dennison is seeking a skilled IT Support Technician to join our team. As a key member of our technology department, you will be responsible for providing technical support and maintenance for our computer systems and infrastructure.Key ResponsibilitiesEndpoint Support: Manage and support endpoint devices, including laptops, desktops, mobile...

  • Registered Behavior Technician

    2 months ago

    Mentor, United States LLA Therapy Full time

    Job DescriptionJob DescriptionDescription:ClinicAbout Our CultureLLA Therapy is widespread across clinics and schools throughout Northeast Ohio. We strive to build a work culture that fosters FUN and CONNECTS employees. Join one of our events - run on our Akron Marathon team, meet for drinks at a local winery, share a potluck lunch with colleagues, join our...

  • Quality Technician

    2 weeks ago

    Mentor, United States Disability Solutions Full time

    Description:Princeton Precision Group: Always Advancing. Each business unit under the PPG portfolio has been deliberately selected for their ability to support their customers, lead their industry, and provide high quality products. Your journey with us is more than just a job. It is an opportunity to support the manufacturing of critical hardware to key...

  • Quality Technician

    2 weeks ago

    Mentor, United States Princeton Precision Group Full time

    Job Type Full-time Description Princeton Precision Group: Always Advancing. Each business unit under the PPG portfolio has been deliberately selected for their ability to support their customers, lead their industry, and provide high quality products. Your journey with us is more than just a job. It is an opportunity to support the manufacturing of critical...

  • Quality Technician

    7 days ago

    Mentor, United States Princeton Tool Full time

    Description: Princeton Precision Group: Always Advancing. Each business unit under the PPG portfolio has been deliberately selected for their ability to support their customers, lead their industry, and provide high quality products. Your journey with us is more than just a job. It is an opportunity to support the manufacturing of critical hardware to key...

  • Registered Behavior Technician

    3 months ago

    Mentor, United States LLA Therapy Full time

    Job Type Full-time, Part-timeDescriptionClinicAbout Our CultureLLA Therapy is widespread across clinics and schools throughout Northeast Ohio. We strive to build a work culture that fosters FUN and CONNECTS employees. Join one of our events - run on our Akron Marathon team, meet for drinks at a local winery, share a potluck lunch with colleagues, join our...

  • Registered Behavior Technician

    3 months ago

    Mentor, United States LLA Therapy Full time

    Job DescriptionJob DescriptionDescription:ClinicAbout Our CultureLLA Therapy is widespread across clinics and schools throughout Northeast Ohio. We strive to build a work culture that fosters FUN and CONNECTS employees. Join one of our events - run on our Akron Marathon team, meet for drinks at a local winery, share a potluck lunch with colleagues, join our...

  • Support Services Associate

    2 months ago

    Mentor, United States Cleveland Clinic Full time

    Our Mentor Hospital is a state-of-the-art facility offering Lake County residents enhanced access to Cleveland Clinic, one of the nation's top healthcare systems. With 4 operating rooms, 34 inpatient care rooms, and a helipad, we are making it easier than ever for our Lake County patients to access high-quality care close to home. Join Cleveland Clinic's...

  • Thermal Spray Technician

    1 week ago

    Mentor, Ohio, United States Component Repair Technologies Full time

    Job SummaryA Thermal Spray Technician supports the thermal spray team by preparing parts for dimensional restoration. The technician will apply masking to components for in-process operations, conduct surface preparations using the blasting process on turbine engine components, and use various materials following established procedures for both masking and...

  • Service Desk Technician

    2 days ago

    Mentor, Ohio, United States Softworld, a Kelly Company Full time

    Job Summary: Softworld, a Kelly Company is seeking a skilled Service Desk Technician to provide first-level technical support to employees.Key Responsibilities:Provide phone and email support for end-user problems and requests.Diagnose and resolve hardware, software, and business application issues.Perform computer hardware and software repairs.Configure and...

  • Service Desk Technician

    3 days ago

    Mentor, Ohio, United States Softworld, a Kelly Company Full time

    Job Summary: Softworld, a Kelly Company is seeking a skilled Service Desk Technician to provide first-level technical support to employees.Key Responsibilities:Provide phone and remote support for end-user problems and requests.Diagnose and troubleshoot hardware, software, and business application issues.Perform computer hardware and software...

  • Assembly Technician

    6 days ago

    Mentor, Ohio, United States Qualigence Full time

    Job SummaryWe are seeking a skilled Assembly Technician to join our team at Qualigence. As an Assembly Technician, you will be responsible for performing assembly work utilizing lean principles to produce FDA regulated devices in a controlled work environment.Key ResponsibilitiesAssembly and Quality Control: Assemble components, including gluing, weaving,...