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PACS Product Demonstration Specialist

1 month ago

Phillipsburg, United States Infinitt NA Full time
INFINITT North America

Job Description: INFINITT PACS Product Demonstration Specialist

Are you looking for an exciting career to join a fast-growing company in an innovative and fascinating industry? At INFINITT North America, we take great pride in our top priority – patient care We are indirectly involved in saving patient lives every day by providing a solution to hospitals and healthcare systems delivering imaging, reporting, artificial intelligence, etc. Our portfolio includes Picture Archiving Communication Systems (PACS) for Radiology, Cardiology, Pathology, Dental, Ophthalmology, even Veterinary care, and much more. We prioritize physician satisfaction, outstanding customer service, and the ability to customize a largely scalable and adaptable product. INFINITT North America encompasses both healthcare and information technology (two of the fastest growing and exhilarating industries) positioning us in between the cutting edge of technology and the medical field every day. We look for individuals who share our passion in this unique and appealing industry seeking long-term employment. When you join INFINITT, you become part of our family. We take precedence in continuous company improvements, employee engagement, employee feedback and recognition, and our strong culture that we’re so very proud of. We’ve demonstrated this even further with our “Great Place to Work” certification. In addition to all of this, we offer many career growth opportunities, competitive benefits, and excellent and innovative company perks. Do you have what it takes, can you envision your future with us, and do you want to be part of something truly special?

INFINITT North America is seeking a passionate and driven Demo Specialist. In this role, the Demo Specialist will be responsible for scheduling and performing demonstrations for all INFINITT North America products. The Demo Specialist will present the product, answer customer questions, incorporate new and advanced features into the demonstrations whenever appropriate, and provide initial technical discussions on an as needed basis.

Principle Functions:

  1. Product Demonstration
    1. Provide quality product demonstrations to both prospective and existing customers
  1. Sales Coordination
    1. Work with sales to coordinate and schedule demonstrations
  1. Product Education
    1. Work with the Product Demonstration Manager to stay up to date on the latest product features, releases, and demo scripts
  1. Product Evolution and Improvement
    1. Work with the Product Demonstration Manager and Chief Product Officer on product improvements and features that align with company goals to ensure INFINITT North America remains an industry leader


Secondary Functions
  1. Document Creation
  1. Maintaining/Cleaning Master Environment
  1. Regular pruning / maintenance of the demonstration environment, ensuring that all components and modules are operating flawlessly.
  1. Acquiring Demonstration Data
    1. Constantly building the archive / library of demonstration data to include interesting cases, research studies, educational studies, etc. Ensuring that one of each type of study is available to demonstrate at any given time.
  2. Ticket Assistance / Support
    1. Supporting the Product Support and Applications Team with overflow of tickets that may be coming in
  3. Demo Environment Configuration
    1. Local employees would be tasked with configuring the demonstration equipment in preparation for demonstrations / trade shows.


Essential Experience
  1. Previous PACS/healthcare experience (2-3 years)
  2. Minimum of two years PACS/healthcare imaging / informatics experience
  3. Minimum of two years previous demo experience preferred, but not required
  4. Well versed in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
  5. Public speaking to both small and large audiences
  6. Excellent oral and written communication skills
  7. Excellent organization skills
  8. Ability to perform under pressure or in high pressure situations
  9. Ability to prioritize, multi-task (as needed), and understanding of sense of urgency
Essential Characteristics

The candidate must be a professional and team-oriented individual with the ability to problem solve by thinking “outside of the box”, remain calm and contain composure during high pressure or chaotic situations, and have good judgement to escalate or deescalate when needed. The candidate must exhibit eager and willingness to add to their knowledgebase/skills and grow professionally. The candidate should possess the following qualities:
  1. Passion for technology with ambition to learn new product offerings
  2. Authentic, passionate, and motivated / driven
  3. Integrity (honest, sincere, respectful, trustworthy, ethical)
  4. Good judgment (using both reasoning and intuition)
  5. Excellence (high performance standards, continuous improvement, outstanding organization and attention to detail and accuracy, strong work ethic)
  6. Good interpersonal maturity and teamwork
  7. Excellent verbal and written communications skills.
  8. Proactive
  9. Adaptable
  10. Display willingness to help others, a pleasant personality, a courteous manner, and a professional demeanor
  11. Seeking and able to commit to long-term employment
  12. Experience working remotely (from home office) in the past (recommended, but not a requirement)
  13. Willingness to travel to hospitals, healthcare offices, tradeshows, etc. (roughly 40% travel expected, this could increase or decrease based on the season / business).

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